Feenstra Reviews 

After waiting for 7 days, just a reply can’t provide requested product. Worst customer service ever. They don’t think with the customer. They don’t feel like at least informing the reason for cancellation.

Feenstra has a quite well service wagen something is broken even on weekend … BUT…. When You need help in emergency situation they will use Your position to REACH their destination - money.
I had broken cv ketel and with two small kids didnt has a water for 9 days . Constantly calling them to help me asap. Thet want help but for prise 4200 euro’s… completer absurd … o have tried to change an offert but they no You are not on the position to choose anything so You will pay how much they want cause You need warm water .. no responds for my e-mail or calling and only once i get an e-mail that they dont understand why i wait so long with accept an offert and solve my problem, again I explained that prijs is twice bigger than normaal and i am not so desperate to pay so much but they treat me like idiot and even not respond. I have found other Company which helped me on two days with all problem and installed new cv ketel for 50% less money that Feenstra want. Also monteur which came saïd honest that is sad cause half of those things which MUST be replace by Feenstra are solid and good and is completly not neccessary to replace them . So if You have any other choice than Feenstra, do it before You will regreat.

Disgraceful company. A total rip off. The maintenance engineer wouldn't even look inside my boiler (the exhaust pipe no longer meets regulations apparently, even though it was Feenstra who installed it) and then they send me €75 bill for maintenance, with follow up threats if I didn't pay promptly. No one answers the customer service number. No one replies to your complaint emails. Companies should not be allowed to bully and con customers like this.

For once....Feenstra sent me a competent and very pleasant engineer. She was very professional and charming. This makes a big change from the usual rubbish amateurs you have sent in the past.

Supersnelle sevice en goede klantervaring

There are some dishonest people who cheat the customer!

Bad customer service

Bad product!

Trying to charge people even after disconnecting their service!!

Quite a task to reach their customer service! We requested a cleaning service with Feenstra, and as soon as the employee left, we noticed there was a loud noise being made when we turned on the ventilation system. Since then, we have called them multiple times every day but to no avail. They cannot escalate, they cannot fix the situation and they would not give you a timeline to fix the solution. Never received such terrible service in my life!

My heating was broken twice, both come on the same day and repaired without any issues…. I have a contract with them… i recommend the same for everybody… worth every penny

We had problem with our cv ketel that stopped heating the water. We called the service and the mechanic came to our house fast - i do not have any remarks on that. He checked the ketel and said that ventilator is broken . New ventilator he priced for 400-500e which he advised is not affordable and We should get New ketel. We got offer for instalation of new device with price ...... around 3600e!! This price is out of space wth! We called other companies and they wese shocked with this price and offer a lot less. We asked for contact from Feenstra asap to negotiate, but nobody made any effort to contact us. We called and sent e-mails on Daily basis without any answer. So now we are a week without warm water. Conratulations Feenstra! You have just lost the customer. Im strongly NOT recommending

We recently changed the central heating boiler to a hybrid heat pump-ready central heating boiler. We did not encounter any problems during the process or the installation.

We had Bailey and Corey install 2 pendant lights and change some switches. Very good, very nice guys, very professional. This business has a good reputation. Highly recommended.

If negative was possible would have given that.
I ordered a one time service for my cv ketel which was done on 6/12/2024. After a few days of the service something strange started happening, a loud fan like sound from the cv once or twice in a day. The frequency of this started increasing day by day and its almost continuous.
I called them and shared the situation, but they said since its not a contract they wont do anything, I wonder why because they did the service so should have been their responsibility to look at what happened.

I have now hired another company to look at it and found out the internals are damaged which is costing me EUR 600 + 150. Its a huge loss, which started happening only after the service. I had no issues before that.

New cv Ketel losing pressure since installed. No heating or hot water as the cv Ketelh does not turn on due to 0 pressure every morning. Over 8 monteurs to check the problem, still no solution found. Have the subscription for maintenance 24/7 yet no technician sent as none available when called . They say you just need to spend this evening in the cold.

The call center just keeps sending ppl who cannot seem to solve the problem Terrible service by Feenstra. This is not how you treat customers..most stressful experience so far

At the contract signing stage, things started to get strange. The company's website states that when subscribing, a one-time fee of €75 is required for inspection and related work. Additionally, I received an email confirming that €75 was a one-time payment at the beginning of the contract.

Here’s what actually happened: Technicians arrived, conducted the inspection, and handed me a document to sign where the €75 inspection fee was listed twice. They also informed me that a second visit would be necessary because a part of the ventilation system needed to be replaced, and they didn’t have the required parts.

A week later, another technician arrived, replaced an old plastic pipe with a new one, and secured it with brackets. After this, I received an invoice that included not only the €75 but also charges for materials and the additional visit. At no point was I informed that this would incur extra costs.

When I reached out to customer support, they explained that the invoice included materials. I replied, agreeing that materials should be charged, but I requested the removal of everything except the €75 fee and the material costs. In response, I was told that second visit was not covered by the one-time payment.

Be cautious when working with this company.

Avoid Feenstra at all costs! They charged me €75 for a so-called boiler inspection that lasted 3 minutes and involved nothing but a glance at the exhaust pipe, ended in rejecting my boiler. No proper checks, no solutions, just an excuse to bill me for a service they didn’t deliver. This is nothing short of a scam. Absolutely disgraceful customer service.

Nice work
Good performance

I had Omid from Feenstra come by to maintain our heating boiler, and I couldn’t be happier with the service. He was punctual, professional, and took the time to explain everything he was doing. Omid’s attention to detail and expertise made me feel confident that our system is in great hands. He went above and beyond to ensure everything was running smoothly before leaving. I highly recommend Feenstra for their excellent service, and a special thank you to Omid for his outstanding work!

The guy was on time and start working asap