Fendi Reviews 

Bought a bracelet for my girlfriend’s birthday which was over £300. I told them to leave the parcel in the safe place and these instructions were not followed.which has resulted in the parcel getting taken from somebody as they just left in infront of the door. Bear in mind I live on a busy main road.
I then tried to contact customer service and they basically told me there’s nothing they can do. So I’m now £300+ down and my girlfriend didn’t get her birthday present.
Won’t be buying anything from here again.

I always experience a wonderful service both in store and Online from Fendi, always happy with whatever I purchase quality is amazing and items do stand the test of time as well.
Would highly recommend to anyone .

I treated myself to one of their belts and it arrived beautifully packaged with a signed card from a member of staff at their London Sloane store. Luxury done how it should be.

The customer service is so-so but my wife liked it a lot and we had a good time. The prices, as you can guess, are of the higher end. Four stars for now.

I have never experienced customer service that is this atrocious in my life..

I purchased a purse and had to return it cause it was faulty (fendi label discolouring/chipping), I was given a contact for fendi who would “look after my every need” then she went silent with no communication. Then I had to start contacting the customer service line because I hadn’t received any comms for when it would be fixed. It was promise after promise, I was hounding them every week for them to send my purse back to me or provide an ETA. I received the purse back and within three days the same thing happened again. I have now contacted them and they have not answered any emails, just completely ignoring me. There is now 4 unanswered emails and before they were responding weekly - the company has just gone completely silent. I have documented every interaction.

Terrible! I would avoid Fendi at all costs and stick with Louis Vuitton or Chanel!!

My experience at the Fendi store in Rome was nothing short of extraordinary. From the moment I walked through the doors, I was enveloped in an atmosphere of luxury and sophistication that only a brand like Fendi can offer.

The store itself is a masterpiece, beautifully designed to showcase the elegance and craftsmanship of Fendi’s creations. Every corner of the store exudes opulence, making the shopping experience truly special. The attention to detail in the decor reflects the same meticulous care that Fendi puts into their products.

The staff at Fendi Rome were exceptional. Their knowledge of the brand and its history was impressive, and their passion for the products was evident in every interaction. They were incredibly attentive, offering personalized service that made me feel valued and appreciated. They took the time to understand my preferences and needs, ensuring that I found exactly what I was looking for.

The product selection at Fendi Rome is unparalleled. Each piece is a testament to the brand’s commitment to quality and innovation. From the exquisite handbags to the stunning ready-to-wear collections, every item embodies the luxury and sophistication that Fendi is renowned for. I was particularly impressed with the unique designs and the flawless craftsmanship.

In addition to the amazing products and impeccable service, the overall ambiance of the store was delightful. The elegant surroundings, combined with the warm and welcoming atmosphere, made my visit an unforgettable experience.

In conclusion, Fendi in Rome offers an unmatched shopping experience. The exceptional staff, exquisite products, and luxurious environment make it a must-visit destination for anyone seeking the finest in fashion. I cannot recommend Fendi Rome highly enough and look forward to my next visit.

This was the worse experience ever ! And shoes cost over $1000 ! I’m shocked and extremely disappointed ! Will never deal with them again and will tell to all my friends and relatives !
Horrible ! Don’t buy anything with this company !

Good place nice for shopping

Jewellery from this brand is rubbish. Paid £215 for a ring within a month it was rusting. I’ve paid £2 on alibaba for better rings than this. Go to Joyalukkas who sell only real gold and you’ll get a 22ct ring for the same price these lot are charging lol

Ordered glasses as a gift and they have canceled my order without any reason and explanation.

Still using cruel fur in its products. Better ethics please Fendi.

Do Fendi have customer service? Is there some solitary pensioner they've hired who doesn't know how to turn on their Laptop running the ****show on offer?

Fendi are not a cheap brand. For them to offer worse customer service than your local supermarket would if you bought something for £1 and it was "off" is diabolical.

I bought an item and opened a return (they sold me a "wallet" then delivered a "purse") almost a week ago now. To return their items they need 2 copies of once form and 1 of another.

The "1 of another". Doesn't exist. My order number they attached with the purchase several times over, apparently doesn't exist. My account which I made the order with, apparently has never made an order. My bank account and the purse I now own say otherwise.

Wouldn't recommend the train wreck that is Fendi to my worst enemy.

My recent experience with Fendi has been disappointing and a little frustrating as recently I have discovered that I have had 2 purchases missing which I purchased in New York Fendi. Despite providing all necessary details including the physical receipt, I was informed that Fendi could not add my purchases to my account due to an apparent inability to modify profile records. This issue arose from the oversight of Fendi New York attendee during the initial transaction. I have attempted to rectify the situation in Australia and have proven unsuccessful leaving me dissatisfied with the customer service and the brands lack of flexibility.

stop using animal cruelty for your products.

Backside of my Fendi Flow sneakers started breaking after barely wearing them for 3.5 months. Support couldn’t fix any issues as it’s past their 3 month window. Usless support from the website. Expected more from a luxury brand.

Would never buy from here again! Faulty item and won’t do anything about it ! Terrible terrible customer service. Save your money and buy from another brand

For a "luxury" brand everything in my experience from the product itself to the returns process was absolutely appalling to say the least. I spent a lot of money on a ring and within WEEKS of owning all the colour had come off of it.. I had not worn it every day, got it wet or anything like that as it was a special occasion ring so was worn a handful of times at best.. I have honestly had better quality jewellery from Primark and I really wish I was joking. After complaining, the staff were rude and passed me from pillar to post, all whilst telling me I was under no circumstance allowed a refund even though the ring was not fit for purpose. After MONTHS of pushing - and I mean MONTHS, I was finally granted a refund (after having to jump through hoops for it). It has taken me OVER 8 MONTHS of chasing daily etc to finally receive my refund for a product that was faulty and complete rubbish.
My best advice is to save your hard earned money for a more deserving, real luxury brand if you're looking to splurge out and treat yourself to something nice. If I could give zero stars I would. The mountain of other shocking reviews can't all be wrong and I wish I would have read them first and avoided Fendi all together.

Fendi Rome was absolutely the worst experience my family faced. My husband and daughter were ignored the entire time while I was purchasing a new bag with a male associate . They were looked down upon by female associates . They not assisted when asked to see items. While sitting at the counter , as I was cashing out a big purchase, my daughter who is 21yrs old was told to move off the chair by a brunette young sales associate. I saw her look at my daughter with such disgrace and shot her attitude, as to say MOVE.
Remember sales witches, without clients there are no sales, so treat every single person that walks into the store with RESPECT. Never assume a person cannot afford what you are there to sell!!

very bas quality and the customer service does not find you any repair solution and releases itself from all responsibilities !

I purchased a bag and a strap for the bag. I didn’t realize until I got to the hotel that the items were not in the box. I return the following day to get my items gift boxes. I was given a box too big for the bag and no box for the stray. I wish I would have returned them back. What a bad experience.