The customer service with this company is the BEST I have ever seen. Other companies should take note. Now, their perfume...I love it! I loathe the synthetic smell most large commercial brands sell... See more
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Review summary
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Reviews shaping this summary
Ffern is a premium fragrance experience. They continue to impress me with their attention to detail and intentionality with each element of their seasonal releases. The fragrance sample is the perfect... See more
Company replied
Such a lovely experience. When my package didn’t arrive, they responded with so much care and immediately sent a new one. This is my second seasonal perfume, and I’m honestly in love with the con... See more
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Ffern is a unique experience. Its more than being about fragrance. Its about creativity, organic principles, wellness, connection with nature and the cycle of the seasons. Each fragrance is light and... See more
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Company details
Written by the company
Small batch eau de parfum blended exclusively for the names on our production ledger.
Contact info
United Kingdom
- help@ffern.co
- www.ffern.co
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the product and Experience
Love the product - v. Boutique and delightful packaging. Rarely need customer care but when I do = fabulous.
April 20, 2026
Unprompted review
Reply from Ffern
Hi Nancy,
Thank you so much for these kind words! We’re delighted to hear about your Ffern experience, especially how much you're enjoying the packaging and experience with our friendly concierge team.
We can’t wait to share many more seasons with you!
Warm wishes,
All at Ffern
I absolutely love the perfumes from Ffern
I absolutely love the perfumes from Ffern.
I've had 5 so far and I love them all, they're all really different to each other too which means between them all I now wear them daily.
The customer support has been excellent too, I had a problem with one of the bottles and they were so quick and polite in their response.
I really look forward to each new offering and all the lovely little gifts that accompany the perfume.
April 20, 2026
Unprompted review
Reply from Ffern
Hi Joe,
Thank you so much for your lovely review.
We’re delighted to hear how much you’ve enjoyed your Ffern fragrances and that each one has found a place in your daily routine. We’re also very pleased that our concierge team could help resolve your issue quickly.
Best wishes,
All at Ffern
Slow, overpriced, marketing hype
Communication was slow. Multiple hoops to jump through. Product is not worth its money - Its really just a clever marketing scheme with fancy names for things to make it seem exclusive. Shipping was very slow (slow to dispatch order, slow to send updates, slow to send tracking information). Returns process is awkward, and refunds take ages to action.
Case and point: replied to this in 4 hours, but took 3 days to respond to my email and 5 days to despatch an item they had sitting in stock (when I joined the ledger there was stock left order "ready to ship") and only replied about the speed of the courier and not their dispatch and updates! Courier was quick, no complaints there
April 20, 2026
Unprompted review
Reply from Ffern
Hi Jessica,
Thank you for taking the time to leave this review.
We appreciate your feedback on your Ffern experience - we will certainly take your comments on board. With regards to our ledger, It's not a marketing tactic but rather the foundation of Ffern - we make fragrance in small batches as a one-off, helping us to reduce waste and plan our production, as well as encouraging wearers to live in the seasonal moment.
Once handed over to our courier, parcels are usually delivered in a timely manner, but of course sometimes there are delays that are out of our control - so we apologise if this was the case with your bottle.
I have requested some more information from you regarding this via Trustpilot so we can investigate this further.
Best wishes,
All at Ffern
Great customer service
The customer service team was very polite, considerate, and speedy with their assistance.
I would however, recommend that they confirm their winners' willingness to pay once they have won a draw, and not process the payment immediately. The issue was sorted very smoothly, but there is still room to avoid such an issue in the first place :D
April 13, 2026
Unprompted review
Reply from Ffern
Hi Amanda,
Thank you so much for taking the time to share your feedback and kind words about our concierge team. We’re delighted to hear they were able to resolve your issue so quickly.
Wishing you a lovely season ahead!
Kind regards,
All at Ffern
Definitely authentic fragrances that…
Definitely authentic fragrances that their shades and notes are distinguished from the other fragrances. I love this.
March 31, 2026
Unprompted review
Reply from Ffern
Hi Karina,
Thank you so much for taking the time to share this!
We’re so pleased to hear you’re enjoying the fragrances, and that the individuality of season is coming through for you. Thank you again for your kind words, we can't wait to share future fragrances with you!
Best wishes,
All at Ffern
Ffern is more than fragrance, it's a part of my daily life routine
Ffern is a part of my daily routine. It's something I look forward to like my morning cup of coffee - I don't want to live without it.
99% of the big brand fragrances give me a headache almost immediately. I always regret spritzing to try a new big brand and run to the rest room to wash it off as soon as I can.
Ffern is the 1% difference that works for me 100% of the time. The fragrances work with my body chemistry and not against it.
I love how each season there's a new story and scent. I love how they list the ingredients and the story of why they "macerate" them together.
It's more than a fragrance, it's life itself!
I'm a fan and highly recommend everyone try it out. Join the ledger and receive wonderful opportunities to try a season. If a particular season doesn't work for you, you send it back and keep the sample.
I also like how they sometimes offer backseasons - so that when you run out of your fave, you can restock.
April 19, 2026
Unprompted review
Reply from Ffern
Hi Christina,
Thank you so much for taking the time to share your kind words!
We’re so pleased to hear that Ffern has become part of your daily routine, and something you look forward to! It’s also wonderful to know the fragrances feel comfortable and work so well with your skin chemistry, and that the transparency around our ingredients resonates with you.
Thank you for travelling through the seasons with us, we’re so grateful to have you with us on the ledger.
Best wishes,
All at Ffern
Wow !
Wow !
I was blown away by my delivery today to my home in Spain .
For the first time in ten years of living here, I felt nostalgic for the British countryside in Spring.
The perfume is so subtle , I just love it , but the care and attention to detail of the packaging just blew me away .
The whole Ffern experience exceeded my expectations tenfold .
I’ve always been in retail and am very aware of the customer experience , you just nailed it .
I can’t wait to plant my English wildflower seeds!
Thank you so very much .
It is truly appreciated .
I wish you continued, hugely deserved success.
Alison Kynaston -Jones
April 12, 2026
Unprompted review
Reply from Ffern
Hi Alison,
Thank you so much for taking the time to write such a lovely review.
We are so happy to hear your warm words about your Ffern experience and are delighted to hear you have enjoyed our fragrance, along with our packaging, additional gifts and concierge team!
We can't wait to share more of our fragrances with you, and we are so happy to have you on the ledger.
Best wishes,
All at Ffern
Superior scent experience
2 scents in—I am blown away by the quality and depth. I just love to keep smelling them, sometimes even just for nighttime to enjoy for myself
April 18, 2026
Unprompted review
Reply from Ffern
Hi Karyn,
Thank you so much for these kind words and your lovely feedback. We look forward to sharing more fragrances with you!
Warm wishes,
The Ffern team
Very nice perfumes in general
Very nice perfumes in general
And Healthy for the skin
April 18, 2026
Unprompted review
Reply from Ffern
Hi Kamal,
It is just so wonderful to hear how much you’re enjoying it! Thank you for leaving this feedback!
Best wishes,
All at Ffern
I love the entire Ffern experience.
I love the entire Ffern experience from unboxing to smelling the unique scent to watching the accompanying videos. What a singular experience. Very excited to receive my next scent and explore more.
March 13, 2026
Unprompted review
Reply from Ffern
Hi Amanda,
Thank you so much for your lovely review.
We’re delighted to hear that you enjoyed your Ffern experience, from the unboxing and fragrance to the seasonal film. We’re so pleased to have you with us, and we can’t wait for you to discover the next seasons with us.
Best wishes,
All at Ffern
Lovely and thoughtful!
Lovely and thoughtful packaging as well as the Parfum itself! Very friendly and helpful customer service! Did recommend Ffern to all my family and friends and would do it again and again!
April 17, 2026
Unprompted review
Reply from Ffern
Hi Fiona,
Thank you for sharing such kind words! It’s wonderful to hear how much you’re enjoying the Ffern experience, from the packaging to the fragrance, and our lovely concierge team!
We can’t wait to share future fragrances with you!
Best wishes,
All at Ffern
Spring 2026 – Fresh, Citrusy, and a Little Bit Wild
I really enjoyed this scent overall — it’s fresh and citrusy with a nice bit of depth.
The notes that stood out to me were the elemi, which adds a lovely forest-like freshness, the citrus for brightness, and the valerian root for a subtle bit of funk that makes it feel more grounded and natural.
It met my expectations, mostly because I went in not really knowing what to expect! I did notice it didn’t last very long on my skin.
While I didn’t like it quite as much as Winter 2026, I still found this one very enjoyable — fresh, slightly warm, and easy to wear.
April 17, 2026
Unprompted review
Reply from Ffern
Hi Eilidh,
Thank you so much for taking the time to share these lovely words!
We’re so pleased to hear how much you're enjoying Spring 26, and that the balance of freshness and depth came through for you. It’s lovely to know the elemi, citrus and valerian each stood out in their own way, that's what we love about the natural ingredients, they are so different for each person!
Thank you for the feedback on longevity. Because we use natural fragrance ingredients, our fragrances tend to be different from wearer to wearer. As a general rule, if you are used to fragrances that use a lot of synthetic ingredients (most do!) you will likely find Ffern quite subtle to begin with. It really is worth persevering, as we find the subtle evolution through the day of our natural ingredients is really quite special, and can’t be matched by synthetics!
Thank you for travelling through the seasons with us, we’re so grateful to have you with us on the ledger!
Best wishes,
All at Ffern
I bought my second Ffern perfume
I bought my second Ffern perfume, Spring 26. So good and fresh with a hidden hint of sweetness. Love it!
April 16, 2026
Unprompted review
Reply from Ffern
Hi Flavia,
Thank you so much for taking the time to share this!
We’re so pleased to hear you’re enjoying your Spring 26. Thank you for travelling through the seasons with us.
Best wishes,
All at Ffern
Fantastic company!
Incredible product, wonderful service. Fantastic company!
April 14, 2026
Unprompted review
Reply from Ffern
Hi George,
Thank you so much for these kind words and your lovely feedback. We look forward to sharing more fragrances with you!
Wishing you a happy spring,
All at Ffern
Nice product
Nice product. I appreciate that it’s organic and packaging is all recyclable. Good communication. Perhaps a bit over marketed with the “waitlist”/raffle to get on the customer list. Unless you over apply the product you can’t get through one bottle before the next arrives.
April 17, 2026
Unprompted review
Reply from Ffern
Hi Julie,
Thank you for taking the time to leave your review! We are happy to hear about your Ffern experience, especially with our concierge team, packaging, and organic ingredients.
It's not a marketing tactic but the foundation of Ffern - we make fragrance in small batches as a one-off, helping us to reduce waste and plan our production, as well as encouraging wearers to live in the seasonal moment.
We hope Spring 26 will be a wonderful companion for you over this season!
Warm wishes,
All at Ffern
You are in good hands
Everything from online description to product presentation and supporting information is well done as is customer service.
April 16, 2026
Unprompted review
Reply from Ffern
Hi Penny,
Thank you so much for your warm words. We really do appreciate the review and sharing your experience.
It is so lovely to hear that you have enjoyed your Ffern experience so far, from the packaging and fragrance description to our concierge team, and we are so happy to have you on the ledger.
We can't wait to share more seasons with you!
Warmest wishes,
All at Ffern
I get this product from my girlfriend…
I get this product for my girlfriend and she does love it very much.
April 15, 2026
Unprompted review
Reply from Ffern
Hi Henry,
Thank you for leaving this feedback. It is wonderful to hear that you gifted Ffern and that your girlfriend loved it!
Wishing you a happy spring ahead,
All at Ffern
Im new to purchasing with ffern but…
Im new to purchasing with ffern but everything has been such a delight! They have a very prompt reply time, are very friendly and have an amazing product. I look forward to the new scent!
April 15, 2026
Unprompted review
Reply from Ffern
Hi Alysha,
Thank you so much for these warm words, and welcome to the Ffern family! We are delighted to hear about your Ffern experience, especially with our concierge team and with our fragrance too.
Wishing you a happy spring,
All at Ffern
Ffern is an experience
Ffern is much more than just the fragrance - it's an experience. It's the entire ecosystem they have created that makes them so special. Ffern is a beautiful, sensory, tactile experience that extends beyond fragrance. If you want to add whimsy and wonder to your life, try Ffern—it's wonderful.
April 14, 2026
Unprompted review
Reply from Ffern
Hi Derek,
Thank you so much for sharing these warm words about your Ffern experience. We are so delighted to hear that you have enjoyed so many various aspects of Ffern and that you appreciate the world-building behind each season.
We hope to share many more seasonal fragrances with you, and can't wait to hear what you think!
Warm wishes,
All at Ffern
A delight for ALL of your senses
The unboxing of this perfume if you take the time to use all the resources they give you — is such a delightful experience. The video, the packaging, the thoughtful care in the artwork that is included; all bring the experience to another level! The perfume is that what springtime feels like for me- a freshness and a burst of greenery to shake me out of the doldrums of winter. What a delight for all of the senses!
April 15, 2026
Unprompted review
Reply from Ffern
Hi there,
Thank you so much for your kind words. It is a delight to hear how much you are enjoying Spring 26. We are also happy to hear you have enjoyed the seasonal film along with the packaging and additional gifts!
We can't wait to share future fragrances with you.
Warmest wishes,
All at Ffern
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