Positives. Competitive price, quick delivery. However product arrived with packaging falling off. Courier apologised and said I had the right to refuse if damaged. He said he had taken care not to hav... See more
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The site is really easy to use and everything is explained like they are talking to children so there is 0% chance of confusion. My things arrived the very next day in perfect condition and it turned... See more
FFX have been one my top suppliers of tools as always great price delivery was always prompt and flawless. Can with them doing clearpay that was a game changer as be able to speed the cost especiall... See more
FFX sending parcels with DPD,which makes the parcels to be delivered quickly and efficiently and NEXT DAY! order always arrives professionaly packed and always geniune I would definetey recommend a... See more
Company details
About FFX
Written by the company
We at FFX pride ourselves on providing a fantastic level of service at competitive prices. We love to receive feedback from our customers to help keep us ahead of our competitors and continue to be innovative in our approach. This helps ensure we are the first and last place to shop for high quality tools, fixings and building supplies, serving all sectors of the building trade and keen DIY enthusiasts.
FFX and FFX-Tools (a trading division of Folkestone Fixings Limited) are based in the South East of England and began trading in 2003.
Since incorporation in 2006, FFX has grown to become one of the UK’s largest independent suppliers of high quality tools, fixings and building supplies. Fulfilling over 750,000 orders in 2022.
We are very passionate about everything we do and our excellent and growing reputation speaks for itself. This has culminated in us winning Power Tool Supplier of the year in 2018 and 2019.
FFX and FFX-Tools (a trading division of Folkestone Fixings Limited) are based in the South East of England and began trading in 2003.
Since incorporation in 2006, FFX has grown to become one of the UK’s largest independent suppliers of high quality tools, fixings and building supplies. Fulfilling over 750,000 orders in 2022.
We are very passionate about everything we do and our excellent and growing reputation speaks for itself. This has culminated in us winning Power Tool Supplier of the year in 2018 and 2019.
Contact info
Dyna House, Lympne Industrial Estate, CT21 4LR, Lympne, United Kingdom
- 01303 852692
- info@ffx.co.uk
- www.ffx.co.uk
4.6
Excellent
109K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service and price
September 18, 2024
No 1 answers the phone I need a refund
Ordered a multi tool on wensday. On your web site it said dilvery would be thursday. So I ordered it as i need it on friday as i was working away.
Got a royal mail track number tryied tracking but would let me received a email that dilivery would be 12.05 to 4.05pm so my wife took time of work to recive the parcel. Waited till 4.05 no dilivery then received a email saying it would be befor 7.30pm so she waited all day then at 7.30 received a email saying royal mail tried to dilver but no one was home. Which is a lie.
I left to work away and royal mail diliverd on Friday at around 4.30 so through my ring doorbell I told the driver send it back as no 1 is at home to receive. Tried ring ffx on several occasions but no 1 answers. Tried live chat that didn't work. So I need my money back.
September 18, 2024
A great price for what I bought and a…
A great price for what I bought and a very quick delivery
August 28, 2024
Great product at great prices ,very…
Great product at great prices ,very quick delivery times too
September 18, 2024
Good price good post
August 28, 2024
I'm happy to be your customer
I'm happy to be your customer! Thanks for your amazing service, well done 👍👍👍🙏
September 17, 2024
Still waiting for the table saw I…
Still waiting for the table saw I ordered emails have been unanswered for 3 days now and no answer on the phone
September 18, 2024
Gave faulty product then ran away.
August 28, 2024
1st class experience
1st class experience, easy to order and quick delivery, definitely buying from here again
August 28, 2024
Never received item due the day before…
Never received item due the day before they went into administration
September 18, 2024
Company gone into administration so…
Company gone into administration so carnt get in contact
September 18, 2024
Company is in Administration
Took payment on the 17th, tracking showed as being dispatched on the 18th however, Royal Mail never received the package and 2 days later the administrator took control of all assets...
September 18, 2024
Very competitive pricing and next day…
Very competitive pricing and next day delivery. What's not to like!
September 17, 2024
Positives out way negative
Positives. Competitive price, quick delivery. However product arrived with packaging falling off. Courier apologised and said I had the right to refuse if damaged. He said he had taken care not to have other parcels on top of it and as a result no damage occurred. This did not detract from the positives so still give FFX 5 stars.
September 17, 2024
Terrible delivery delays - 13 days for "next day service"
In short my experience was awful - it took nearly 13 (Thirteen!) days to deliver a simple 6 item order of value £396 with next day shipping. All the items were in stock, I've ordered from FFX numerous times previously without a hitch, I live in a city in the south of England with a regular address, the payment was authorised without problem. In short it should have been a text book transaction. I still haven't received a full VAT invoice. For avoidance of doubt the courier was DPD and they performed exactly as promised, with the same driver & van for each partial consignment. FFX were invited to comment 14 days before I posted this but did not respond at all.
August 10, 2024
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