Fidelity International Reviews 

Excellent help given to move funds about in my account
However, I did find the actual process confusing,
I gave 4 stars because I was starting to get really annoyed at the repeated “did you know” messages that played while you are on hold
Overall, with Peter’s help, I was able to achieve my objectives

Easy to speak with someone.
I spoke to Shannon Parkingson who walked me through the process of finding information.
Shannon was extremely helpful and friendly a credit to Fidelity.

I made a mess of my daughter’s JISA, called fidelity and I was attended to by two angels Will and Fiona who were keen to help me. I was extremely worried but these two calm me with their politeness and guide me step by step on what to do, they made something complicated so easy. These two are excellent, thank you Fiona and Will.

Having made an incorrect assumption while transfering funds from my bank account, I was assisted by Roderick initially and then on a second call by Isaac, both were most helpful and guided me through where I needed to be with further investments.
Thank you,

I’m losing the will! Trying to change my address so I can access my account. Cannot update it over the phone & advised I had to write. So I’ve written (twice) and twice they’ve sent letters to the wrong address! Twice breached my details and twice haven’t managed to update my address correctly. In at a loss

Extremely helpful employee. Nothing too much trouble. Very impressed

The Lady was very knowledgeable and clear in her instructions. Very helpful

Excellent explanation on telephone, very clear and helpful.

Excellent service, dealt with my enquiry very efficiently. Would highly recommend.

Simplified, clearly communicated advice on my financial options. Extremely professional appointment and follow up emails to document what was discussed and to offer further help if needed.

From the get-go, Rosie instilled confidence she'd be able to help me, in a stressful situation
Together, we worked thro' the problem and solutions. Very thorough, and I was really pleased with the outcome.
Thank you, Rosie!

Very helpful and charming staff, So easy to communicate with. Went out of their way to help

Clear helpful efficient and professional thank you

V positive assistance with clear instructions on how to confidently navigate the Fidelity site

Investing can be exciting yet intimidating. Having a team of people at the other end of the phone that are patient, helpful and knowledgeable is key. Today I spoke to Ethan from the Wealth Management Department.
He was patient, helped guide me to the webpage and talked me through how I can find out information re my account. He also talked me through information I had receive and guided me to where I might get additional help. Ethan was so professional.
It is always a pleasure to speak to the team at Fidelity.
So good to talk to 'people' not an automated system.
Thank you.

The person, Sarah, who assisted me with my problem couldn’t have been more helpful and patient. They guided me step by step, ensuring I understood and was happy with what I was doing. I came away from the call feeling confident about my investments, and managing them, going forward.

Very helpful young lady. Kept it simple. Excellent response

Actually Raymond it was Mrs Ewers who called today?!
Very attentive and helpful phone call. Appreciate always being able to get in touch quickly.
Useful reminder of Wealth benefits. Will give this some thought.
Website is excellent. Very clear and easy to navigate