Fidelity International Reviews 6,660

I had quite a simple question but couldn't fathom out the last section of how to add an investment. However, I got through to Fidelity by phone & was greeted by a lovely lady who assured me someone co... See more

I needed help with some log-in issues to my Fidelity investment account. My IT skills are declining with age but your colleague MICHAEL (call centre) was truly amazing! During a very long telephone... See more

Despite the waiting time to get through, I had what I thought to be quite a complicated query about divesting some of my investments. Kanaan, who I felt with, was brilliant - simplifying the whole pro... See more

Edet was so patient this morning. There were so many fiddly things I wanted changing to my Fidelity Account. Most people could have accomplished these changes by themselves, but not being the slighte... See more

First call ended in failure when I was it cut off. The second attempt was much better and successful. The Fidelity employee, Sunish, controlled the conversation firmly but politely throughout. He... See more

Unable to withdraw funds sitting as cash in my Drawdown SIPP. Spent ages on phone ... tried 4 different browsers and all sorts of other ways to overcome issue - but no good. Spoke to another person... See more

I called yesterday as I wanted to take over my pension myself and open a sipp so I could react quickly to keep my money safe when crisis/war occurs. Jackie and thereafter Bruno and Jasper couldn't hav... See more

I've just transferred my SIPP to Fidelity and I've just called them for the first time and they are very impressive. The chap I spoke to answered the phone after 2 rings and was extremely helpful, whi... See more

I have had two occasions through late March and early April'26 where I have needed the help of Fidelity's staff on the phone in registering an LPA and requesting information of same. 1st occasion I s... See more

Terrible service. Have used their messaging facility on their website and despite it stating their response time was 2 days I am still waiting for a reply now , two weeks later. Have called and was... See more

Very helpful and efficient advice from Tiffany on the Fidelity helpline. Did not have to wait too long for the phone to be answered and then she took me through all the steps to get on line, occasio... See more

Spoke to Ria who was extremely helpful and professional.I explained that I do not do internet banking for a variety of reasons therefore I only wanted paper updates. Ria made appropriate changes to m... See more

The phone call to Fidelity International was a very pleasant experience. The telephone was answered in a timely manner & options were clear. Jessica was extremely helpful, explaining everything I... See more

Spoke to John after getting contact details from their bot. Took over 15 minutes to get through but once through very helpful. Nothing was too much trouble . He was very patient and took his time to i... See more

I was given advice on many additional issues to the one I called for help on originally. The advisor discussed what I wanted to do an proactively suggested issues that I needed to deal with. He also g... See more

Wanted to speak to a person at Fidelity to help clarify if I was: 1) Eligible to invest. 2) If I could open the investment by transferring from an existing Fidelity account. The wait time was ver... See more

This review is for the customer support I received. I needed to open a SIPP but from my limited company. The telephone support was excellent, the chap stayed with with me for 30 minutes to see the en... See more

Michael did a good job of dealing with my registration online. HE was particular, before end of call to summarize all that had been advised and to ensure I was clear on the way ahead. Took off one st... See more

Kailum definitely a careful person I had been having a problem since last year and she went straight to the answer, I was prepared to not be swayed whatever happened as I had been waiting 47 minutes t... See more

The adviser that helped me was brilliant. As well as giving me all the relevant information he went and sought advice on questions that he wasn't sure about. It was a great learning experience for me... See more

Today I got through to a Fidelity Customer assistant fast. She understood my reason for calling immediately, was sympathetic and able to advise. It was good. Helpful tip: don’t pick Option 5, which i... See more

Brilliant, I have not got a clue about investments nor share dealing, but today was painless and perfect in every way. Roderic deserves a pay rise. Thank you Fidelity.

Called today and spoke to Chloe. It's been many years since I even fully looked at my ISA paperwork, but due to recent life changes I wanted to see what my options for my ISA were. Chloe has been real... See more

On the two occasions I had to contact Fidelity recently I was delighted by the patient, helpful and courteous attitude of your front line operators. Both gentlemen, Tony & the other whose name I unfor... See more

I needed to discuss the process by which I could transfer part of a Fund I own into an ISA. The lady I spoke to was extremely patient and helpful; she guided me through the process in a calm, profes... See more

After calling to chase up some delays in processing a withdrawal, I am pleased to say that Mohammud took ownership of the problem and resolved it within 3 hours. He called me back to inform me it had... See more

Have been with Fidelity for some years and found their customer service very good. Recently I had difficulties in transferring a pension into my sipp, and then taking drawdown and JAMIE was exce... See more

I was unable to register my online account as some of my personal details didn't match what was on your records. As I was away from home at the time I had no access to records kept at home, but Sunish... See more

Danielle helped me with a number of tricky issues. She was very patient and guided me through all I needed to do to get my accounts back in order. Danielle is very knowledgeable and explained everyt... See more

I spoke to a lady called Chloe today, I wish most people like her were on the other end of the phone, extremely helpful, sorted out all my enquiries, & helped me understand other things. A pleasure s... See more

Michael was informative and didn't make me feel that any of my questions were stupid. He was professional and tailored his explanations to my level of knowledge without being condescending. He offered... See more

I opened an investment account with them last year, and, after finding the website difficult to navigate, I sent them a secure message. After two weeks, I received a message that they were deal... See more

I have spoken to Fidelity 3 times in the last 4 days. Each time they have excelled in great customer service and spent as much time as needed to answer my questions. Very polite, knowledgeable and ful... See more

The selling of my isa shares was simple and completed within the time frame promised. I was able assisted by Rachel who helped me to go through the selling process. Rachel was extremely polite and j... See more

I was applying for a Fidelity Stocks and Shares ISA via a referral from a cashback site when I hit a problem which I thought Fidelity could resolve. After a lot of research on my behalf, Amadeus, who... See more

I had mistakenly put my monthly money into a savings account and not the investment account I wanted. I called Fidelity and Raven was incredibly helpful, informative and knowledgeable. Everything w... See more

I am writing this to warn others about Fidelity’s treatment of bereaved families. My father passed away on July 1st. As his only child and sole beneficiary, I have been trying to settle his es... See more

A strange and complex systems error was solved by dedication and persistence of your helpdesk staff.... Fidelity internal views of my account differed from my view on their system apparently caused... See more

I received outstanding support from Jasper while opening my account with Fidelity today. He was approachable and friendly, informative and patient, taking the time to walk me through each step of th... See more

I was not impressed with Freya wheb I wanted information. Imagine how speaking with Michael, who exercised patience whilst taking me through the procedures on the site. He took the time to explain... See more

I spoke to Ria this morning and she was absolutely wonderful answering all my complicated questions and helping me understand details on my accounts. She went above and beyond to assist me in every w... See more

I would give 0 stars if i could. The service is diabolical. They have technical issues, so I was unable to add money to my daughters junior sipp with a message saying they were having technical issues... See more

Staf was a very good listener. Had patience with me. Knowledgeable and willing to help. Allow time for questions and answers respectively. A very good representative for your company. Deserve marks 10... See more

Michael was easy to talk to and very helpful. So good to be talking to someone who understands what I am trying to do, its so rare these days with organisations you call.

It took some time to get through. I first spoke to Mazey, she took me through the security checks, she kindly phoned me back. Then I spoke to Peter and he went through an explanation about the proce... See more

Excellent customer service from Elsaviour. The line was poor so I had to finish the call; but rather than phoning again and waiting in a queue Elsaviour phoned me back directly. He was able to assist... See more

They have blocked my account as I think they don’t have my phone number, so phoned them today, put on hold etc for 3 minutes, told to phone them back another day as their system was not working Told... See more

Shorter waiting times to get through on the telephone it's the only thing which could be improved. When I was connected, your agent could not have been more helpful, patient and understanding and effi... See more

Requested a transfer of my pension out of Fidelity due to change in employment. 7 months and still waiting.... very poor communication.

Elsaviour was very clear and calm with his instructions and regularly checked that I could follow his advice. Also checked if there was anything else he could help with at the end of the call.

I called today because of the current uncertainty in the markets and I wished to pause the regular income payments I have been taking from my ISA. Maisy was very understanding of the situation and fri... See more

The phone conversation I had today with the gentleman in Dublin was extremely pleasant. He was totally helpful and answered my questions and managed to talk me through what I should do. Perfect 👍

Absolute apalling..cannot get through ..case handler has no phone number or email..cannot get hold of her... Absolute apallind service given as this a berievement account I currently hold Avoid... See more

My advisor took the time and very patiently explained all my options to me. We came up with a plan that will serve me very well for the next few years until I retire. He was very patient and explained... See more

Fidelity 's Aparna was very patient and helpful in the extreme in sorting out my registration blunder !!! Thankfully she was able to sort out my requirements with grace and patience,many many thank... See more