The service was great and fast when needed as order was sent as two seperate shipments. Fietspunt.nl could have written email to explain this as we were confused when first shipment arrived. DHL... See more
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Nothing to complain about. Ordering on site went very smoothly and order was delivered within 48 hours via DHL with no extra costs.
As promised, order was in home the following day. Called the service number to help check the compatibility of bicycle trailer with my bycicle and the guy who answered went far beyond the extra mile... See more
The items I ordered were sent and delivered on time as mentioned on their website! Even when DHL made a mistake and misplaced them on the neighbor's mailbox, Fietspunt.nl customer service responded... See more
Company details
Information provided by various external sources
Verkoop van fietsonderdelen, -accessoires, smeermiddelen en gereedschappen voor de doe-het-zelver.
Contact info
Xenonweg 45, 3812 SZ, Amersfoort
- 0229266744
- klantenservice@fietspunt.nl
- www.fietspunt.nl
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Ik ben erg te vreeden met de goede verzorging
Groefjes D.vreugdenhil
September 10, 2013
Unprompted review
Delayed delivery, slow (but friendly) customer service
My delivery was two weeks delayed, even though the item was advertised for delivery within 2-3 days.
The customer service was very slow to answer my inquiries regarding the delay.
September 6, 2013
Unprompted review
excellent service
ordered the parts today before 3 pm, they were in my hands next day. Exactly what they say...
Parts came well packed. One of them was upgraded to a more expensive one, free of charge. Not bad...
July 22, 2013
Unprompted review
Poor
I Have ordered 3 mai. Ten days after i've not received the items and i've no notices about the shipment or the trace-link
May 12, 2013
Unprompted review
Good product, Good delivery, fair price
Bough a bicycle basket. All is great.
February 9, 2013
Unprompted review
deception since day one
After ordering my items and waiting for 3 weeks without receiving any updates of them i had to call several times with contradicting messages from customer service.
One of the items was not in stock waiting from supplier, and all of the times i had to call myself to find out what was going on with my order.
At the end, and during my last call, while one of the cables was still pending to receive, i specifically said to the operator to CANCEL that missing cable and get that money paid.
He agreed, but few days after i received the cable i didn't want to get anymore.
Overall, really unhappy with the service i received.i doubt to keep shopping at your store in the future.
Alvaro
January 24, 2013
Unprompted review
top recommendation
after my second purchase at fietspunt I sincerely recommend this shop,
very good service, best value for money, indeed a real positive experience.
See you next time.
December 1, 2012
Unprompted review
Good service, but slow
Good service, fast, easy to use. Around 10 days later I still hadn't received my purchased item. I called - it was out of stock and would come later. I received it nearly three weeks after ordering it.
Ideally, the item should have been displayed as "out of stock" already when I ordered it. Alternatively, Fietspunt.nl should've contacted me after a couple of days and let me know that it would take longer.
November 28, 2012
Unprompted review
worst service i ever seen!!
I ordered a bike rack thule September 17. On the Web site it was written that delivered a maximum of 5 working days, but today is September 28th I still have not received anything.
the saddest thing is that I have sent 2 emails and I never received a response. I think it's a very serious thing for those who prides itself on having an excellent service.
September 28, 2012
Unprompted review
they steal your money
I placed an order (400 euros) 1 month ago but they never shipped it. I tried several times to contact Fietspunt but they never respond. Now I have lost my money and I send out this warning - do not trust this company!
June 27, 2012
Unprompted review
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