Fietsvoordeelshop - Algemeen Reviews 

Initially, before we ordered we went to the shop twice, both times we were on the floor for almost 30 mins, both times not a single person came to help us, it wasnt busy, and there was another couple who verbalised the lack of staff when eventually approached. We had to resort to internet reviews to select my next lease bike. I eventually ordered the bicycle due to the 4 week turnaround, one the first day of the week of delivery, it was pushed out by another week. Two weeks after this, I received a message stating I can pick schedule a pickup date. After back and forth with the helpdesk, I was told its not ready. A week later I again received a similar message, again, it was not ready. A week later I asked for an update in the chat, the persons stated it is ready, that the website is wrong and they gave me three dates for delivery. Well, that came and went, on the day when asked for an update on ETA, I was told its not ready yet. Only a week later after escalating again, a date was scheduled for delivery, a week later than the second push back date. There is a total lack of communication, no customer service and the expectation that you should just be happy with push backs. Their systems clearly do not speak to each other and the lack of pro-active customer feedback is astonishing. As a family we have spent almost 20K with them in 3 years between 2 leases and 3 bike purchases. I will never use them again. Lack of staff, Zero service and no feedback