Fietsvoordeelshop - Haarlem Reviews 

Its been 20 days since we placed an order. We made 5 trips to the store, 4 times including the selection. Each time, there is some or the other delay or confusion. The order of right frame size happened in 2 days time but at the store level, computer systems being down or child seat not fixed or battery lock not configured properly or ordering something again. I understand potential staff shortages or personnel being sick but the process seems to be totally non existing...What was surprising is to be told by the staff that we dont have to pick up the bike even after the store delivery notification. Of course, we appreciate the option of changing our mind but this is not how sales will happen. I am told that somone will personally call me in a matter of day or two and its been a week. I call the company and someone informs me that the bike can be ready in 10 days time....Am I ordering a bike or a customized Porsche car? We are there multiple times wanting to take a bike home! A month to get a bike is unbelievably long and the staff readiness to expedite seems to be too much to expect...A potential buyer is ready to pay 2500 euros and this store still hasnt converted it into sales. Something for senior management to really think through and drive a little bit more urgency and metrics on that front. I am willing to change my review if someone cares to update what's going on....I would rather be told to buy elsewhere than kept hanging and waiting not knowing what is happening!

I bought a bike from this website on September 27, 2025. Back then, it stated that I could upgrade to a 500Wh battery for an extra €100, which I did. A year has passed now, and I just realized they actually gave me a 352Wh battery instead. So, if you're buying from here, definitely double-check your order. I noticed it way too late, but hopefully, this serves as a warning for new buyers.

I purchased a longtail bike so I can take my 2 children together into the city. All the guys in the store tried their best to explain everything, answered patiently all my questions and requests. They took their time to make sure I understand everything before I left. Especially the guy who's name starts with J (so really sorry I forgot your name 🙈😅). I felt like he really wants to help so my bike is set up exactly as I need it. I chose the right place to buy my bike!

Jasper is amazing. He provided me with all the options in my range & criteria, then let me make my own choice. Very happy with my new bike!

fast reliable delivery, good options, well explanied, offered bike options according to my needs

Great price, great service and answered all my questions. I was able to test drive a few different Bakfiets bfore I made my choice and all the options were explained well.

If it was not for the salesman ‘Jasper’ I would have walked away and completely cancelled my order!

My husband and I made a 3 hour journey up to Haarlem from Brussels on Saturday arriving at 3pm to check out a bike we saw online that was available only at this store. Robert Egthuijsen helped us with looking into all options before making our final purchase. He was so positive, professional, knowledgeable and went above and beyond to make sure that we were satisfied with our purchase. Kudos to the technician, unfortunately I did not ask for his name, who worked right up to closing time to prepare the bike to take home with us that same day. We were very happy with the service we received!
Thank you!

Our experience at Fietsvoordeelshop was very good, friendly and helpful staff, we recommend it!

Top service, very professional and friendly colleagues. They also offer competitive prices. I’m super satisfied and would definitely buy here again.

Delivery time was accurate, communication great.
Pick up and fitting were handled perfectly in store. Very happy with our decision.

Although it was busy the staff was nice.
My child could test the bike in the store.
Once we noticed there were some alignment issues with the breaks they quickly took it to the mechanic to tweak it a bit.