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Fig Loans Reviews 9,070

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TrustScore 5 out of 5

4.9

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 925 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the positive experiences with payments and the user-friendly interface. Many people appreciate the helpfulness of the staff and the overall positive customer service interactions. However, some customers expressed dissatisfaction with the renewal process, stating they were denied new loans despite a history of successful repayments. A few other people also raised concerns regarding credit reporting and transaction accuracy.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and reliability. Many... See more

Payment

People report positive experiences with payment, highlighting the flexibility and ease of managing their... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently praise the... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, understanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fig Loans application process is quick, easy to use, they are fair and offers fast funding less than 2 days. Easy affordable payment plans from a bank account or card are available. No unreasonable hi... See more

Rated 5 out of 5 stars

You guys are very helpful when it comes to not being make your payments on time. You guys work with customers when it is inconvenient for them and that's why yall received a 5 from me.

Rated 5 out of 5 stars

I appreciate this company, I have had several loans with them and paid them off then all of a sudden I tried to renew and was told no several times. But I think I tried again at the right time and I... See more

Rated 5 out of 5 stars

Excellent experience every time. The entire process is hassle-free with low interest rates and very convenient payment options. I really appreciate the flexibility you can even change your payment dat... See more

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Loan Agency

Written by the company

Fig Loans was started in 2015 in Houston, Texas. The company originated as Fig Personal Loans, and started as a collaboration between Fig and United Way THRIVE in Houston to create better, affordable loan products for low-income Americans with bad credit. Fig Loans are installment loans ranging from $300 to $500 that are repaid over four installments and set up on a schedule that fits your budget. Unlike other lenders, Fig Loans works with you to adjust payment dates because we know life doesn't always follow a calendar.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 61% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

It took almost 4 months to be accepted…

It took almost 4 months to be accepted and that's paid off loan before the loan term expired.

March 11, 2026
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Reply from Fig Loans

Thank you for taking the time to review us and for returning as a customer. We've sent you some additional information about our loan application process, in case it's helpful for future applications. Please check your inbox and spam/junk folder for an email from us sent from service@figloans.com.

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