FILA Reviews 

Online order placed 12/14 with expectation of delivery by Christmas. Order "In-Process" still as of 1/5. I emailed customer service at least 4 times with no response. Customer service phone number is an endless hold as each day they are experiencing "an unusually high call volume". I tried the call back
cue the other day but no-one ever called back. I would like to know what the issue is with my order. Are the items out of stock and being sold anyway? Are they waiting for people to return similar
items so they can fulfill the order? The complete absence of customer assistance is very disappointing. I would like others to be aware of what could be considered fraudulent sales practices.

I put order in 12/3/2022, still don't have my order have sent numerous emails, and calls have gotten no response for any of them. NEVER AGAIN. The call recording repeat same thing over and over no matter if you wait 10 minutes or 1 hour.

If I could give a star to this company..... I've been waiting in cue for hours to get to a rep to ask for a claim number re the warranty of a product. Don't think I'll buy another Fila product.

Another of the FILA group still waiting for an order. Placed on 12/6. Today 1/4/23. Not shipped. No response to multiple emails, beyond a "case" has been created.
An order placed 3 days AFTER this order (one item) shipped and has been received. Must have been a mistake. If I ever receive this order, it will be my last. A simple reply beyond automated systems would have been helpful.

Ordered from fila.com 2 months ago. No sign of anything, not even an email saying it has been shipped. The order tracking feature on the website doesn't work and contacting customer service just auto-generates an Issue ID which is never followed up on.
It's crazy that fila are still posting on their social media pages as normal when the comments are all asking them to address this.

I have to push 1 star to make a comment. Is that because you wouldn't get any other wise??
I ordered the new white platform sneaker on Dec 9th 2022
They took my money, send email confirming that they got paid, email says your getting them on the 18th or 19th ....then nothing.
I ordered from some other place, unrelated to shoes, but they took 4 days ???? And I ordered from you days before that one.
Your emails are an insult, and that's when you answer. You don't address my concern as to where my dam shoes are.
I think it's illegal to advertise something for sale, take someone's money, making them think you have what they ordered.
When the truth is, you didn't have a pair of shoes for me when you took my money, did you??
I have to think I'm right or ide be wearing them instead of writing this pissy review. That will probably be ignored to.

Seen better days, bummed in Olympia Washington, Eileen Hoke

This has been a HORRIBLE company to deal with. I always order online but never from FILA and I will never order from them again. I ordered shoes on Dec. 10th for my mom on Christmas. 2 pairs of shoes. I did not get notification that the shoes were delivered until 12-29-22 at 8pm at night then when I went to retrieve the shoes they were stolen because they had actually been delivered at 10:41 AM. I have contacted customer service and sent an email and submitted a ticket to no avail. They have not been responsive and this has been the most horrible and frustrating experience ever.!!! Can customer service please respond and assist with my issue it is now
1-3-23 and still no response. I have been on hold with customer service for over an hour and when I ask to be put in the que for a call back they call back and hang up after one ring!!! This SUCKS!!! they are not professional at all!!!

Absolutely terrible experience here. I ordered a tracksuit from them on Dec. 11th. On Dec. 23rd I received an email from them that the pants of the tracksuit have been cancelled because they did not have stock.

I have been trying to get in contact with their customer service ever since then in order to cancel the rest of my order, as I obviously do not want half of a tracksuit. I emailed multiple times and waited hours on hold. I finally received an email today (Jan. 3rd) saying that they are refusing to cancel the rest of my order because "Once an order is placed, it cannot be canceled or amended". Extremely frustrating, as they are the reason why I need to cancel the rest of this order in the first place.

I will absolutely never order anything from Fila again after this experience, which is a shame, because I actually like their products.

Most of the customers have very similar complaints so why hasn't Fila stopped selling products that aren't available. Because that is what's happening here.
I am still waiting for 4 of 5 items ordered on Dec 7th.
My order also is still in the 'processing'stage.
I gave the benefit of the doubt that Fila is experiencing Holiday backlog. But this is ridiculous!
They proce$$ed the payment but cannot return my call(s) or answer my email(s)
Next step for me, BBB

I ordered 2 pairs of shoes from Fila.com on December 9, 2022. I called and emailed them on December 23, 2022 because I had not received a tracking number. My account was showing processing. I was on hold with the same looping message for 30+ minutes. The recording was saying that my wait would be 10 minutes. I finally opted for the call back. It took several hours to receive a call back. The representative was not helpful at all. She could not provide a tracking number nor an expected arrival date or a reason for the delay. I waited until 1/2/2023 and I still haven't received my order. I just filed a dispute for a refund. Please do not order from Fila.com

I’m very upset as well . After reading everyone’s reviews I see that we are all going thru the same issues and that’s a damn shame! I also ordered December 3rd for a hoodie and sweatpants as a gift and order is still I. The processing stage as well ! I’m not going to even bother calling customer service . How do I cancel the order because I do not see that option online

I've been having the same experience as a lot of the other people leaving reviews: Had an issue > Contact Customer Service > No Reply > Repeat. I've called twice and its the same thing every time: on hold for an hour or more listening to the same message and even pressing 1 to hold "my place in line" and still nothing. At this point I just want to cancel my order. This is no way to conduct business.

Ordered shoes on 12/15. Over 2 weeks ago and they have not shipped. Customer service no help.

I think they are a shell company. Placed an order directly on their website 19 days ago. Zero updates about the order status. I called customer service yesterday and the message says the are open only mon, tues, thurs fri. I call again today and was on hold for and HOUR AND 45 MINUTES. I hung up when I realized they are FOS and their customer services is a sham only to then find this site where their customer service gets 1.5 out of 5 stars and they don’t seem to care.

When you have a good experience you may tell one or two people. When you have a bad experience you tell everyone. I will be leaving them an appropriate review anywhere I can now.

I placed an order on 12/2/2022. Inquiries go unanswered. When I check status, the items are still processing. I waited 3 hours on hold to speak to a customer service rep and he was no help. Email contacts never elicit a response.

Fila trainers got hole at the back of them with a metal type thing cutting through & cutting my heals . Binned, only had them 6 months and wore them about 20 x

I ordered sneakers on December 9th they said it would take 7 to 10 business days it is now December 28th and my order on.line says still processing...I could have went to the store and bought them they were a gift for Christmas and they still ha ent got here I rated 2 stars for the price but the customer service sucks...I emailed them and they said they would respond in 48 ours well its been 4 days now and no response. I'm really not happy with them at all.

I made a purchase of items over $200 on FILA US
on nov. 24th ....I talked to a rep about four times each said my ordered be shipping out by the end of the week
every week since i order they tell me this now it's close to new years and they number say they are closed. what the *&^* is going on with this company??? anyone know...In one more month I will be disputing this charge and all that bs. NEVER ORDER FROM THIS SITE i guess they used to be good now somethings wrong with them.