Finery Reviews 

So they use royal mail as a returns portal for customers yet RM don't recognise them as a trader they do business with, no address available for returns and u have to wait till they decide to get back to you.... No live chat no ability to contact them. I smell a rta . Looked up co.panies house who say they dissolved as a business in 2024. So who is selling Finery?

Good designed clothes and excellent value for money.
Much better prices than similar products.
Nice materials that wash well.

Well made, good size range, good wearable designs

Appalling customer service.
Order with missing items led to 9 emails back and forth…I felt my honesty was being questioned. Replies poorly written and quite bizarre!
Unwilling to replace the missing item and fulfil the order, even though still in stock.
They tell me they have now started a refund but an altogether unpleasant experience causing unnecessary distress. Really poor.

Not only was the garment I received about 10 inches too long, but a button had already fallen off in transit.
But the worst of all is how long they hang on to your money before refunding it. I'm still waiting!

I have read some of the Trust Pilot reviews for London Finery and was a bit worried by the negative ones, however having chased a velvet jumpsuit that I really wanted and had become out of stock in my size on QVC I realised that QVC used London Finery and i was able to purchase the jumpsuit in the colour and correct size, also I got 10% off with my bluelight code. The jumpsuit fitted perfectly and is so classy, I had a few compliments when wearing it. I have since ordered again. I haven't had to return anything as of yet, so I'm hoping if I did have to, that it will be straight forward. So far I'm loving the different classy clothes and I'm slightly addicted. I have noticed that some discount codes aren't available on sale items, only full priced.

Ordered a dress, spotted the seam of the collar was unstitched when I went to wear it. Returned it, in line with my consumer rights, only to be told that I had damaged the dress and their policy states that any faults have to be reported within five days. This is a breach not only of the Consumer Rights Act 2015 but of the Consumer Protection from Unfair Trading Regulations, 2008 since they are deliberately misleading me about my consumer rights. Utterly dreadful.

***Further update***
The telephone call I received was from Bradford, code 01274… iPhones don’t make up information! I returned the missed call, a female voicemail message says “Thank you for calling Ghost” then gives times the customer service team are available. Please do not contradict something that is fact. Also, both Finery & Ghost have far too many identical details on their websites (excluding clothes) to make it a coincidence. Read Ghost reviews on Trustpilot, it’s the same story as Finery. Clearly the companies are one & the same, different clothes, same ‘owner’.

***Update***
My refund has now been processed, great relief! But I’ve discovered something rather strange. This company, Finery, & Ghost (well known clothes company) are owned by none other than Touker Suleyman from Dragons Den fame.
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Non existent customer service…A nightmare company to contact. No one answers their phone but you do get to speak to someone after going through 3 different people. I believe they’re all in the same room but don’t want to talk to customers. The contact number is London but when they return your call it is from Bradford. What??? Not sure if I’ll receive a refund but I somehow doubt it! Certainly 10 days to refund a customer is far too long, makes one wonder what sort of company it is…definitely zero stars.

Do not order directly from this company if you are planning to return something! I like their clothes but always buy from their retailers like JL or M&S. This company has nonexistent customer service. Their return process doesn't work and nobody answering calls. The QR code on the invoice will redirect you to the ReBound system which can't recognise the order number. Time will run up because nobody is there to help you and you will be forced to keep unwanted clothes. It is the same strategy online scammers are using.

Don’t order from them if you’re planning on returning anything. I sent my return back the day the order was delivered and received email confirmation they had received the items, but 10 working days later my money has still not arrived in my bank - and I’m unable to get hold of anyone at customer service, by email or phone and I’m waiting on a lot of money to be refunded to me. Don’t part with your money ordering from this company!

Needed a dress for my grandsons Masters graduation in November. This dress is exactly as advertised, great quality and perfect fit size 16. Long length will keep me warm. I have a wrap which matches perfectly and am so excited to wear it.
Thank you Finery.

Quality of clothes shocking. I bought the "Zara" dress for about £90, after 2 washes there are holes along the stitching.

Do not use!! Scam retailer!
Received two dresses but both not as displayed so requested return, no QR codes received despite repeat emails to finery requesting them.
There is no other way of contacting them to make returns.

UPDATE: 28 Aug 2024 - I have emailed them twice more and even put in the subject heading Trusted Reviews Response and I have heard nothing. So untrusting the process I have found their address and returned the order with signed for and tracked service costing £12.75. It is leaving me to believe those responses the companies give to review are completely insincere and probably algorithms /AI response. It means nothing, as you will see they replied a second time to this update with the same response. I shall update again when/if I receive a refund.

I ordered three items, the cotton dress was very thick material, the trousers were shocking, completely see through and looked like a rag and top, although nice didn’t suit me. I put through a return and they emailed me saying it was accepted and my returns label would follow. It’s been five days and no return label. I have emailed them three times and not received a response. They have no live chat function and there is no telephone number . I even tried companies house but nothing. It’s a shame I have a few bits from finery and have never had a problem before. This experience has taught me not to order directly from their website, but to use a third party so you have some come back. Absolutely shocking!

Bought a pair of trousers that fit well at 1st, had them altered as I long, wore them out, and washed them now, and the material has now started to bag. The trousers are not fitted at all on the waist and hips. They look awful after u wear them. Customer service was nonexistent. Photos were sent to the quality team, who agreed the material used does bag after wear but, once washed, will be fine. I'm not happy with this response. I was told I could return for a full refund but would not refund the alterations was also told the peraon i was dealing with was a manager like that had anything to do with anything the trousers material is not fit for purpose now been left with £40 pair of trousers plus alterations £20 pounds not able to wear how is that good customer service ? By other reviews i would say not to place orders they dont care

I received a dress which had several stains and had very clearly been worn, washed and returned. It smelt of washing powder and was wrinkled and just obviously had been used. I had read other reviews re issues with returning items and not getting money back so I asked if they could partly refund the cost of the dress. They have only offered 15% which I think is terrible when the item should never have been sent out or passed quality control (if they have that). I won’t be buying from them again and would not recommend them to others.

Appalling customer service. I ordered at the start of June and returned 4 dresses as they came up too big- I asked to exchange one. I never got my exchanged dress and have been fighting to get my money back. They said they will process the refund but I still have not received my money. Each time I email I'm told to wait 10 days for a response! Absolutely awful, I do not recommend this company. If you really want one of the products buy from M&S- I wish I had!

I ordered at the start of June. Received a shipment notice on 17th June. Parcel didn’t arrive so emailed customer services. Told to wait. Waited. Emailed a further 3 times in 3 weeks with no response at all. Received a generic email after 4 weeks with a refund - no explanation or apology.

What I found strange was the product was available online. I have no idea why they wouldn’t just send it or offer the product or refund.

Will I order it myself? Nope!

Easy and fast delivery. The dress I ordered was in a good quality fabric and sizing was true and as expected. I loved this dress and was so looking forward to wearing it, however it was just not right for me and not at all flattering on. This was no fault of the product! I had to return for a refund, which was processed quickly. Couldn't fault the service or quality of the goods.

They sent me a totally obviously faulty cardigan with a huge pull in the fabric on the front- it would have been completely obvious to the person packing the order. So I asked for an exchange- they agreed, I returned the item promptly. By the time they'd bothered processing my return the item was then out of stock. A total waste of time & money. Also really unhappy they don't refund your delivery cost when they knowingly send faulty items.