Finish Line Reviews 483

Federica was great.

My husband ordered my son some sandals may 9 th he even put a two day rush on them to make it on time for my 5 year old son well 21/2 weeks went by I called they said they reshipped the order and put a two day rush on them well here we are two weeks later and still no sandals for my son I’m very disappointed and definitely not ordering or buying anything from here

I can only give this rating because of a young lady that works in customer service name Patrice Weatherspoon she helped me so much,and stayed in contact with me after my package had gotten lost somewhere in between delivery.I really appreciate you Patrice Weatherspoon

This was my 1st attempt at ordering the Jordan one take 3. Good color shoe. Surprisingly good price. I’m a Russell Westbrook fan. I placed the order and they took my money. 3 days went by and there were no status updates for my order. I called customer service and they wanted to send a replacement with the same shipping speed. Not a good online shopping or customer service experience. This is coming from someone that tries to give the benefit of the doubt as I have worked in customer service for years. Especially in retail.

Sent me the wrong items then when I ask them about my refund they told me they never got my return and a return was never even made for my order. Used the live chat and had to contact 3 different people all of them treated me like crap. Never buying from this place again.

When I went into the store to buy my son some shoes, we chose 2 but both in the same size. We wanted a different size in one of them so I asked the worker that was assisting us and she bent down to pick up all of the shows. I told her to leave them their because we have not chosen which one we wanted yet and she said that the policy was that a worker cant leave shoes with a costumer. Before that, every time I would turn around to my son to put the shows on for him, she would be looking over my shoulder as if I am putting the shoes into a bag trying to steal them. But their were other people b us also trying on shoes and they had shoes in front of them and when they asked for another pair, she just left the shoes that they had and got them the others. When i went to talk to the manager about it, he just said "ok theirs nothing i can do about that" then walked away from me.

Like the person before me said don't even want to give 1 star but had too. I bought a pair of shoes on Sunday that I was told that were in stock when order.I have been waiting and haven't received any info in my email about it.Online when I check the order number it was completed online. So I called customer service and they proceed to tell me they don't have them in stock but I can wait and forgot what bull**** they said. Basically they are lieing about having items they don't have and hoping someone forgets they bought anything.I will never shop there again.

Dont want to give 1 star. Worst experience I have ever had. They lost a customer. Took my money. Customer service un professional and very rude. Asked for manager was hung up on. I ordered $40 pair if Adidas leggings instead was shipped a $5 hat. Was told to send hat back which i did and they never sent my leggings. When I tried customer service 7 times i may add they said they did not get the $5 hat so they wont send me my $40 leggings... This was in December. I have no refund of my money. I have no black addidas leggings and I have no stupid $5 hat. Its sad since im a shopper they would rather loose the business than to have made it right...don't waste your time or money here. In addition other stuff i ordered for Christmas gifts came wrong colors so they do not have proper product checks before shipping they are just placing various items out not the correct items...

I would give a zero if I could. I ordered my daughter a pair of shoes in December. Finish line cancelled the order due to being out of stock. Here we are in March and have still not been refunded and still do not have a pair of shoes. They owe me over $100 I will never order from this company again. Horrible customer service. Go get shoes elsewhere.

I will never purchase from this company again. I placed an online order back in February. When I opened the box, there were a pair of shoes with a huge dirt spot on the top of one shoe. I checked the soles and sure enough, they were dirty. I spent almost $200 on a pair of dirty shoes. Needless to say, I returned them. A couple days later, I received an email confirmation that they received the shoes and were initiating a refund that could take 5-7 business days. Well, 11 business days go by and no refund. I called and spoke to someone who confirmed that they received the return and that she couldn’t figure out why a refund wasn’t initiated. She said she sent an email directly to the department that handles refunds and that I should receive my refund in 24 hours. 3 days go by. Still no refund. I tried calling again and was on hold for 40 minutes so I doesn’t to email instead. Received an email response that was generic and said it takes 3-5 business days with no apology in regards to sending dirty shoes. I emailed again, once again a generic email that stated I just requested a refund on 3/8 (which was actually e/7) and the refund takes 3-5 business days. What happened to the email confirmation back on 2/21 that stating a refund was being initiated? It has know been 15 business days…still no refund. Still no apology for the delay in the refund, Still no apology for sending used and dirty shoes. Still sending generic responses and now turning the blame in me and saying I just requested a refund. Horrible customer service. Horrible product quality.

Poor poor poor, This is why I stopped buying from finish line in the past. Tried to get in on early access but yet again no dice. Go to my rewards and it says get access so when I click on it it won't do s__t. So tired of trying to get a release. Fix your site so that its fair for everybody just like the app says. Doesn't say anything about receiving an email just says click here to get access why even put that button on there if its not going to work. Sincerly Terrible Experience..........

Never will I ever spend money with finish line again. I have so many points for status n can never use them on the days to reserve. Their always making excuses like, “oh the reservations went out a day early then it supposed to, it was a glitch in our system.” WTH and I been waiting on this item and you guys are acting like it’s my fault or something. Smh the most noble thing to do was take the reservations from the day before when the glitch happened, discard all of those and then make ppl do it on the day it was supposed to. I WILL NEVER EVER DEAL WITH FINISH LINE AGAIN!!! I’m too loyal and spend too much money with the company to be treated in a unfairly way over and over again. Finish line count your days baby 😒🙄

NEVER buying anything from finish line again. Ordered a pair of shoes for my son for Christmas on 12/19/2021. I got an email a couple days later saying they canceled my order and that I would get my refund within 3-5 business days.. it is now MARCH 2nd, 2022 and STILL NOTHING! Everytime I call customer service they keep telling me “it’ll be refunded in 3-5 business days” it’s been almost 3 months and still nothing!! They don’t even deserve 1 star.

Customer service was horrible over phone and they don’t respond to emails. Will never order from here again. Had to contact my bank to receive my refunds.

One shoe drop crashes the whole app and website. Finish line is huge company and in all these years of business still cant handle the traffic . Release day not even worth trying. Have exclusive access good luck once again trying to get in app to claim.

Ordered a pair of 150.00 sneakers when I received the item there was only 1 shoe in the box..I sent the item back on December 11,2021 and they canceled my order stating its no longer available...still have not received my refund and everytime I call about it they give me a different day the refund was put in and tell me within 3-5 business days...this company is the worst company I have ever purchased from and I suggest buying elsewhere..

Ordering from their website is a NIGHTMARE. I ordered a jacket and it was "processing" for a week. After 1 call to support, they changed the ticket to get a different fulfillment person. After 2 days they then cancelled my order because they "couldn't find the product". The website and app both say it's in stock. The app even let me order it again. They should work on not letting people buy stuff that they don't have. I gave 2 stars because the customer service in the stores are great and the product I ordered in the store (same day I ordered online) was received in a couple days.
EDIT: After they cancelled my order, I purchased the jacket through their app (instead of their website) and it shipped within 3 days without any headaches (got it in about a week or so). They either only care about their rewards members, or they're extremely unorganized and getting anything from them is pure luck.

Good Quality Fast Delivery No Issues Thank you Finish Line!

They don’t even deserve one star. I ordered 2 sweatshirts for my son before Christmas and even paid extra to guarantee it gets to me before. However, I received one shirt and when I checked my order it, it said the other one was canceled. No email or anything telling me it was canceled. When I checked their website, it showed they have the same shirt in stock and his size. I then called customer service, waited online for over 20 minutes, for the lady to tell me she wasn’t sure why that had been canceled and would reorder it for me. Plus, I had to pay for shipping, AGAIN! By this time, Christmas had passed and my son wasn’t able to get his gift. When we FINALLY got the order, it was an Adult XL and not the Youth XL I had originally ordered. Again, I had to call them and it said the wait time was 30 minutes so I decided to do the chat. The lady said to send the shirt back and once they got it, they would sent the right one out. Guess what? I just received an email that said my order was canceled, AGAIN! After checking my bank account and realizing they didn’t refund my money, I had to call the. I was on hold for 24 minutes before the lady came on the line. After waiting while she “pulled up my account@ for the second time, she said thee was an error with their system, AGAIN, and would get it shipped out. When I told her they should overnight it to me because of all of the trouble, she mumbled something I couldn’t understand and hung up as I was trying to ask her a question. Not only didn’t she answer my question, she flipping hung up on me. I was so livid! I’m so done with this company and will NEVER order from there again. EVER!!!! Horrible customer service, wait times are ridiculous and they clearly need to get their system fixed. It’s pretty sad you can’t talk to someone higher up to report these issues.