The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... See more
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See what reviewers are saying
Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... See more
Company replied
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... See more
Company replied
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... See more
Company replied
Company details
Written by the company
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Contact info
2810 Stoner Court, #1, 52317, North Liberty, IA, United States
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The experience was good on your…
The experience was good on your website, but I was expecting an email confirmation once I placed my order. Thanks
July 31, 2023
Reply from Fire Pits Direct
Hello Pete,
Thank you for your feedback. An email confirming that an order has been placed is something for us to consider. We are glad that your purchase was shipped out to you the same day you placed the order, and that you were sent an email with its tracking information. Thank you for being our customer.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Went above and beyond trying to help me…
Went above and beyond trying to help me with a time crunch, and getting the product that I wanted.
July 28, 2023
Reply from Fire Pits Direct
Hello Sandy,
Thank you for your review! We're so glad that you're happy with our service, and we hope you will enjoy your firepit for years to come.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Easy to read and understand website
Easy to read and understand website. Filtered easily to the product I wanted; a fire pit cover
July 25, 2023
Reply from Fire Pits Direct
Hello Ken,
Thank you for your review! We're glad that you're happy with our website and service, and we hope you will enjoy your firepit and new cover for years to come.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
It was the representative who assisted…
It was the representative who assisted many times throughout this transaction. His name was Lucas and he was so gracious and helpful. I couldnt make my mind up and he never got frustrated with me was always very patient.
July 24, 2023
Reply from Fire Pits Direct
Hello Scott,
Thank you for your review. We're so glad that you're happy with our service (especially Lucas!), and we thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
The emergency stop buttons i bought are horrible
The emergency stop buttons i bought where cheaply made and didn't even work, and not only that i was astronomically over charged. i need a return. i finally use them after buying them months ago and im very disappointed. i could live with being over charged but them not working for the price i paid isn't fair.
May 19, 2023
Reply from Fire Pits Direct
Hey Albert,
Thank you for the feedback. We were never notified by you that you were having any issues. Please reach out to one of our product specialists to help troubleshoot the issues that you are having. We can be reached at 319-320-4135.
Best,
Vince
FirePitsDirect
Great online store for all your fire pit needs.
Customer service ensured I found the correct parts. Delivery was faster than expected. Had a return for one of the parts and they were very accommodating. I highly recommend this website.
July 17, 2023
Reply from Fire Pits Direct
Hello Shawn,
Thank you for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come. Thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Responses were quick
Responses were quick, order was placed efficiently and required changes were handled immediately.
July 24, 2023
Reply from Fire Pits Direct
Hello Vito,
Thank you for your review! We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
What a great experience from beginning…
What a great experience from beginning to end thank you Matt for getting me set up with a product that I needed.
Frank at the Greenthumb Hilton head, South Carolina
July 21, 2023
Reply from Fire Pits Direct
Hello Frank,
Thank you for your review. We're glad that you're happy with our service (especially Matt!), and we thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Product available and shipped quickly
There was a wide variety of products including what I needed. It was shipped quickly.
July 18, 2023
Reply from Fire Pits Direct
Hello Tom,
Thank you for your review. We're glad that you're pleased with our selection of products and shipping, and we thankyou for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Always get knowledgeable and competent…
Always get knowledgeable and competent person on the phone to resolve my issues.
I will continue to recommend Spotix!
July 6, 2023
Reply from Fire Pits Direct
Hello Richard,
Thank you for your review. We're so glad that you're happy with our service. We truly thank you for being our customer, and look forward to working with you in the future!.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Nick Wood was my contact at your…
Nick Wood was my contact at your company. He was EXTREMELY KNOWLEDGEABLE on exactly what I necessitated. He is a total asset to your company! A true professional!
July 17, 2023
Reply from Fire Pits Direct
Hello Michael,
Thank you for your review. We're glad that you're happy with our service, and we have passed your appreciation on to Nick. Thank you so much for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
The glass looks beautiful!
July 7, 2023
Reply from Fire Pits Direct
Hello Regina,
Thank you for your review. We're glad that you're happy with your fire glass. Feel free to share photos of your firepit with us on Instagram and Facebook, or email them to Marketing@Spotix.com. We love seeing how our customers are enjoying their purchases!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Excellent Customer Service!
Quick response to my concern and resolved the problem with no questions asked! I was pleasantly surprised to see the replacement part arrive on my doorstep a few days later. Excellent customer service!
July 10, 2023
Reply from Fire Pits Direct
Hello Ashley,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Ordering was easy
July 14, 2023
Reply from Fire Pits Direct
Hello David,
Thank you for your review. We're glad that you're happy with our service and ordering process, and we thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Super easy experience
Super easy experience. Found exactly what I was looking for in a matter of minutes. Shipped and received within a couple of days!!!
June 26, 2023
Reply from Fire Pits Direct
Hi Lori,
Thanks for your review. We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come. Thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Problem resolved
Sent an email with my issue and they got back to me extremely fast with a solution to my problem.. Great customer service.. Second positive experience for me!
July 13, 2023
Reply from Fire Pits Direct
Hello Todd,
Thank you for your review. We're glad that you're happy with our service. We hope to work with you again in the future, and thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Guy,
Thank you for your review! We're glad that you're happy with our service, and we hope you will enjoy your firepit for years to come.
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Product Experience
Easy to order on line. Prices were good and product was good. Communication on order was provided timely and accurately. Tracking number provided aided in following the timely delivery from California.
July 7, 2023
Reply from Fire Pits Direct
Hello Robert,
Thank you for your review. We're very glad that you're pleased with all aspects of our service, and we thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Very helpful and professional organization
Everyone I spoke with was polite, professional and helped solved issues with the outdoor custom job we were working on.
July 11, 2023
Reply from Fire Pits Direct
Hello,
Thank you for your review. We're so glad that you're pleased with our service. Thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
Awesome Product
Awesome Product. All the parts and everything was there. It was heavy to move, but worth the look.
June 23, 2023
Reply from Fire Pits Direct
Hello Allison,
Thank you for your review. We're glad that you're happy with our service and your new fire pit. We thank you for being our customer!
Best,
Karen
Firepits Direct/Spotix Customer Solutions
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