Thanks to Tilly and co at Designer Fireplaces for making our purchase go smoothly. From the free samples to your helpful delivery driver, everything was taken care of. Our fire surround arrived much... See more
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See what reviewers are saying
I bought the Rowton electric fireplace suite but made a mistake measuring my chimney breast opening. Tilly organised a new fire and replacement back panel and hearth to be delivered at no cost to me.... See more
I bought a large Designer Fireplaces over mantel mirror in antique beeswax - it looks amazing! Plus from beginning to end the staff were so accommodating - from lovely Tilly in the office to the frien... See more
An amazing company to deal with. Great communication with Tilly throughout the whole process. I ordered the the 3 step oak fireplace surround and the Italian Rigel Cream Marble Fireplace Back Panel... See more
Company details
About Designer Fireplaces
Written by the company
ENHANCE YOUR HOME WITH UNPARALLELED CRAFTSMANSHIP
Since our inception in the 90s, Designer Fireplaces has been at the forefront of crafting exquisite fireplaces that don’t just light up rooms but also live. Based in Birmingham, we began as a small workshop and have since evolved into one of the UK’s premier fireplace brands...
OUR JOURNEY: FROM HUMBLE BEGINNINGS TO A MARK OF EXCELLENCE
Our story, rooted in the vision of our founder, Mick, began in a modest Birmingham workshop. Mick’s passion for traditional woodwork and commitment to quality has been the cornerstone of our brand...
COMMITMENT TO QUALITY AND SUSTAINABILITY
At Designer Fireplaces, quality is more than a standard; it’s our legacy. We meticulously source sustainable materials, ensuring each piece is aesthetically pleasing and environmentally responsible...
INNOVATION MEETS TIMELESS DESIGN
While we respect and preserve traditional designs, our creative team constantly innovates and stays abreast of the latest interior design trends...
OUR VISION: TODAY AND BEYOND
Led by Mick and his family, Designer Fireplaces continues to be a family-run business where each member contributes to our vision of quality and excellence...
EXPERIENCE THE LEGACY OF DESIGNER FIREPLACES
We invite you to explore our range and become a part of our story - a story woven with passion, craftsmanship, and a commitment to excellence. Let Designer Fireplaces be more than a choice; let it be a legacy in your home.
Contact info
Unit 29, Phoenix Industrial Estate, B70 0AY, West Bromwich, United Kingdom
- 0800 008 0199
- sales@fireplace.co.uk
- www.fireplace.co.uk
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Really pleased with the quality of our…
Really pleased with the quality of our oak shelf/beam. Easy to order, excellent communication and delivery. Thank you.
December 13, 2024
Reply from Designer Fireplaces
Hi Kate,
Thank you so much for this brilliant review!
Brilliant service delivered when they…
Brilliant service delivered when they said they would and within the time allocated.Would definitely recommend.
November 13, 2024
Reply from Designer Fireplaces
Thank you for this glowing review Glynis!
Our new wooden beam was delivered fast…
Our new wooden beam was delivered fast and promptly, however since being installed we have an issue with a crack in the wood, I contacted Designer Fireplaces and they have offered to swap immediately I am very impressed with the customer service , and would use this company again without doubt.
December 12, 2024
Reply from Designer Fireplaces
Hi Andy,
Thank you for taking the time to share your feedback! Ensuring every customer is happy with their order is our top priority, so we’re delighted the replacement met your expectations. It’s great to hear you’re pleased with your new beam—if you need anything else, we’re always here to help!
Excellent product
Excellent contact with the firms sales and workshop enabled me to have a bespoke oak mantel. Delivery was fast and efficient.
Would recommend to anyone.
November 13, 2024
Reply from Designer Fireplaces
We’re thrilled to hear you had a great experience working with our sales and workshop teams to create your bespoke oak mantel. It has been a pleasure Jeff, thank you once again.
Can’t recommend these guys enough
Can’t recommend these guys enough. Fantastic from beginning to end and the fireplace is perfect. Thanks for providing an excellent service.
December 7, 2024
Reply from Designer Fireplaces
Hi Catherine, thank you so much for your amazing review! We're thrilled to hear you're happy with your fireplace and the service you received from start to finish. Your recommendation means a lot to us.
Great product
Great product, looks as it did on the website, good communication from delivery driver too. Very happy with our purchase.
December 5, 2024
Reply from Designer Fireplaces
Thank you for your lovely review! We’re so pleased to hear you’re happy with your purchase and that it met your expectations.
Overall experience
Good communication throughout, a knowledgeable person on the customer Support desk when I had some questions.
Straight forward ordering process, and prompt delivery.
December 5, 2024
Reply from Designer Fireplaces
Thank you for your feedback! We're so glad to hear you found the communication clear and the ordering process straightforward.
Great customer service
Good range of products, competitive prices and Really good customer service.
November 14, 2024
Reply from Designer Fireplaces
Hi Carol, thank you so much for this fantastic review!
Good quality product delivered and…
Good quality product delivered and carried to where we wanted it to be installed
November 22, 2024
Reply from Designer Fireplaces
Thank you very much Michael for the 5 star review!
So pleased with our floating shelf
So pleased with our floating shelf! Great customer service as well. I ordered the shelf forgetting we would be away during delivery time. They kindly held on to it until we got home.
November 1, 2024
Reply from Designer Fireplaces
We're really happy to hear you love your floating shelf. We always want to make things as easy as possible for our customers. Thank you Louise !
Reply from Designer Fireplaces
Thank you so much Craig for this great review!
Designer Fireplaces was very easy to deal with.…
Designer Fireplaces was very easy to deal with. All my enquires were answered straight away and with great knowledge.
The fire surround was delivered on time and the delivery guy gave all the fitting information and payment was easy. Nothing was rushed.
This was a first class service from start to finish.
Thank you.
October 18, 2024
Reply from Designer Fireplaces
Thank you for your wonderful review! We're thrilled to hear you found our service efficient from start to finish.We truly appreciate your kind words.
Fast and efficient
Fast and efficient, sorted the issue of not receiving the samples with no hassle and we love our chunk of wood
November 13, 2024
Reply from Designer Fireplaces
Hello Mr Bennett,
Thank you for your kind review! We’re pleased to hear that we could quickly and efficiently resolve the issue with your samples not arriving. It’s great to know you love your new mantel, and we hope it adds the perfect touch to your space!
Many Thanks,
Designer Fireplaces
Reply from Designer Fireplaces
Hi Clive,
Thank you for your 5 star review.
Many Thanks
Designer Fireplaces
Excellent service
Excellent service, the team was very helpful. On top of that the beam is beautiful, looks amazing and we've had good comments off family and friends.
September 7, 2024
Reply from Designer Fireplaces
Hello Tracy,
Thank you for your lovely review! We’re delighted to hear that you found our service excellent and our team helpful. It’s fantastic to know that the beam has made such an impression and received compliments from your family and friends.
Many Thanks,
Designer Fireplaces
Pine Fireplace
I love my fireplace!! It is exactly what I wanted. Great quality, good communication and timely delivery. I recommend this company.
November 15, 2024
Reply from Designer Fireplaces
Hello Sarah,
Thank you for your 5 star review. It is great to hear how happy you are with your entire experience.
Many Thanks
Designer Fireplaces
A happy cistomer…
The mantel looks lovely and is exactly as I envisaged it. Very clear instructions made diy installation straightforward. Also delivered on time.
October 23, 2024
Reply from Designer Fireplaces
Hello Anthony,
Thank you for your wonderful feedback! We’re thrilled to hear that your mantel looks just as you envisaged and that the instructions made installation straightforward. It’s great to know that the delivery was on time as well.
Many Thanks,
Designer Fireplaces
Quality Fire Surround & Quality customer care.
Designer Fireplaces are one of those rare companies who know how to treat their customers really well. From start to finish we were updated and kept informed by Tilly who was a delight to deal with. Our oak fire surround was delivered on time by a really helpful delivery driver and when we unpacked our fire surround we were not disappointed as it's beautiful. Really good quality and worth every penny. We were so happy with it I went straight back online and ordered an oak mantle mirror to go with it. I will definitely buy from again and recommend Designer Fireplaces as the whole experience of buying from them has been a very positive one. Thank you.
November 1, 2024
Unprompted review
Reply from Designer Fireplaces
Hello Lisa,
Thank you so much for your glowing review! It’s truly amazing to hear that you had such a positive experience with us from start to finish. We’re delighted that Tilly made the process enjoyable and that your oak fire surround arrived on time and met your expectations. Your kind words and recommendation mean a great deal to us, and we look forward to helping you again in the future.
Many Thanks,
Designer Fireplaces
Highly recommend!
I required a longer beam than what was on their website so emailed the company to see if this was possible. Amazing quick response, extremely helpful and polite customer service. Beam was ordered and delivered in under a week! Would highly recommend this company!
October 2, 2024
Reply from Designer Fireplaces
Hello Mrs Stewart,
Thank you for your fantastic review! We’re so pleased to hear that we was able to accommodate your request for a longer beam and that you found our customer service helpful and polite. It’s great to know the beam was delivered so quickly and that you were happy with the experience. Your recommendation is much appreciated.
Many Thanks,
Designer Fireplaces
Light oak waves rustic mantle
Good product. Quite rustic with visible cracks but beautiful piece of wood
November 9, 2024
Reply from Designer Fireplaces
Hi Dave,
Thank you for your amazing review. As a lot of our timber is air dried we can get splits and knots in the timber. However, this is what can give the piece of wood its natural beauty.
We really appreciate your 5 stars!
Many Thanks
Designer Fireplaces
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