Had my fireplace installed on Tuesday and all I can say is it’s beautiful. It’s exactly as it should be. It was installed professionally and with little to no fuss and I am so pleased. I would recomme... See more
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Thanks to Tilly and co at Designer Fireplaces for making our purchase go smoothly. From the free samples to your helpful delivery driver, everything was taken care of. Our fire surround arrived much... See more
I bought the Rowton electric fireplace suite but made a mistake measuring my chimney breast opening. Tilly organised a new fire and replacement back panel and hearth to be delivered at no cost to me.... See more
We ordered a rustic oak surround with granite hearth and back panel. Not sure which finish best matched our other furniture we also ordered some samples which arrived next day and we emailed back to... See more
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Company details
About Designer Fireplaces
Written by the company
ENHANCE YOUR HOME WITH UNPARALLELED CRAFTSMANSHIP
Since our inception in the 90s, Designer Fireplaces has been at the forefront of crafting exquisite fireplaces that don’t just light up rooms but also live. Based in Birmingham, we began as a small workshop and have since evolved into one of the UK’s premier fireplace brands...
OUR JOURNEY: FROM HUMBLE BEGINNINGS TO A MARK OF EXCELLENCE
Our story, rooted in the vision of our founder, Mick, began in a modest Birmingham workshop. Mick’s passion for traditional woodwork and commitment to quality has been the cornerstone of our brand...
COMMITMENT TO QUALITY AND SUSTAINABILITY
At Designer Fireplaces, quality is more than a standard; it’s our legacy. We meticulously source sustainable materials, ensuring each piece is aesthetically pleasing and environmentally responsible...
INNOVATION MEETS TIMELESS DESIGN
While we respect and preserve traditional designs, our creative team constantly innovates and stays abreast of the latest interior design trends...
OUR VISION: TODAY AND BEYOND
Led by Mick and his family, Designer Fireplaces continues to be a family-run business where each member contributes to our vision of quality and excellence...
EXPERIENCE THE LEGACY OF DESIGNER FIREPLACES
We invite you to explore our range and become a part of our story - a story woven with passion, craftsmanship, and a commitment to excellence. Let Designer Fireplaces be more than a choice; let it be a legacy in your home.
Contact info
Unit 29, Phoenix Industrial Estate, B70 0AY, West Bromwich, United Kingdom
- 0800 008 0199
- sales@fireplace.co.uk
- www.fireplace.co.uk
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent communication
Excellent communication. Really please with item and customer service.
August 21, 2024
Reply from Designer Fireplaces
Thank you so much Alison, it has been a pleasure.
Reply from Designer Fireplaces
Thank you very much for this great review !
Amazing service and fire place surround.
Great service and communication. Was a pleasure to deal with and very accommodating . Any personal changes in the design was easily done too.
The quality and finish of our fireplace is perfect too.
I cant recommend this company enough.
August 6, 2024
Reply from Designer Fireplaces
Hello Simon,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service and communication, and that any design changes were easily accommodated. It’s wonderful to know you're pleased with the quality and finish of your fireplace. We appreciate your high recommendation!
Best regards,
Designer Fireplaces
Good product delivered promptly
Good product delivered promptly
Easy installation and my client was very pleased with the results
August 15, 2024
Reply from Designer Fireplaces
Hello,
Thank you for your feedback! We’re pleased to hear that the product was delivered promptly and that the installation was easy. It’s great to know your client is very pleased with the results.
Best regards,
Designer Fireplaces
Good solid oak at a reasonable price…
Good solid oak at a reasonable price and good fitting instructions with figments provided.
August 20, 2024
Reply from Designer Fireplaces
Hi David,
Thank you for your amazing review.
Best regards,
Designer Fireplaces
Definitely recommend Designer Fireplaces
Great service from beginning to end, I ordered samples they arrived quickly my emails always answered very professionally. Delivery of my fireplace was first class! Personal & friendly service at a time i could be in on the day they gave me.
July 31, 2024
Reply from Designer Fireplaces
Hello Jennifer,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience from start to finish, with quick sample delivery and professional email responses. It’s fantastic to know that the delivery of your fireplace was first class and that our personal and friendly service met your expectations.
Best regards,
Designer Fireplaces
made to my requirements
made to my requirements, delivered free, paid on delivery. workmanship superb. Staff fantastic. very highly recommended
August 15, 2024
Reply from Designer Fireplaces
Hi Eddie,
Thank you for your kind words! We're delighted to hear that you appreciated the free delivery and payment on delivery. It's great to know you were pleased with the workmanship and our staff. Your high recommendation means a lot to us!
Best regards,
Designer Fireplaces
Loved my fireplace it looks great
Loved my fireplace it looks great. Delivery was on time and I loved that it didn’t come with lots of packing and I was given instructions on how to fit it.
July 24, 2024
Reply from Designer Fireplaces
Hello Dawn,
Thank you for your feedback! We're delighted to hear that you love your fireplace and that it looks great. It’s great to know the delivery was on time and that the minimal packing and fitting instructions were appreciated.
Best regards,
Designer Fireplaces
Great looking fire surround
Great looking fire surround, excellent quality, value for money and delivered ahead of indicated lead time, what more could you want!
August 13, 2024
Reply from Designer Fireplaces
Thank you for your feedback Kevin! We're glad you’re satisfied with the fire surround and happy we could deliver it ahead of schedule. Your satisfaction is important to us, and we appreciate your support.
Reply from Designer Fireplaces
Thank you so much Roger!
Well from start to finish the most…
Well from start to finish the most pleasurable online transaction I have Had, Tilley was outstanding in every way possible the most relaxed easy going none forced sales attitude They are there to help you buy the fireplace/fire of your choice and the fire place looks amazing A.B,C to install so thank you all at Designer Fireplaces for a wonderful online expensive Purchase ***** Star Gold Treatment to all Customers..Thanks Tilley
June 20, 2024
Reply from Designer Fireplaces
Thank you for your fantastic review! We’re thrilled to hear that your experience with us was positive. We’re glad that your fireplace looks amazing and was easy to install. Your kind words and five-star gold treatment rating mean the world to us.
Great fireplace at a great price
Great fireplace at a great price, delivered promptly with care.All the staff are great and friendly.
July 12, 2024
Reply from Designer Fireplaces
Thank you so much Lorraine! It's been a pleasure!
Reply from Designer Fireplaces
Thank you for the 5-star reviews :)
Professional all the way through to…
Professional all the way through to fitting the fire place.
June 6, 2024
Reply from Designer Fireplaces
Thank you so much for this great review Kevin!
Fire surround
Hi , I wouldn’t hesitate to recommend , the whole experience from ordering through to delivery was excellent , I’m so pleased with my fire surround . Thanks again
July 11, 2024
Reply from Designer Fireplaces
Thank you for your lovely review! We're delighted to hear that you had an excellent experience from ordering to delivery and that you’re so pleased with your fire surround. Your recommendation means a lot to us, thank you once again Wendy.
Great website with accurate pictures
Great website with accurate pictures. When I needed advice I was able to contact knowledgeable staff for help. All in all a great service at a fair price.
May 5, 2024
Reply from Designer Fireplaces
Thank you for your kind review David! We’re glad to hear that you found our website easy to navigate and that our staff could assist you when needed.
Great quality product and service
Great quality product delivered, after extensive pre-sales advice and attention from Tilly. A beautiful focal point for our new mosaics studio.
May 24, 2024
Reply from Designer Fireplaces
Hello Esser-Miles,
Thank you for your kind words and positive feedback! We're delighted to hear that you are pleased with the quality of our product and that Tilly could provide you with extensive pre-sales advice and attention. It’s wonderful to know that our fireplace has become a beautiful focal point in your new mosaics studio.
Best Regards,
Designer Fireplaces
Great company
Great company, good communication. Everything went very smoothly, would recommend this company. The product was just what we expected.
July 18, 2024
Reply from Designer Fireplaces
Hello David,
Thank you for your wonderful review! We’re thrilled to hear that you had a smooth experience with us and that our product met your expectations. Your recommendation means a lot to us, and we appreciate your positive feedback on our communication and service.
Best Regards,
Designer Fireplaces
Top Notch Product & Service
Fantastic prices, fantastic quality product and fantastic service. It's rare these days to find a company this good, my order was delivered by their own friendly driver just a few days after ordering and the aftersales service from Tilly was super quick and effective. I can't recommend this company enough. Well done Designer Fireplaces team.
July 16, 2024
Unprompted review
Reply from Designer Fireplaces
Hello,
Thank you for your glowing review! We are delighted to hear that you found our prices, product quality, and service fantastic. It’s wonderful to know that our friendly driver delivered your order promptly and that Tilly provided quick and effective after sales service. Your recommendation means the world to us.
Best Regards,
Designer Fireplaces
Excellent service from initial purchase…
Excellent service from initial purchase to fitting, would strongly recommend.
April 30, 2024
Reply from Designer Fireplaces
Hi Mark,
Thank you for your 5 Star review!
Best Regards
Designer Fireplaces
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