While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.7
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product, easy purchase, but they lost the product and tracking number , took a month to receive and still didn't have a tracking number. Trucking company called to deliver and make a time with me.
I managed to actually speak to a real person and place an order.
I had a few questions to ask them before I ordered about the product and they seemed to be very well trained at fireplacestoreonline.
I purchased a gazco fire from another company online and they went into liquidation after messing me about for 12 weeks.
I had lost my confidence in internet purchasing for a while so I decided to try again with fireplacestoreonline.com.
We ordered on monday and the fire was delivered the following tuesday, great service and products.
They have restored my faith in internet companies now as I am over 60 and this is all new to me.
I saved a ruck a money buying from here compared to my local showroom
Here is a company that is run properley. I am a gas fire installer and advise all of my customers to purchase their fires or fireplaces from these people. They never let me or my customers down. One word: Brilliant.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
