The polo shirt and tee shirt have just arrived they look terribly cheap and nasty . Not only that - I paid £39.99 for the polo shirt and inside the packing is a sales sticker which says £20. I paid £... See more
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I searched info online about this brand and I am surprised to find all these negative reviews. I have been buying Firetrap through Sports Direct and I’m very very pleased overall. You just have to... See more
Bought a hooded top. I'm a big frame, so went for the XXL (which is usually a good bet for most brands). But the top I received is more of a M/L. Even taking into account the differences between b... See more
Went to a store think firetrap was one of the brands with some items that was actually 100% cotton , the more expensive brands were a mix of cotton and polyester and that’s not right . So well done... See more
3.2
Average
72 reviews
Hasn’t replied to negative reviews
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Avoid at all costs
I bought a pair of Firetrap boots a while back, believing they were a good brand, do not believe the hype! The boots are appalling quality and the soles detached from the boot very easily. Super gluing them back on helped for a while but they also leak very badly on a wet day. they are complete rubbish and deserve to be exposed as such. When I contacted the company I received a very arrogant reply beginning with: "Sorry to hear you have damaged your boots....." NO I DIDN'T, THE BOOTS ARE RUBBISH! Avoid at all costs,
March 6, 2019
Unprompted review
Firetrap low class customer support
Really poor customer services not interested in customer option or thought tried to contact over 2 month period not interested ....company seem more Keen to post picture of skinny boys and girls wearing their clothes than issue regarding the durability of their item .......if you do read this I will be updating my YouTube video with link to this review..
August 22, 2018
Unprompted review
Disgusting brand not surprisingly Mike…
Disgusting brand not surprisingly Mike Ashley is involved
August 2, 2018
Unprompted review
Awful company
Awful company, even worse customer service.
They sell priced marked, discounted goods at full price.
The product quality is sub-par, much like the way the company is run.
June 5, 2018
Unprompted review
Very poor customer service
Very poor customer service. Ordered 6 items one of the items in the parcel was not what I ordered so I emailed them took 2 weeks to reply. They told me return recorded delivery so I did. A few days later they marked the item as faulty and gave me a refund. The item wasn’t faulty it was the wrong item sent so I emailed them back regarding my postage fee and got no reply
February 4, 2018
Unprompted review
Some yrs back I purchased a set of …
Some yrs back I purchased a set of boots from FireTrap online. They arrived but were the wrong style so I sent the items back recorded delivery. The Items were returned successfully (tracked) but no replacements arrived> Firetrap customer service refused to assist giving the usual polite run around. My credit card company were useless but did tell me I was not the first to have issues with them and suggested I don't do business with them.
AVOID online, buy in a store.
August 19, 2017
Unprompted review
Boots ordered and received within 48 hours!
Great sturdy boots ordered for my son, arrived well within the 48 hour window. They are sturdy and excellent value (my pair are well over a year old and still in great condition). More than happy to recommend
January 17, 2017
Unprompted review
very happy buyer. super value for money
Shopped at Firetrap alot online. could not be happier. great items at great value. I am a regular buyer with no complain at all. highly recommend them.
November 24, 2015
Unprompted review
Firetrap: A trap for your cash! Beware...
Make sure you exercise great care when using Firetrap.com!
In Short: I bought £180 worth of goods from Firetrap, returned everything, but it somehow took them 8 weeks and 7 e-mails to have my money returned.
Only after my 3rd e-mail did I receive a reply, then a further 3 e-mails were required to convince them that my money was not in my bank. I then received a partial payment, less £25, for which there was no explanation were the rest of the money had gone! I nearly didn't notice this, luckily I double-checked. It took one more email asking where the rest of my money was before I got the last bit of my cash back! I never received an email response to the last exchange.
So,yes I have my money back, but it took a LOT of hassle and I will not use them again.
September 5, 2012
Unprompted review
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