Firstcarclub Reviews 

47
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable vehicles and the remarkably smooth, stress-free buying process from start to finish. People often mention that the staff are exceptionally knowledgeable, friendly, and truly supportive throughout the entire purchasing journey. Furthermore, numerous buyers appreciate the prompt home delivery service and the continuous dedication to overall customer satisfaction. However, some customers also noted unexpected mechanical faults or hidden damages appearing shortly after acquisition. A few reviewers experienced significant difficulties regarding post-sale support, unhelpful communication, or unresolved disputes concerning vehicle conditions, warranties, and repair costs.

What people talk about most

Product

Consumers find product to be positive, highlighting that the cars are in great condition and exactly as... See more

Service

Reviewers mention positive feedback about service, noting brilliant and polite assistance from start to... See more

Staff

Customers report appreciation for the staff, highlighting that team members are friendly, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, describing the team as helpful,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast response times and home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying a car with firstcarclub was super easy and took away a lot of the stress of looking for a reliable vehicle. A viewing was arranged promptly and there was not pressure to buy. In addition, the... See more

Rated 5 out of 5 stars

Recently sold my car to Adam. Amazing communication skills and he is super enthusiastic about his job and knows what he’s talking about. He made me feel safe and secure and I had no issues on handover... See more

Rated 5 out of 5 stars

We brought our daughter her first car from First Car Club, it was a great experience from start to finish and now have one happy daughter. First Car Club even delivered the car too us at home, which a... See more

Rated 5 out of 5 stars

Really good customer service, quick responses and genuine. Delivered the car quickly, repaired advisories on MOT before delivery. Small issue with the warning light (lights) however,... See more


4.3

Excellent

TrustScore 4.5 out of 5

47 reviews

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No history of asking for reviews

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4.3

All reviews

(47)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy driver!

Can’t fault the service provided and the car itself. Went to test drive Polo for my daughter and the seller left us alone so we can explore the car without interruption. After paying deposit the car was delivered next day. I was suspicious at the beginning as there is not much information about the company and there was one review which was negative but because the seller kept in touch via WhatsApp, I decided to go and see myself as the state of the car was very good and I didn’t want to miss the opportunity just because of a negative review. I highly recommend this company, my daughter is happy with her first car! Even after the sale the seller still wanted to know if we are happy with the purchase. Plus the long warranty is saying that the seller is confident about the car’s condition. Thank you!

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Really good customer service

Really good customer service, quick responses and genuine.

Delivered the car quickly, repaired advisories on MOT before delivery.

Small issue with the warning light (lights) however, First Car Club, reached out straight the way.

I have recommended a friend to the company who has also just brought a car from them and I am currently looking for a car for my son which First Club are helping with. Highly recommended!

The car also came with 1 year warranty and breakdown cover! Thank you

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

First car club-suspicious!

Looking to buy a first car for my son. This 'company' was advertising a car for sale through autotrader. Checked out the seller (First Car club), very professional website with lots of positive testimonials.
My son contacted them to arrange a viewing for today. Despite stating in the initial message that it needed to be today, due to distance, a reply came suggesting an earlier date. Reiterated it needed to be today and no response received. I then contacted by telephone yesterday and arranged a viewing for 13.00 today. On arrival for the viewing, the address didn't exist. Spoke with a business on the industrial estate who informed me there were ongoing problems with individuals using the car park to show vehicles and that they usually hung around on the street corner! Telephone call to the business number to query address and voicemail left. Quick check with Companies house did not turn up any 'First car club'. Waited 5 minutes and as no one arrived we left. Telephone call received 10 minutes later from First Car Club stating they had received a missed call, did not listen to voicemail. Explained I had an appointment at 13.00 but was concerned that the address did not exist. The individual pretended to not have spoken to or made an appointment with me yesterday, implying the situation was my fault. I would not have completed a 200 mile round trip without an appointment. My mistake was thinking this was a legitimate business.

January 17, 2026
Unprompted review

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