First Bus Reviews 3,138

Absolutely rubbish. If I had any reasonably priced alternatives, I wouldn't use them. When you complain, it's just excuses and no resolutions. Avoid if possible.

Can you “AT LEAST”just update in your website that there are “NO” number 7 buses between city centre and designer outlet at the moment??????
Ridiculous

First Bus charged my daughter multiple times despite her having a Weekly Saver. Submitted refund requests within 90 days via the portal — only one trip refunded (£2.80), other overcharges (~£35) ignored. Portal doesn’t acknowledge submissions, app took card payments instead of recognising Weekly Saver. Extremely stressful, poor customer service.

Number 1 bus 13.08 thinks it ok to block road at st enochs square them start giving rude signs you are on dashcam arrogant prat

I payed with my bank card and it took £7.70 instead of £1.75. That's over 4 times my ticket price

Another late start to work because of the very expensive very unreliable first bus ... as it's a busy day at work I'll have to take a taxi

The first bus are scanmer company worst bus service in the world i am tourist in uk but they charges uncessry

i was waiting for this bus and i put my hand out , 20 seconds before arrival and i did not get picked up i got left , therefore i missed my hangout with my friends i am extremely fuming with this disgusting behaviour as i was freezing cold. I will never be using the first bus service again.

So you where forced to give the drivers an extra pound an hour so you cut a load of services from every 20 mns to every hour to recoup your losses probably the worst run bus company where the ceo's and directors have less brain cells than a packet of biscuits

How on God's green earth is this company still running? Absolute scam. Brought a week pass around FAREHAM and was told that getting to work in FAREHAM was not working for my FAREHAM ticket because "it isn't in the boundaries" Oh, I'm sorry? Are we not in Fareham??? How are passengers supposed to actually know this, when the ticket itself says you can go around Fareham, to then be told - oh no, your Fareham ticket is not working in Fareham. So sorry. Let us scam you with another ticket that probably won't work either.

B5 at at 8.35 from Basildon Station.

I complained about this a 3 months ago and for a couple of months issue was resolved. Bus from Basildon Station is to depart at 8.35 daily. You have a contract with Fiserv to drop off their staff to the office at Janus House Endevour Drive. The bus arrives way before at 8.35 but the replacement drivers dont turn up until 8.40 to 8.45. What is wrong with your company and managemnet. Why do keep having to be told!

updare 16th Jan
Bus here on time but no driver.
Until the management of the company is here there will be no improvement

Update 20th January

Get even better
Todays bus departure at 8.42
No Apology
Did you enjoy your coffee whilst keeping us waiting!

Update 20th Jan

Waited until 8.46. Bus here but no driver. We all jumped kn the x10 instead. B5 service falling apart.

I have used firstbus for about 20yrs. There service got worse and so have the attitude if lots of there drivers.useb1 1amost days.many missed buses.drivers used to be nice on the whole. Still have some but to many are checky.i no hard job but some of them should not be near the public.

I just went up to a bus, and thr guy driving shut the doors and drove away, I chased it down the road till thr next stop and he didn't let me on. Absolute dog shit

I had to use Firstbus to & from work as I was unable to drive in the icy road conditions. Both buses were on time. Each journey took approximately ten minutes. The very downside to this was the disgusting fare. I was charged £5.60, using the 'tap on - tap off method, both ways, just to travel twenty minutes. I feel £11.20 is a complete disgrace. I would use that over three to four days in my car. While it is handy to have access to bus services, I feel Firstbus need to look at their prices - especially on very short journeys. The greater Glasgow area is one of the most expensive areas to travel in. People should not have to spend a good bit of their earned pay on extortionate bus fares.

The No 90 , 14.58 was due at Byres road next to Waitrose, but shot passed the stop ignoring those waiting. I was undeterrred and ran to the next bus stop, botanic gardens. The number 8 had just arrived so again the driver of the 90 just ran right passed! The driver seemed to be racing the number 8. This is a poor service as there is only one bus that passes high Ruchill.
I would like this looked at as it always occurs at 14.58!

For the first bus bus 3 & 4 are absolutely horrible they don’t come on time especially around 5/6pm because sometimes that’s when i finish college and when i arrived cribbs causeway expecting a bus to take me home they be just coming and go back saying not in service, like 3 buses in a row which makes me goes home late and disappointed.

Took several incorrect charges on my card for bus trips, made it intentionally extremely difficult to claim it back. When I finally did get refunds, no real explanation of what was happening. Very untrustworthy company.

Buses don’t turn up and now buses have been cut from the timetable. People rely on these buses on our route, they are full at peak times so no reason to cut them. The buses frequently break down. Profits are clearly not spent on new buses/improving anything, yet passes are not cheap. I politely asked them why they’d cut the service and they deleted my comment. I completely understand all the other comments I’ve just read from other angry customers. The councils push people to use public transport to be green. What a joke!

Disappointed with the removal of all Flexi tickets (before it was just the five day Flexi but now the three Flexi is also gone). Every other option is more expensive. First Bus put profit before the customer but perhaps I shouldn't be surprised, isn't that the goal of most private companies? I wish our bus services were under public control.

Very bad and unreliable service in York they either depart early or arrive late but never on time making you wait in the rain and cold better book a cab instead saves you the inconvenience 👎