First Stop UK Reviews 

16
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Art Supply Store
  2. Pen Store
  3. Scrapbooking Store

Information provided by various external sources

Free Delivery on orders over £30. First Stop Stationers are a UK based online stationers supplying a range of quality pens, arts and crafts supplies, arts and craft materials.


Contact info

4.0

Great

TrustScore 4 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(16)

3 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Email spam

They have partnered with “Feefo” to get feedback on their website. They pester you and don’t have an option to unsubscribe. I do not want you to email me about anything other than my order. Do not beg me for reviews.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

I have used this company numerous times…

I have used this company numerous times and feel guilty that I have never posted a review.
The service is exceptional and has been on every occasion I have ordered prices are great and postage quick.
Had on one occasion had to ring about versa fine clair inks that everyone on my crafting pages had pre ordered from well known crafting shops but waited weeks for, they were really friendly helpful said when they were due in and true to there word came pronto straight after the said date.
think I have just come to expect this service from them so got a little complacent and thought time to give credit where credit due

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I was let down at the last minute by a well known online print company regarding booklets I needed printing and binding for a training course I was delivering; despite plenty of lead-in time and telling them it was an important business deadline. The day before my training course, First Stop Stationers were able to print and bind the booklets I needed ready for pickup in about 2hrs which included several phonecalls to discuss details and to provide a quote. The customer service was exceptional, the quality of the booklets was amazing, and the price was competitive. Highly recommended and I would definitely use again for a trusted service. Thank you so much First Stop Stationers for helping me out of a dilemma!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Credit where credit is due

Credit where credit is due. Made an order on line, confirmation received straightaway, then notified 30 minutes later it had been packed and dispatched and would arrive within 48 hours. Well it arrived this morning well within the 48 hours. Lovely to deal with a company that communicates and does exactly as stated. Thank you. Would definitely recommend this company based on my experience.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff. Nothing is too much trouble. I’ve used this shop a number of times and today I had some photos copied and printed in a very efficient manner at a reasonable price. Great selection of cards and stationery too.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect in every way

I ordered 17 items. Ink pads, refills, varnish etc. Quite a fiddly order really, but all arrived correct, well packaged and about 48 hours after ordering. And the price was amazing with free carriage too. I will certainly be using this company again. Brilliant all round. A*****

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

I messed up my order

I messed up my order, accidentally ordering 8 of one item. I emailed them and explained what I wanted, but I made an error again with a colour, they rang me to check what I actually wanted and shipped what I wanted.
Definitely 5 stars, but I suspect that they'd only give me one star!

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Thumbs Up

Prices were great to gave them a try.
Ordered a spare nib but this was out of stock.
Was promptly phoned up and offered an alternative.
When this was not right for me was immediately refunded for that element of my order.
My items were dispatched the day after I ordered, despite the change to the order, and arrived in 2 days.

February 8, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered lots of items on Wednesday…

I ordered lots of items on Wednesday last week. I urgently needed them to finish items for Christmas fairs the following weekend and the upcoming on. I paid for 24 hour tacked delivery. The customer services seemed nice offering a refund on postage, which I’ve not yet had, blaming strikes on the delay. I’ve had no tracking or dispatch info so I assume it hasn’t even left their depot yet. The problem I have is replying to an email address, seems to be picked up by a different person every time, who can’t be bothered to read the email trail, again blaming Royal Mail and suddenly offering a refund if I don’t require the items - which I’ve clearly stated I do. I’m very confused, have no items, no idea when they’ll arrive and no refund for anything. They offer good value so I would have used them a lot. But they seem to have no idea what they’re doing and have no really affected my business. I would not recommend using them.

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

Great range of Filofax inserts at reasonable prices and fair postage costs too. I signed up for email alerts on an out of stock item and it was available again within a couple of weeks. As I was ordering Filofax inserts for both the A5 Clipbook and the A5 refillable notebook, I was really impressed to get a quick phone call checking I had ordered the right refills before they sent my order. (Who says online shopping has to be impersonal?!) It's my second time shopping from here and I would highly recommend them for stationery supplies. Excellent customer service, packaging and fast dispatch and arrival. Faultless :-)

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Top class service.

I ordered some items from this company as their prices were the cheapest I had found for the goods I wanted. I telephoned them a couple of times, enquiring about their stock. It was very easy to talk to someone, I got through straightaway. I was also given advice on using the products (for papercraft). My order was very well packaged and came very quickly. It was my first order, I would certainly have no hesitation in recommending them and ordering from them again. A top class service all round.

April 7, 2022
Unprompted review
Rated 1 out of 5 stars

Item never arrived and no contact from FSS

Ordered an item from these people. Several months later I realised the item hadn't arrived. I rang them and they said to email them with the details which I did. Never heard anything back from them. Wont be spending my hard-earned with this company again

October 12, 2020
Unprompted review
Rated 5 out of 5 stars

Found quite by chance while searching…

Found quite by chance while searching for some art equipment, placed an order for some art paints, next day I was contacted be one of the staff to confirm and my order arrived as promised 48hrs later.
I don't generally review companies as I think sometimes they can be misleading, but when someone makes an impression I think it only right to say thank you, very pleased with the services, I will definitely use again

May 19, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look