First Tech - Cornell Road Reviews 187

Hashim Hunaidi, at First Tech, has been helping me with my accounts for the last 6 months. I dropped him an email today, late Friday before a long weekend, expecting to hear back next week. I received a phone call minutes later, we chatted, discussed a current time-sensitive question, worked out a plan to resolve the matter, and scheduled a future meeting to close it out. Excellent personal financial service!

Benny was very informative and very helpful. He helped me manage my accounts, and would respond quickly with an answer to my texts. He would solve any problem quickly or would pass it to someone who could help. Of course he would follow up to make sure that the problem was resolved.

He was friendly as well as professional and helped us complete the business we needed to take care of in a timely manor.

Hashim Hunaidi was very helpful and answered all our questions. Made it easy to add our trust as a beneficiary to our accounts

The staff was very helpful and informative. Quick to respond and I appreciated the advise and kindness shown by the entire team. The trainee was able to translate in Spanish very well and made me feel at home. Would definitely come back.

The representative sounded very knowledgeable and helped me understand online banking and the transferring of funds. Thank You!

Divya Bhadrapur was great. Very helpful and answered all my questions. Give her a 1 million dollar raise 🙌

My father & I recently were assisted by Divya Bhadrapur at the 1st Tech Cornell branch. Divya was very thorough & kind, providing excellent customer service & competent advice. Thanks

No hassle, efficient application process with minimal questions. After not doing a loan with First Tech for quite some time, I was very impressed.

I wanted to say a great thank you to everyone at 1st Tech that has been working with me since our computer was hacked. They have been amazing. Alex, Mike and others helped me navigate the problem and even though the situation is not completed I have an appointment Monday for them to reset everything for me. Great Job! Glenda

I have had a wonderful experience all the way around with everything I’ve ever had to do with my banking! A special thank you to Velle who works at the Cornell Branch! She is always so sweet and seems happy to help me! I’ve never felt so cared about with a bank/ credit union and I really put my TRUST in her and the whole team there! I am always telling people how much I appreciate the staff and highly recommend this credit union if you want to deal with honest, hard working, amazing people! Thank you First Tech!!!!

I have been a member of the CU since it opened up on the Beaverton Campus. I still have my old membership id card. Most of the processes and policies are very good, however it is very frustrating to try to call a branch office and the only number is the 888 # located out of Oregon. I recently went to the Cornell branch to take care of my required RMD and I think the procedure to do this is very cumbersome. With some adjusting perhaps it could be streamlined.

Patrik Barrios at the Hillsboro Tanasbourne branch was outstanding. He was very kind and helpful working with a recent refugee who did not speak English. He very carefully was able to remedy the issues of dealing with unauthorized charges on her account, and made important suggestions and was able to implement measures to secure the account for her. Many kudos to Patrik for his kindness, patience, and careful work. Thank you!

Always Great service! Always available they the App, and everyone is so friendly!

Very unhappy with lack of communication & concerned that I’ve picked the wrong credit union. The person that finally helped resolve accounts was very helpful

Everyone was very kind.
They explained everything to me patiently and answered all my questions.
It was all very human. They showed interest in me.
I’m very grateful.

Less than stellar and steadily declining over the past 30 years.

We just completed a mortgage refi and it was challenging. After uploading all our docs, we were told (erroneously) that we needed to wait 3 months after coming out of Covid-related mortgage deferral. Turned out we only needed to wait until making 3 payments. That error delayed our application a month and cost us significantly as interest rates rose AND we had to re-upload all the required documentation again even though our previously uploaded docs were still available online.

It was frustrating that we had to work with no fewer than 5 people in the Mortgage department to get the mortgage refi completed. My previous refi only required us to work with 2 CU employees.

During the closing process, First Tech double-paid our home insurance and it took Customer Service 3 weeks to get back to me when I inquired online about it.

The survey that we got from FTCU "expired" before I resolved the above insurance payment issue so we weren't allowed to complete it.

I love the fact that FTCU doesn't sell the majority of the mortgages that they process.

I am a HUGE fan of credit unions and tell all my friends to leave their big, national banks behind, but every year it's harder and harder to recommend FTCU.

The student loan department, service and support deserve eleven stars! Every call was received with polite professionalism. Every question was answered with sincere understanding. Communication was beyond reproach. Customer service was exceptional.

I was treated with respect and very cooperative. Went just like clockwork