I made an appointment to solve an issue with my card and Dena solved it quickly giving me further instructions to avoid this to happen again.
Company replied
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Marissa very quickly understood why I was disputing my credit card charge and initiated the dispute after asking me a few questions. She provided me a claim number and helped me understand how to tra... See more
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Awesome. I can't not express how she help this old geezer has no savy for tech stuff. She was courteous very kind and super patient. She also ask if we would like to sign up for online accounts. Unf... See more
Company replied
Both representatives were excellent. Michelle Rice lead me through the refinance process with expertise and ease. She was extremely helpful and so easy to work with. I appreciate her positive attit... See more
Company replied
Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Professional Service Center Alpharetta
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
5555 Windward Parkway, 30004, Alpharetta, PR, United States
- +1 855-855-8805
4.0
Great
26 reviews
Asks customers to review
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Thank you so much for listening to my…
Thank you so much for listening to my concerns. Giving me a detailed message and email with clear instructions and information. It’s so helpful. Great customer service.
July 3, 2025
Unprompted review
Reply from First Tech - Professional Service Center Alpharetta
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Great service And very helpful
Great service And very helpful. Thank you
July 2, 2025
Unprompted review
Reply from First Tech - Professional Service Center Alpharetta
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
IMPROVE THE EFFECTIVENESS AND THE…
IMPROVE THE EFFECTIVENESS AND THE QUALITY
June 22, 2025
Unprompted review
Reply from First Tech - Professional Service Center Alpharetta
Your support means everything to us! Thank you for sharing.
Member Service Associate
Member Service Associate
Ms.Rachael Jones
Gave me Excellent Service , Professional, Respectful, Knowledgeable, and Answered my many questions Regarding my Loan Account was Charged.
Told me what I needed to do to Resolve my Issue. Like Jason did Previously.
Ms. Raquel Jones also Reviewed my Credit Card which is in good standing.
I will contact 3rd Party Agency and Resolve my Personal Loan.
And will Notify First Tech.
Thanks Ms. Raquel Jones for
" Oustanding Service "
Hiram B Ball Jr
HPI Federal LLC
Field Support Representative
May 3, 2025
Unprompted review
Reply from First Tech - Professional Service Center Alpharetta
Thank you for your kind words, Hiram! 💙
Very great customer service and very…
Very great customer service and very easy to deal with overall great company.
June 28, 2024
Unprompted review
Reply from First Tech - Professional Service Center Alpharetta
Hi Anthony, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. We strive to make every interaction easy and enjoyable for our customers. We appreciate your feedback and hope to serve you again soon!
Reply from First Tech - Professional Service Center Alpharetta
Thank you! We’re grateful to have you as a member!
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