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The information on this page is based solely on product reviews written by customers of First Tunnels Ltd via Trustpilot.
Brand: First Tunnels
MPN: GH1220MPN
The polytunnel arrived as expected with all the bits needed. the instrutions were clear and comprehensive
Reply from First Tunnels Ltd
Sounds like everything arrived just as it should! We’re pleased to hear the polytunnel came complete with everything you needed and that the instructions were clear and comprehensive.
We hope you enjoy many productive growing seasons in your new polytunnel. Thanks for taking the time to leave us such a great review!
Perfect fit
Reply from First Tunnels Ltd
Thank you for the fantastic 5-star review! We’re delighted to hear that your 12ft × 20ft Polytunnel was a perfect fit. Your feedback is greatly appreciated.
Good solid build with good options depending on where your site is, growing requirements etc. only minor problem was some of the door frame timbers were bowed but I was able to resolve this in the construction.
Brilliant so far
The polytunnel frame was easy enough to put up and is great quality. Unfortunately it does look like the polytunnel has been updated but the instructions haven't. We had 1 piece of wood split on the door, but not the end of the world. It does take a while to put together and you have to be pretty competent and have the right tools for the job. Overall, Its looking great and should last a while, when Tweedledum and Tweedledee finally get it together. Day 4 of building.
Fantastic service! Excellent quality! Highly recommended! Great experience! Thank you very much!
Excellent quality and really impressed with the books and extras in the free goody bag. All really well thought out.
Very sturdy.
I thought is might be too big but the extra space is great to have.
Not actually put it up yet but hoping to in the next few weeks.
Unable to be specific as still awaioting delivery but from website appears to offer all I was seeking
Once we had put the Polytunnel together (it took about 36 hours altogether) it is very sturdy - already been subjected to 90mph winds, so would reccomed this product. We are experienced in DIY, watched all the videos and followed the instructions but would definitely recommend a fitting service as we did find some aspects were very frustrating.
Really fabulous with great support from the team. I did a self build but I’m a first timer if everything works out right it would of been a doddle I did have help some what but from men who didn’t watch the how to vids and knew it all without the need they said but I wish they had watched them it would of made the job much easier. But that said the tunnel is up I finished it by myself That being said if I ever buy another I know I will have them build it and also where as it took me 3 weeks they would of done it in a few hours and the would of picked the right spot I’m reall thrilled with it I’m thinking of getting a bigger one which I will get them to build xx love it
Well it certainly looks very sturdy and professional, with lots of space. Nervous about the first real storm we have, but very impressed with the overall product!
Excellent service
Excellent piece of kit. Great and easy to understand instructions. The QR code shortcut to helpful videos was a great feature. The reason for not giving the full 5 stars was due to a missing piece. Even though when I spoke to the team they were very polite and helpful, it was a little frustrating to wait 3 days to receive it and for the price I paid, I would have expected next day delivery to rectify the problem.
very good replacement for like-for-like old one
Have not constructed yet (weather and I cannot get our schedules sorted out) but was delivered extremely fast and instructions look cushty. Even came with a free tea bag for reading the instructions with - although, for future reference - I prefer coffee or a nice beer
This is my second polytunnel from First Tunnels. The first (14x21’) was brilliant and so productive year-round that I bought my second. This 12x20’ went up easily and almost all parts were perfect and easy to assembe. Not sure but I think the quality of the timber, especially the battens, seems poorer than 2 years ago but plenty spare so no issue. Now I have a serious problem - my next tunnel is going to be VERY expensive as I’ll have to buy a new house with a bigger garden to accommodate it. Unless I can convince my wife to sacrifice the last bit of remaining lawn!
A really well designed kit. As a first polytunnel build it was pretty daunting, but there are some excellent design element (e.g. all the bolts, clips, and some of the poles are the same gauge/size, and the wonderful tensioning base rail) which meant we could improvise to fix our mistakes (and there were a few - all our fault). I would definitely recommend and buy again. A few little gripes (hence the 4 not 5 star rating), but certainly none of them deal breakers, and if I could score 4.75/5 I would. Some of the timber was not perfectly sized. The door posts were not twice the width of the battens. Luckily we spotted this early on when putting in the revetment, but if we hadn't, the door likely would not have shut and we'd have had a lot more nail stripping to do. The instructions for hinging the door could have been clearer, it took us a few goes to work out that battening the frame to match the door was the solution. The corner stabilizers were so long they fix on the curved portion of the hoop, so create a diagonal about 10 inches into the the tunnel (i.e. away from the vertical wall). This has made it difficult to run the staging all the way to the end hoops. How I hated the self tapping screws - a whole day of shoulder and knee aching work.....though I imagine everyone complains about these. I pre-drilled with a HSS drill bit , then started with one tapping screw. Threw it away about half way through and used a second. This worked, but still really slow. Putting the poly on in a tight space (unlike the lovely flat garden shown the videos) was a little long winded and heart stopping. But retrospectively, the poly was folded in such a way that we might have hauled the roll onto the ridge and unfurled it in situ. This might be a fab design feature, but not mentioned in the instructions. Some of the wood was quite soggy. I dont suppose this matters given its all going to be exposed, but it was a bit disconcerting. Nevertheless, we really enjoyed putting it up, and while it was hard physical work at times, it was never difficult or impossible. And a newbie tip (learnt the hard way). Get the Q clips on the poles from the outset, and I borrow a dumpy level to get everything at the same height.
