First Vehicle Leasing Reviews 766

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, professionalism, and helpfulness, making the entire process stress-free and easy to follow. Many highlight the exceptional customer service and communication, noting that agents are knowledgeable, provide clear information, and keep them updated at every stage, from initial inquiry to delivery. The service is frequently described as efficient and smooth, with many people appreciating the personalized approach and quick responses. However, some customers also noted issues with delivery, experiencing delays beyond the promised timeframe and a lack of clear communication regarding the vehicle's whereabouts. A few other people also felt that the customer service and general management of their lease were unsatisfactory, leading to frustration and the need for constant follow-ups.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Consumers find service to be positive, highlighting the professionalism, efficiency, and helpfulness of the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the smooth and efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, clear, and... See more

Based on these reviews

Rated 5 out of 5 stars

Good range of cars at good prices. Seem well staffed so queries get answered quickly. Decent web-site allowed our staff to pick and choose the vehicle they wanted. Flexible delivery options allowed us... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

This was my first experience in using FVL. I used them because firstly the general overall reviews were positive and the pricing was very competitive. Georgina was a delight to work with - she was alw... See more

Rated 5 out of 5 stars

I'm a first time car leaser and FVL made the process really straightforward for me. Reece Barratt handled my offer and couldn't have been more helpful. The website and online contract arrangement all... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.8

Excellent

TrustScore 5 out of 5

766 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

SCAMMERS !!

SCAMMERS !!! Posting non existent lease deals on their website to obtain potential lease client details.
Screen shots below of lease deals advertised on their website but when you enquire about advertised deals they require your information and then tell you the deal doesn’t exist !
Should be illegal.

April 13, 2026
Unprompted review
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi Sara

I would really like to understand what has gone wrong here but can find no trace of you in our system. Can you please email me at crm@fvl.co.uk to provide more details so I can look into this for you, please?

Thanks

Duncan

Rated 5 out of 5 stars

Very happy customer

I gave been using FVL for a number of years now, first class service and I am delighted with my new car. Chris was very knowledgable and answered all my questions, no problems and great service!

April 11, 2026
Rated 5 out of 5 stars

Speaking to all staff at FVL made it so…

Speaking to all staff at FVL made it so easy and helpful in leasing my new car ..
I have leased off FVL for over 10years and wouldnt consider using any other lease company and i do my research very thorough ..
I have spoke many times to my agent Peter Sherry over the years about cars and found him absolutely brilliant at his job from searching & guiding me to what the perfect fit for me was... nothing was too much for him and is a credit to FVL as a business as all staff are with FVL.
Through the years with the backup service from FVL i have recommended it to many people based on personal experience and if anyone is going to use a lease company they wont find better than FVL.
Frank Storey..a 100% satisfied customer now & for the future

April 3, 2026
Rated 5 out of 5 stars

First time leasing

First time I had been through the vehicle leasing process so wasn't sure what to expect. The whole process was smooth with staff at First Vehicle Leasing being very helpful throughout the process. Many thanks

March 25, 2026
Rated 5 out of 5 stars

Vauxhall Corsa lease

Great from start to finish Ross kept me informed every step of the way communication brilliant had my lease car delivered to house in just over a week great service whereas my wife has went with a different lease company and is still waiting for hers 3 weeks later and having to chase the other company up with very little communication.first vehicle leasing brilliant to deal with

March 12, 2026
Rated 5 out of 5 stars

Effective clear communication made it a breeze!

Communication from my agent Chris was a strength throughout the process of leasing my new vehicle. It was regular enough so that I never felt out of the loop without being overbearing. He was able to answer all questions and ensure that the process was smooth and efficient.

March 5, 2026
Unprompted review

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