First time calling the customer service line I was on hold for 1.5 hours then there was a message stating the department I was on hold for was closed for the day and to try back the next day. The seco... See more
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TALKED TO SALESMAN RASHIDI PRINGLE ON 4-30-26 ABOUT MERCHANT SERVICES AND THE COST OF THE PLAN THAT I WOULD NEED; ONE BEING THAT I COULD USE THE FLEX 4 DEVICE THAT I ALREADY OWNED, ANOTHER BEING ONLIN... See more
We asked in December 2019 to cancel paper statements and not charge us a monthly fee. We have called and checked multiple times over this period. Now, almost 4 years on, the case is not resolved - the... See more
Company replied
POS system is amazing with tools both for reporting and efficiency of service. HOWEVER..... upon requesting to change legal entity of our systems ( mentioned to our sales rep this would need to h... See more
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Company details
Written by the company
Clover is a unified payment and POS solution provider backed by Fiserv. Clover offers everything from pure acquiring through to custom designed hardware to create a frictionless experience for businesses and their customers across all channels, be they mobile wallets to online transactions and phone-based orders. Clover’s open commerce platform is designed to integrate with legacy systems and existing workflow, which is why so many businesses globally have put Clover at the heart of their business.
Contact info
United Kingdom
- www.fiserv.com
2.0
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maria is extraordinary
Maria is extraordinary! Her dedication and extra miles she goes to help is second to none.
March 30, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Zaynab,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Maria.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK.
Highly recommended
Adam Clayton was great & patient with me throughout the whole process. Very helpful & happy with everything. Thank you. Highly recommended
March 24, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Pauline,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK.
Amazing customer service once again…
Amazing customer service once again from Steven Sidney. Any queries we have had have been dealt with immediately. We couldn’t ask for better service!! 100% recommend!
March 25, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Kristina,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Steven.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK.
Janel was great
Janel was great - she was so helpful, polite, pleasant and friendly - and very patient with me!
Thank you, Janel, you are a star!
March 16, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Littlehampton Shopmobility,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Janel.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK.
Matt has been very helpful
Matt has been very helpful, right from initial contact through to answering multiple questions concerning various things!
I feel confident that Matt will sort any problems or issues should they arise quickly and efficiently.
February 20, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Leesa,
We are pleased that Matt provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
First Class service
I could not have asked for a more efficient and streamlined service. Danielle made everything so simple for me.
March 20, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Kathleen,
We are pleased that Danielle provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
Efficient
Efficient, helpful and effective. The best I have ever dealt with
March 17, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Maqsood,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
A friend suggested that I used this…
A friend suggested that I used this company as Adam Clayton, had been so helpful and the service was very good. And I have to say I was not disappointed. The whole process with Adam was flawless, never any problems getting hold of him, the terminal is brilliant, so much better than the old one, and we have made a considerable saving also. Highly recommend!!
January 15, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello R Brooks,
Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Adam,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Service I received was outstanding
March 15, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Deniz,
Thank you for taking the time to write your five-star review.
We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Excellent customer service and set up
Excellent customer service and set up! Machine great and team v helpful
March 14, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello A Devine,
Thank you for taking the time to write your five-star review.
We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Julie was very helpful with getting me…
Julie was very helpful with getting me set up. I love my new card machine, thank you Julie!
March 13, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Megan,
We are pleased that Julie provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK
I would highly recommend this company
I would highly recommend this company. Their attention to detail in explaining their products was excellent and very easy to understand. Service from start to finish is excellent and they provide on going support.
March 13, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Francis,
Thank you for taking the time to write your five-star review.
We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Great customer service
Great customer service, have helped me with any questions instantly with direct calls to sales.
March 11, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Mohin,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
Very professional and responsive
Very professional and responsive. Great customer service. Thank you
February 27, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Annette,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
Good customer service
March 2, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Rizan,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
They are absolutely s*** that customer…
They are absolutely s*** that customer service un helpful there won't give you no right directions I rip off They're not gonna tell you all the hidden fees behind one of the worst I have ever been
November 1, 2022
Unprompted review
Reply from Fiserv in EMEA
Hi Bakhtiyar,
We're really sorry to read your review and learn of the issues that you have experienced.
We take all reviews seriously and want to ensure the best level of service for all of our clients. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to get this resolved for you asap,
The Clover UK Team
Never buy terminal with these company
Never buy terminal with these company. I bought it with them when I start my new business and I would like to change bank details after few months. It tooks 4 months to change details.
Customer service is very crap and never seen in my life like these. They always throw from one to other departments.
Please don't go with them.
March 8, 2023
Unprompted review
Reply from Fiserv in EMEA
Hi Sukeshi,
We're really sorry to read your review and learn of the issues that you have experienced.
We take all reviews seriously and want to ensure the best level of service for all of our clients. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to get this resolved for you asap,
The Clover UK Team
Definitely recommend very fast card…
Definitely recommend very fast card reader and low cost and advisers always available to help with any questions.
Thanks Julie for providing me this card reader.
It made my business very easy to run.
February 28, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Camran,
We are pleased that Julie provided you with excellent service! Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
Highly recommended. Great Services A*
I can not recommend this company enough.
Very helpful and professional.
5 Stars PLUS ALL THE WAY.
February 24, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Mun,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Brilliant service cannot ask for more
February 23, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Sandra,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
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