FIS Reviews 50

This was my first experience with FIS Integrated Payables system, and I must say it's one of the worst customer experiences I have ever encountered in my life.
I was attempting to get set up for ACH deposits as a vendor through one of my customers who uses FIS. They sent me a form to fill out with some ACH deposit requirements. It turns out FIS's requirements had changed since the document I received was made. No notice from FIS. Only a rejection notice saying that I had not fulfilled the requirements. 3 phone calls to the call center later and I find out that they now require a bank statement matching their authorization form to have at least 10 transactions. Called back and finally got someone I could chat with. She told me it would be ok if you submitted multiple bank statements that in total had 10 transactions, so I did that. 2 weeks later, got another rejection letter telling me I didn't' have a bank statement that had 10 transactions. 5 more calls to the call center to escalate this, with no resolution.

I will never work with them again, and tell everyone I work with to avoid them as well. Guess I have to resort to getting paid by checks in 2026...

If I could put negative stars--I would. Have been trying to sign up for over 2 weeks as an ACH recipient as requested by my customer. It's the biggest farce I have ever seen. Can't talk to a live person and their portal stinks. Now I am still not getting paid cuz they can't figure a simple thing out like a bank routing number and have needed me to retransmit 3 times (going on 4). Left a message for a call back 3 times in two weeks and have never received a call. Think I will go back to checks..they work!

If there were a way to give negative stars for this company, I would for FIS. I enrolled for direct deposit from my employer with a checking account and used this for over a year. Then, I wanted to add a different account and switch the deposits to the new account. They denied the new account and cancelled the existing one. It took me 4 phone calls to figure out what had happened, and then they asked me to start over by enrolling the original account. I sent all the documents a month ago, and they have not responded. I have now spoken to 4 different people there, all of whom assured me they escalated this to management, that it will be resolved and someone will call me. I'm still waiting 6 weeks later. Since they are not part of BBB it's not even possible to file a formal complaint there. If anyone knows how to file a complaint that actually might lead to some accountability, I'm all ears.

I would really recommend that this whole FIS pay by phone be closed. OneMainFinacial issued a credit card that is fraudulent. In the USA the business is allegedly loans only but they lnow about the credit card. Brightway credit services uses OneMainFinacial to issue cards that cannot be activated and take the money for activation through FIS. I filed a complaint through my bank but who knows what will happen. Evansville Indiana must know about this fraudulent company and still do nothing to stop the crap. Filing a Federal complaint will not happen because its more for business than for the regular consumer. FIS must be a data broker too because I began receiving alot of odd calls about loans I never applied for. FYI don't use OneMainFinancial or get that Brightway Credit Card! FRAUD!

Worst company and employees I ever came across in my more than 3 decades working with multinationals. No answer, no response, very rude employees, they believe they are the only company in the world. Employees don't show up for meetings, they expect customers to wait for them and leave everything else.

They have not set my direct deposit up an this has been going on since Oct 2024 I have faxed all my info to them 4 times an no one is doing there job.I have tryed to be kind but my patience is running out I just wish they would do there job

Awful- they are our contracted insurance provider and will not fill a 90 day prescription because I only have gotten the 30 days from their backup Walgreens which costs us the same copay for a 30 or a 90. Then Walgreens as our back up 90 day will only fill a 30 day which for both is a violation of our benefits policy. Time to call a lawyer FIS HR is useless as they have not responded to my issue

RUN. Negative stars. They can hide under their multiple companies aka by Worldpay Global and Liberis. Fintech/Credit Card processing at its worst. A massive tu*d of a company AKA Merchant Cash Advance with Worldpay Working Capital Powered by Liberis. OPAQUE biz practices, hidden junk fees, predatory lending aka cash advances via merchant capital lending, security-breaching, Faulty equipment, hidden high cc processing fees, and nonexistent customer service. My salon software Booker.com forced me to use this giant global joke of a company for 9 years only to be flagged by PCI compliance and Risk management. After a client got double charged and was voided in the same batch, they double credited the cardholder, said I owed them the mistaken money 5K and to get it back from my now former client. They froze my business to a screeching halt during Shop Small Sat weekend, that ultimately made me have to close biz bank account, and default the agreement which their own other departments caused on merchant cash advance, which I am now getting sued for. ($10K) SO, always read the fine print on the contracts. And looks like it sucks to work there also- #worldpayglobal #liberis #fisglobal #ccprocessor #merchantcapital #worstfintech #ccfees

I had to register for the FIS Payables portal to get payment from a customer by ACH. Once I got logged in, I could not find any way to update payment information, so I had a long call with support. She told me that when I registered I signed up for check payments (I was never asked for a payment method during the registration process) and that they now have to cancel my registration which will take 7-10 business days. After that they will send me new registration instructions and I'm supposed to call them to make sure I don't accidentally sign up for check payments again. The change from check payments to ACH payments cannot be made within their portal. I don't even know the point of a portal if we can't change payment information.

This whole process has been time consuming and frustrating, and I have to start over again in two weeks after they get around to cancelling my registration.

I am a physician with thirty-nine years in practice and have never had such an unprofessional experience, FIS global has double charged thousands of dollars from our business accounts and it has been almost 2 years and we still have not received any reimbursement although we have been promised a full reimbursement on three separate occasions within forty-eight hours,(2/21/24) customer service is hired out through workers at home and consistently lose the information, we are on our third escalated case number by this company that was referred by Fifth Third Bank and we have had to close multiple accounts because of incompetent management

The most useless company ever. My shopify integration has stopped working and I am unable to take payments. FIS Global had 1 month to fix this issue. Please note: if you want anything done, you will need to chase this company dozens of times, your tickets will get lost, nobody will get back to you. Do not waste your time and find someone else.

After submitting my documents Daniel confirmed that they cant accept my account. Suddenly I got an email from American Express Where I saw my merchant account was created. And Worldpay charging me without any reason. Then I talked to them They Said my account was created. I can take payment from my client.
Talking with Daniel, he told me that My account is closed. He took my stripe statements.

Again I talked to worldpay. They said only you can close your account.
So I'm starting to take payment. But they didn't give me the payout.
After talking to their support and Risk department they confirm that My account is Good, I don't need to worry. I can continue to take payment. I will receive the payout soon.
But suddenly they told me to contact with daniel. They are going to hold my money for 180 days.

Is this some kind of joke?

They are scamming people.

We accidentally signed up to receive payments via FIS global. It was a mistake. You cannot get a check payment anymore.
you are forced to receive payments as if the customer is making a payment using a credit card. You end up losing 4-5% of the payment fees. Also, in our case, we had signed up with Square to receive credit card payments.
In a nutshell, it took 5-6 weeks to get our payment, and we paid 4-5% in fees. My only advise is:- FIS payments does not have any value-add (in our case). It caused a lot of grief. If you are a small business, always accept direct payments from your customers.

I called them 3 days ago because I had a question about the fees for transactions in different currencies.

The guy on the phone sounded completely wasted or on drugs! After asking my question TWICE, he asked me my email address without answering my question. Even if it is unpolite from him, I spelled my email address, and he tried to understand it for more than 1 minute. I had to spell the letters, even if my email address is composed of 2 SIMPLE english words. Since he didn't understand my email address (and this is already crazy), he said me to send him an email myself. So I started to get very annoyed and asked him if he couldn't just answer my easy question. He responded "what is your question again?". After this I ended the call.

I'll never create an account at FisGlobal. Imagine having a real issue and have to deal with this support. I really unrecommand

Closed my account with 1300 dollars in it without letting me know. It's going on 2 months of fighting with them to get my money back. Every time its a new representative telling me a different thing to send them to get my money. Terrible company.

Most confusing aggravating website on the internet. I spent and entire YEAR trying to set up an account to receive payments from a condo I own in a ski resort. It has been hell on earth working with this company l

Why is this company showing up in my phone history? They're so secretive they were probably there illegally. They ,at the very least, act like scammers. I don' t want to see these weasels anywhere on my phone again. Morons!

Unfortunately, I just automatically went with FIS Global as my merchant provider because MidFlorida works with them and simply gave me their reps phone number. I always check reviews before acting except for this one time. And I’m paying for it. I’m taking the time to write a review for FIS Global, Swipe Simple, iQ Now, or whatever name they are trying to con you with to maybe save just one person from going thru hell to simply take credit cards in your small business. I have set up many merchant accounts over the years for a few different businesses but never had an experience like FIS Global. Initially their rep is very nice and professional and gets you set up quickly. Go figure. (Before you change your mind) Then it’s all uphill after that. After you’re “Provisionally Approved”. They act as if you’re the one purchasing something. You would have thought I was asking them for a loan. I can understand the multiple doc signs, copy of EIN, Business Card, Driver’s License, Application, etc but then they not only needed 3 mounts prior merchant bank statements but they also, for some reason, needed 3 statements from my regular business checking. Why this is their business I never got a straight answer for. After multiple emails and then paying over $400 for 3 card swipers, I then was forced to take a long test on subjects that I never heard of. To become PCI DSS Compliant. Whatever that is. Some SAQ questionnaire. Now I have to do this yearly! Never once did I have to do this with any other merchant company. These requests were now coming from their “Merchant Training Department” on behalf of Fifth Third Bank. Not sure where they came from. So finally, things are moving and we’re swiping credit cards. Then I have a customer pay their monthly statement off by credit card. A mere $1800.00. You would have thought it was $10,000.00 from some offshore shady account. This is when Twinique (who can’t spell my simple first name correctly) from their fraud department comes in. First, they need my current merchant statements. I ask why? “Because”. It’s not like they don’t already have all my transactions. I ask “if you fear fraud then why not just contact the credit card owner and verify the transaction?” “We don’t call customers”. Ok, I send them. But of course, my statements weren’t good enough. They then needed a copy of my customers statement and a copy of every single invoice on the statement. Not good enough. Now they want 3 months statements from my previous merchant account. Again! This is no lie and no exaggeration. It’s all documented. SO! In the meantime, as they are waiting (1 week) for my statements, I am locked out of my account and all my funds are locked. I have no access to any of my funds ever since that one $1800.00 transaction weeks ago. So, like a dummy, now is the time that I look at FIS Global reviews. They have 1 star on Trust Pilot. People having the same story as me. What a coincidence! Apparently, they like to hold other people’s money. Imagine the interest on those funds with a company this big. They are crooked. Even their employees on Glass Door and indeed say they are crooked. Just look for yourself. Fellow Small Business owner…if you need a new merchant account to accept credit cards, trust me and take the time to review this company. Go somewhere simple. Good luck.

They don’t deserve not even a star. They didn’t transfer my money. I am waiting for a month for them to do that. I have changed 3 terminals in a month coz they just freeze. The procedure to complain is very difficult. I had 20 calls with them, different departments and none of them were able to tell me what’s going on…I’ve started to think it’s a big scam ..

Bait and switch thieves. We were completely transparent about our business. After a month of processing they put almost almost $100K on hold. We stopped usingthem and they are stil holding $40K.