While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Pretty much like all the other one star reviews; ordered on their website, no tracking or shipping update, contacted twice after 3 weeks - without reply, resolution and refunded by PayPal. Don’t bother
Had a great experience with this tackle shop online,Tony rang me about a order of clothing
Being £50 pound cheaper if l buy as a pair rather than as singles,and refunded the difference 👌🏻.Also on my 1st order,ordered on Tuesday arrived next day fantastic service
Well done to you and your team 👍🏻.
SHOWING IN STOCK WHEN THERE NOT
Very disappointed no where had the item in stock I needed luckily I find fishfriend shown them in stock so I ordered paid
£6.50 for postage for 2 small items 4 days later I'm told they don't have them in stock
But they will be in a week if I would of knew I would have waited for my local angling direct to receive them from preston.
WHY SHOW ITEMS IN STOCK WHEN THERE NOT
I have two orders from fishfriend.co.uk/. Ordered Over a week ago and the order still shows pending, money has already been withdrawn from my account. I have tried to contact customer support twice but no response from them.
This is very disappointing I can’t recommend this company to anyone
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
