Maidenhead Aquatics  Reviews 478

I was lucky enough to find a store that stocked what I wanted - but - more importantly, a Maidenhead Aquatics that could sell over the phone. Littlehampton branch manager Dave was extremely accommodating and sorted out my enquiry personally. Excellent service - thank you.

First time visiting the Cwmbran store, staff were inviting, knowledgeable and incredibly helpful but not pushy. Service with a smile, you can tell they love their job! Fish all looked healthy, tanks well maintained. Slightly higher priced than st melons store but not as expensive as Wenvoe store so mid range id say. Noticed when I got home that I was accidentally overcharged. Phoned the store and the staff were very apologetic, they offered a refund but as I wasn’t sure when I could get back up there to collect it they’ve offered to hand deliver it to my home. Outstanding service. Will definitely be back!

Stockton store - Scott & Andrea the staff are so friendly, helpful and knowledgeable. Definitely worth a visit.

Fantastic shop, with a great choice.

Staff are very knowledgeable and spend time going through any questions you might have (no matter how silly you might think they are).

Massive thanks to Gary who's helped with the set up of our new tank, explained what plants would be great for it and has gave us detailed information about the types of fish that would be good for our first set up.

We've a very happy tanks ATM and that's thanks to Gary's information and guidance.

Thank again you lot.
Emma & Kate

Just got home from the Bristol branch. WOW!! What a shop, couldn't fault anything. Huge shop, huge selection, fabulous knowledgeable staff. We were served by a lovely girl called Lucy who went above and beyond for us. We'll definitely be using them again.

We had a fantastic experience at Maidenhead Aquatics today 🤩 A huge thank you to Isaac, the store manager, and the rest of the team for their incredible service 😇 They were so polite and patient, providing us with a wealth of information (alot of information, actually) on different fish species, choosing the right tank, and essential aftercare. We felt completely supported and never rushed. We can't wait to return in a week's time and officially start our home aquarium journey thanks to their expert advice.
See you soon

Fishkeeper scotland,Aberdeen
Pretty shitty when alot of the fish are ill or neglected(marine section)
Especially the tangs,hippo tangs.
Should be quarantined ,not allowed to mingle with others.this isn't a one off .

My new aquarium was delivered on Sunday by Lewis and one other from the Basingstoke shop. This was above and beyond - Lewis wasn’t even working but living locally, chose to get the delivery made. This is excellent customer service - really appreciate it.

What a fantastic place! Visited the sheffield store to pick a full tropical set up. Chose a large cube with an oak cabinet and its exactly what I was looking for, its excellent quality. Rich was great in helping me pick upgraded options which would work with my tank and was extremely knowledgeable in advising me on the set up and maintenance of everything I chose. From substrate and suitable plants to maintaining the new filter and using my current filter sponge to boost the new. In fact all the staff there were knowledgeable, approachable and friendly. There's a great range of items to choose from too. Very happy with my buy and experience and cant wait to go back in a few weeks to choose a few new fish for my lovely new tank.

Great place massive range of fish , friendly and helpful staff and always lovely and clean . Been afew times and always been greeted with a smile

Bought fish at Cherry Lane Garden Centre. Kidderminster branch, seemed okay, so went back a couple of days later only to be told these fish had ulcers and should not have been sole. The young 'manager' then sold 3 other fish, 1 died overnight so went back, told had to bring a water sample. I said not told at point of purchase, nor were there any signs of policy, said as we had been sold ulcerated fish maybe that is why, he had no answer. He was rude with no customer service skills, he had no asked at point of sale what type of tank I had which he should when selling livestock. Now just waiting for all my fish to die in my established tank of 13 years, with some original fish of more than 10 years still in there.

Imperial park branch. Superb service! Was an actual pleasure to shop there. A young lady, helped us choose a fish tank and everything else we needed. She was super knowledgeable and a little ray of sunshine, very rare to find this kind of service anywhere. A credit to the company.

The staff at the Dobies store in Peterborough are all fantastic. They never make you feel daft for not knowing something, and take so much time to help and advise.
We inherited a very poorly-looked after fish tank, and thanks to the wonderful people at Maidenhead Aquatics, it's now thriving.

Been using maidenhead aquatics Keynsham/ now Bishopsworth for over 30 years always ask size of tank what fish etc, which is fair enough but after 30+years you would have thought the customer knew a bit about fish keeping but is seems experience means nothing, it has put me off using Bushopsworth again disappointed 😞.

Maidenhead Aquatics store - Thornton / Blackpool

Visited this afternoon and I cannot praise the two lads in the store enough! These two are a credit to the Maidenhead team. Their fish and plant knowledge is exceptional as was their outstanding customer service.

Bought a “brand new” barrel from this shop, we checked the lid and it was on tight. By the time I had got home the barrel had nearly half emptied over the boot of my car, when I rang the store the poor staff were left to deal with it after they called their management. I then emailed above the shop and the shop accepted liability and then back tracked and called me a liar in no uncertain words. Once I sent a letter before claim for small claims court for the damage of salt water on my boot and what was in my boot, they agreed again to replace the damaged items and then proceeded to ignore me, but did tell me over the phone they wished I sorted it directly with them and I can only assume this is so they could go undetected in their nonsense by higher up. The worst customer service from the store manager and area manager I have ever encountered in my life.

Been into the store multiple times had an amazing experience every time I’ve been in, as soon as you walk in the staff are super friendly and very helpful and you feel welcomed in, especially Rob who has been helpful with every situation I’ve had whether that’s pond or fish tank enquiries, he has a wealth of knowledge which is incredibly helpful and he is very understanding, overall an amazing store would highly recommend to anyone, will definitely be returning, a big thank you Rob. 🐟🐠👊🏼

I rarely leave reviews yet I have to give a big shout out to Scott at Maidenhead Aquatics Cardiff, he made the whole experience, both over the phone and in store an absolute pleasure. Credit where its due!

Couldn’t even send out a gift card after 2 weeks. Kept trying to blame the postal service after not realising that another person from the company had told me that the lady who deals with the gift cards was off sick. Passing the buck. A sure sign of a terrible company.

All I can hear is swearing. They can't be bothered , sold my partner and obviously sick fish , they don't care , we do , absolutely awful , I hope the other branches aren't the same , they don't deserve a job, now got 30 quid voucher which I can only use there? So can buy more sick fish ? Money not important, welfare of fish more important