Maidenhead Aquatics  Reviews 

I’ve visited the Chesterfield store today and I was really pleased, the staff was friendly and obliging and advised me what to buy I’m so happy with my purchase will recommend this store if anyone asks me about it

Hugely overpriced. Dead fish in tanks. Staff rude and only care about what time they knock off at!

needed help to replace feed pipe to my pond pump-
staff quickly cut a new length of pipe, and attached it to the cones at either end so I could fix it in place immediately and restart the pump. for £5.99. At Aylesbury /Wendover store on old Wyevale site now Dobbies but about to change to Blue Diamond Garden Centres.

The lads at the chesterfield store are always helpful and have a lovely selection of stock in.

I visited the Wigan store and was served by Jade. She is so lovely and helpful. It’s a pleasure going into the store. She always makes sure we get the correct mix of male and females. Jade is always happy to help and pass on helpful tips

Daniel with ginger hair in the Barlborough ( chesterfield ) store was very knowledgable, polite and friendly making me feel welcome always makes me feel welcome as well as the other staff always shows me new stock when they come in ect Thankyou

Bought 4 Mollies,cost me £15,had water tested at purchase,all okay.Within 4 days 2 had died.When I took them back to store,I was told they only gave a 48 hour guarantee ! If the water was fine,it must have been the fish,won’t be going there again !! 😡👎🏿

Very disappointed with fish from here.
Brought 6 tetras and within 48 hours 3 were dead. Took them back and had them replaced these are now dead less than a week later.
Brought 3 gouramis at same time and also 2 of these are dead and 3rd dying.

All other fish I had before are fine and water is testing as good.

Asked for refund and in the end they reluctantly gave a credit note to spend on more fish.
Why would I want to buy more fish from this company after my son spent £40 and only has 2 fish left.

Would have been nice to have a cash refund given my young son had saved his pocket money for these fish and was so excited now he dreads getting up in a morning to see dead fish.

Jonathan and Scott are so helpful and knowledgeable. It is such a friendly shop and will help you no matter what the issue. Jonathan even put my new filter together for me before I left the shop. I cannot recommend them enough, they really know their stuff.

A Fantastic Experience at Maidenhead Aquatics Thornbury!

I’ve wanted a fish tank for years, fueled by my passion for aquascaping and love for fish. When my wife finally gave me the green light, we headed to Maidenhead Aquatics in Thornbury—and it turned out to be the best decision ever!

From the moment we walked in, the experience was fantastic. I appreciated being able to explore the shop at my own pace without feeling pressured by staff, which let me really take in the variety of tanks and setups available. My wife and I narrowed our choices down to three tanks based on online recommendations, and that’s when we approached a staff member named John for advice.

John was incredibly knowledgeable—though he seemed a little shy at first, he quickly warmed up and expertly guided us through the pros and cons of each option. He answered every one of our many questions with patience and enthusiasm, helping us choose the Scaper 90L as the perfect tank for our needs.

What really impressed me was John’s dedication. The tank we wanted wasn’t in stock, but he went above and beyond by checking a delivery note, finding one that hadn’t been booked in yet, and ensuring it was sorted so we could take it home that day. On top of that, he helped us navigate the click-and-collect process to pick up the matching cabinet from the Cadbury branch the next day. Thanks to his help, I had the tank set up and cycling by Saturday night—exactly as I’d hoped!

Since then, I’ve been back to the store weekly while my tank is cycling. Each visit has been a joy, thanks to the friendly and knowledgeable team. John, Shannon, and the store manager (whose name escapes me) have all been incredibly helpful. Whether it’s testing my water, helping me choose hardscape and plants, or simply sharing advice, they’ve made me feel like Maidenhead Aquatics Thornbury is my store.

Now, I’m counting down the days until my tank is fully cycled so my wife, little boy, and I can pick out our fish and truly bring our aquarium to life.

Thank you, John and the team, for making this such an amazing experience! You’ve gained a loyal customer in me.

In my local Gosport branch a particular staff member, Matthew went out of his way to help me today and it made my day, I then said I wanted to leave a review regarding his help today and he humbly just said, I do from the heart not to get something in return, which made the whole experience even better, what an employee, a true diamond, don't get many of them these days.

Best aquarium reatalor in the UK.

Extremely kind & knowledgable members of staff.

Good health for fish.

Affordable prices.

Good customer service.

Clean & tidy shop floors.

Went to my local Maidenhead aquatics (I go every week and buy plants, fish etc)

I needed a new filter for my isolation tank and always noticed the price guarantee banner in store. asked the chap in the store if it included filters and he looked at me like a bit of crap on his shoe and sulkily said "depends on where its from and we add delivery charge" anyway showed him the filter £10 cheaper from a wel known online retailer.

He then said "nah that retailer ain't on my list" confused why the well known retailer wasn't on their list I mentioned that they are a massive aquatic company. he huffed and puffed them remarked that he actually found them.

He mentioned straight away that although the item was eligible for free delivery they have to add the delivery charge anyway to the price match.

He then argued that the item was out of stock although it showed clearly 2 in stock.

At this time a que was forming and the embarrassment was something I've never experienced. this chap was gearing up for a full blown argument about a £10 saving on price matching a filter, the sulky and bad attitude from this guy just made the entire price match ordeal embarrassing, argumentive and uncomfortable. they really didnt want to price match and tried everything to argue with me.

In the end after he had interrogated my phone with his dirty hands I just brought the fish and plants and told him to keep the filter. he then sarcastically said well its a different filter anyway which it wasn't

I ended up buying the same one from pets at home store after I left for £18 cheaper anyway as the had a offer on.

I'm glad this happened anyway as i am in the process of adding a marine setup to my hobby and had planned on using Maidenhead aquatic's to purchase a new set up etc, I will now go elsewhere.

its been a blast spending silly amounts of money with you Maidenhead, you've lost a consistent customer that spends and will be spending a decent amount of money in the future over your staff having a huge chip on their shoulder and not honouring your advertised price match promise and or making it embarrassing and difficult to engage with.

Steer clear from these amateurs!! Every time I’ve visited one of the shops always find dead fish or diseased ones, marine fish are cramped into tiny tanks ( no surprise they lose so many) staff have little to no real experience and have no interested in being there.
Save your money and avoid disappointment

I am writing this review on the Newham Court Shopping Centre Maidenhead Aquatics.
I came here to personally acknowledge the absolutely fantastic service I received from your colleague Freya in your store over the weekend.

I have never met such a passionate, knowledgeable customer sales advisor ever! Freya was so helpful and patient, she made my experience in your store 10/10. I really hope that she is personally recognised by the store manager for her superb customer service. She is truly a credit to your store.

I visited this shop today inside dobbis garden centre in Stockton and was very impressed with the customer service was spot on couldn't of been happier they were so friendly and very helpful

Woodbridge is my local shop and can’t fault them one bit.
They are all so knowledgeable, helpful and friendly.
Nothing is too much trouble and will go out of their way to help or advise you in anyway.
Keep up the good work woodbridge.

Update: as advised we contacted the relevant store and were told to return the snails as there had been an issue with that batch of Nerite Snails. They would refund us the cost. On returning them with the receipt, we were told we could only have a credit note as this was the policy for livestock returns. This means that if you return unhealthy or dead livestock which you shouldn’t have been sold in the first place, the company will still keep your money.

Came into get a new pump but was advised how to fix it instead. Great that they provide excellent customer service and they are not just after your money. Fantastic customer service from Kay and Jon.