Great company .Had our windows fitted by them.Everything was straightforward and simple everything explained. Andy Poston fabulous customer services really helpful and friendly nothing is too much tro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From start to finish the customer service has been fantastic, Andy P in particular has been very attentive and helpful throughout. The installation was quick and the windows look brilliant, there is... See more
Company replied
After a few minor hiccups at the start of the work everything went very smoothly and the window fitters done a fantastic job. I can honestly say I'm very happy with the quality installation and finis... See more
Company replied
After a few hiccups at the start of the week, Steve,John &Dan did a great job. Tidied and cleared rubbish. Andy P was very attentive with updates as to the issues at the begining of the week. I'm sa... See more
Company replied
Company details
Written by the company
Get your instant quote for double glazing in Dartford, Kent, Essex & London. Double glazed uPVC windows, heritage & Aluminium windows
Contact info
Harlow Enterprise Hub Edinburgh Way, CM20 2NQ, Essex, United Kingdom
- 01279 799818
- hello@fitterwindows.co.uk
- www.fitterwindows.co.uk
4.0
Great
105 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FABULOUS TEAM
Great company .Had our windows fitted by them.Everything was straightforward and simple everything explained. Andy Poston fabulous customer services really helpful and friendly nothing is too much trouble great asset to the team.Paul Cochrane was great explained all options and went through every detail.
February 5, 2026
Unprompted review
Satisfied with finish
After a few hiccups at the start of the week, Steve,John &Dan did a great job.
Tidied and cleared rubbish.
Andy P was very attentive with updates as to the issues at the begining of the week. I'm satisfied with the overall finish.
March 27, 2026
Unprompted review
Reply from Fitter Windows
Hi Sylvia
Thank you very much for taking the time to leave your review — it’s really appreciated.
We’re pleased to hear that, despite the initial hiccups, everything was resolved and you’re happy with the overall finish. It’s great to know that Steve, John, and Dan delivered a quality installation and left everything clean and tidy, as we always aim to do.
I’ll also make sure your kind words are passed on to Andy — keeping our customers informed and supported throughout the process is something we take very seriously, so it’s great to hear he looked after you.
Thank you again for your patience at the start and for your feedback — it helps us continue to improve and deliver the level of service we pride ourselves on.
If there’s anything further we can help with in the future, please don’t hesitate to get in touch.
Great experience and happy so far!
From start to finish the customer service has been fantastic, Andy P in particular has been very attentive and helpful throughout.
The installation was quick and the windows look brilliant, there is an immediate difference to the amount of outdoor sound being let it in which is great. I've done 4 stars simply because I've only had them for one day, so will up date as time goes on. But so far so good and would recommend!
March 25, 2026
Unprompted review
Reply from Fitter Windows
Hi Hannah
Thank you so much for your kind review — we really appreciate you taking the time to share your experience.
It’s fantastic to hear that you’re already noticing the difference, especially with the reduction in outside noise — that’s one of the key benefits of the specification we install, so it’s great to see that coming through straight away.
We’re also really pleased that the whole journey, from initial contact through to installation, met your expectations. I’ll be sure to pass your comments on to Andy P — he’ll be delighted to hear your feedback.
We completely understand your rating given it’s only been a day, and we’re confident you’ll continue to see the benefits over time, particularly with energy efficiency and overall comfort in your home.
Thanks again for your recommendation — it really does mean a lot to us.
If you need anything at all as you settle in with the new windows, we’re always here to help.
Very smooth experience
Very smooth experience. The company's communication was superb and the windows were fitted 2 days early by the lovely Max and Gerald
The windows are beautiful...thanks
March 24, 2026
Unprompted review
Reply from Fitter Windows
Thank you for such a lovely review Eileen — we really appreciate it.
It’s great to hear everything went smoothly for you and that our communication stood out. We always aim to keep things clear and straightforward from start to finish, so that’s fantastic feedback.
I’ll make sure Max and Gerald see your comments as well — they’ll be pleased to hear they made a positive impression, and getting the installation completed ahead of schedule is always a bonus!
We’re delighted you’re happy with how the windows look — that’s exactly the finish we strive for on every home.
Thanks again for choosing Fitter Windows, and if there’s ever anything you need in the future, we’re always
After a few minor hiccups at the start…
After a few minor hiccups at the start of the work everything went very smoothly and the window fitters done a fantastic job. I can honestly say I'm very happy with the quality installation and finish.
Andy was always available at the office to contact if I had any issues or questions!!!
March 18, 2026
Unprompted review
Reply from Fitter Windows
Thank you for taking the time to share your feedback David — it’s really appreciated.
We’re sorry to hear there were a few minor hiccups at the start, but it’s great to know everything was resolved and that the rest of the installation went smoothly. Most importantly, we’re delighted you’re happy with the quality of the installation and the final finish.
I’ll be sure to pass your comments on to the fitting team — they take a lot of pride in their work, so your feedback will mean a lot to them. And it’s great to hear Andy was on hand to support you throughout — we always aim to be easily accessible whenever our customers need us.
Thank you again for your patience and for choosing Fitter Windows. If there’s anything further we can help with, please don’t hesitate to get in touch.
Great fitters
Great fitters. I was supposed to have our windows and doors replaced on the 14th of Jan for a period totalling three days. Two weeks before they called to ask if we were able to have them fitted a week early as a previous job finished early. I obviously said yes and the two lads that came a fitted them couldn't of been better. The weather was terrible, rain and cold so obviously kept them fueled with hot drinks and snacks. But they finished the job to a high standard and made an instant boost to my kerb appeal. Ill keep these guys in mind if I ever move again and need windows and doors doing again.
January 5, 2026
Unprompted review
Reply from Fitter Windows
Thank you for such a fantastic review Alex — we really appreciate you taking the time to share your experience.
It’s great to hear that bringing the installation forward worked well for you, and even better to know the team made such a positive impression. Working through tough weather conditions is never easy, so your kindness with the hot drinks and snacks definitely wouldn’t have gone unnoticed — thank you for looking after them!
We’re delighted you’re happy with the finish and that the new windows and doors have made such a difference to your home’s kerb appeal — that’s exactly what we aim for on every installation.
It means a lot to hear you’d consider us again in the future, and we’d be more than happy to help if the time ever comes.
Thanks again for choosing Fitter Windows.
Excellent service very happy with the…
Excellent service very happy with the windows . Very helpful staff will buy again .
Great service beautiful window and door.
Thank you
March 12, 2026
Unprompted review
Reply from Fitter Windows
Thank you for your kind words Emerald — we really appreciate it.
We’re delighted to hear you’re so happy with your new windows and door, and that the team looked after you throughout. It’s always great to know the service matched the quality of the product.
Your comment about coming back to us again means a lot — that’s the best compliment we can receive.
Thanks again for choosing Fitter Windows, and if you ever need anything in the future, we’re always here to help.
I strongly advise anyone considering Fitter Homes to look elsewhere.3
I strongly advise anyone considering Fitter Homes to look elsewhere. Despite their convincing sales pitch about superior customer service compared to larger firms, our experience has been a total failure of both product quality and basic legal accountability.
The Installation & Quality Issues Our windows were fitted on 28th July 2025. From the start, there was confusion over whether the dimensions were even correct, but he "adjusted" them to fit.
* Immediate Failures: The master bedroom window had a crack immediately upon installation and had to be replaced.
* Ongoing Issues: Months later, a second egg shape crack appeared in the back bedroom.
* Mould: We are now seeing significant mould growth that never occurred with our previous windows—which were over 40 years old. So much for "A+ rated uPVC."
The most appalling part of this experience is their refusal to honor the Consumer Rights Act 2015. These windows were installed less than a year ago (and the issues reported within six months), yet Fitter Homes is refusing to replace the faulty glass under warranty. They are attempting to shift the blame onto their "supplier’s guarantee" and charge me for the repair.
Despite multiple emails and a formal inspection in January—I have been forced to escalate this. I am now pursuing this matter through a third-party dispute resolution service to get the resolution we are entiltled to.
Don’t be fooled by the friendly sales team. If something goes wrong, they will abandon you and ignore your consumer rights. Avoid at all costs.
July 28, 2025
Unprompted review
Good product & service
The fitter forgot to bring the parts (air vents) at the time of the installation but they quickly fix the issue in the following week. The communication of the office staff is excellent and it gave me a peace of mind.
I am also very happy with the products they installed. They are good quality with very good energy efficiency. The price was surprisingly lower than other companies after using recycling scheme.
November 20, 2025
Unprompted review
Reply from Fitter Windows
Hi Emi,
Thank you so much for taking the time to leave us a review, and for your kind words about our team, communication and product quality. We really appreciate it!
We're glad we were able to resolve the missing air vents quickly for you — while we always aim to get everything perfect first time, it's great to hear our team put things right promptly and kept you updated throughout.
It’s also fantastic to hear that you’re happy with the energy efficiency and overall quality of your new windows, and that the Recycling Scheme helped bring the price down compared to other quotes. We’re proud to offer high-performance A+ rated products at fair, transparent prices.
If you ever need anything in the future, whether it's further improvements or aftercare support, we're always here and happy to help.
Thank you again for choosing Fitter Windows!
Warm regards,
The Fitter Windows Team
Unacceptable experience, still awaiting a door that works and isn't damaged
Installation on 27th August, we quickly discovered deep gouges on the door, as well as several other scuffs on a supposedly new product. We provided comprehensive photographic evidence of all of this.
An inspector was eventually sent out, who clearly agreed to the point that he recommended new doors be provided to us.
On 24th September we were told the new doors were expected by the end of that week, and that the installation team would then contact us regarding a date. It is now 6th October and this has still not happened.
To top it all off, as of today the door has stopped closing properly, and so clearly it was not fitted well enough. I emailed info at fittergroup.co.uk, which is the email address given on their website for complaints, and my email bounced back to me. At this point I wish we could just get a full refund and go with someone else.
August 27, 2025
Unprompted review
Reply from Fitter Windows
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry for the frustration you experienced at the time of your installation — we completely understand how concerning the marks on the door, the delays, and the communication issues must have felt.
Our doors arrive fully wrapped from the manufacturer, and they are only unwrapped on site during installation. This means any imperfections can unfortunately only be identified at that final stage. However, once the issue was noticed, a replacement door was ordered straight away and our team followed the correct process to get this resolved for you.
We also apologise for the delay you experienced between the inspector’s visit and the replacement being fitted. Although situations like this are unavoidable on rare occasions, they should always be resolved promptly — and we’re pleased to confirm that your door has since been fully replaced and the matter resolved.
Thank you for your patience throughout the process, and for giving us the opportunity to put things right. If you ever need anything further from us, our team is always here to help.
Warm regards,
The Fitter Windows Team
Unprofessional
Yes you have send one email about the needs to confirm the appointment exactly on the same day.
I have 1 missed phone call with no information about the cancellation.
No mail or not voicemail or message.
For anyone is easy to miss one phone.
Customers are busy on the same day making sure they reach the appointment on time too.
Negative reviews are to improve customer service standards.
Regards
July 15, 2025
Unprompted review
Reply from Fitter Windows
Dear Marta,
I hope you're well. I'm reaching out regarding the 1-star review you recently left following your appointment with us.
Firstly, I want to sincerely apologise for any frustration or inconvenience caused. We completely understand how important reliability and communication are when booking a service, and we’re genuinely sorry that this situation has left you feeling disappointed.
However, I would like to clarify how our process works. As we advise all customers, we do not attend appointments unless we’ve spoken with you on the day to confirm. This is to ensure your availability and avoid any unnecessary disruption or wasted time on both sides. We also send a reminder email beforehand, which clearly outlines this policy.
On the day of your appointment, we attempted to reach you six times without success. As we didn’t manage to make contact, we followed our standard procedure and did not attend. We feel it’s important to be transparent about this so you can see that we did try everything we could to make the appointment happen.
While we understand your frustration, we respectfully believe that the 1-star review may not reflect the full context of what happened. Reviews like these can be very damaging for any business, especially when the situation was beyond our control.
We kindly ask you to consider revising or removing the review. We truly value your understanding and would still be happy to assist you if you’d like to rebook.
We strive to provide clear and timely communication, and it’s clear in this instance we could have done better in following up after the missed call. Your feedback is a helpful reminder of the importance of providing multiple forms of communication, especially when plans change.
We do take all reviews seriously—positive and negative—as they help us continuously improve our service. If there’s anything we can do to make this right or assist you further, please don’t hesitate to get in touch directly.
Thank you again for your time, and please feel free to reach out if you’d like to discuss anything further.
Thank you for the great job you've done.
I am excited and proud of my new front door and windows and I am planning to get the rest of the house done as well. Of course by Fitter Windows. I think this explains all. :)
July 1, 2025
Unprompted review
Reply from Fitter Windows
Thank you so much for your kind words! We're absolutely thrilled to hear how happy you are with your new front door and windows. It means the world to us that you're proud of the results—and even more so that you're already planning to return for the rest of your home! 😊
We truly appreciate your trust in Fitter Windows and look forward to working with you again soon.
Best regards,
The Fitter Windows Team
Fabulous service
Fabulous service , right from first call to end, our two fitters were brilliant, polite and friendly, happy to comply with our needs, tidy and professional . Would highly recommend. Quality and look of windows and doors fabulous. Only minor hiccup door feature was wrong and a pane of glass broken, these were both sorted fast and without hassle. Really pleased
May 19, 2025
Unprompted review
Reply from Fitter Windows
Thank you so much for your wonderful review! We're delighted to hear that you had a fabulous experience from start to finish. It’s great to know our fitters made such a positive impression—they'll be thrilled to hear your kind words!
We also appreciate your understanding regarding the small hiccups, and we’re glad we could resolve everything quickly and hassle-free. Your recommendation means a lot to us, and we're so pleased you’re happy with the quality and look of your new windows and doors.
Thanks again for choosing Fitter Windows!
Warm regards,
The Fitter Windows Team
Impressed with the outcome. Highly recommended.
Very smooth procedure from placing the order to completing the installation. Sam was very friendly and knowledgeable and the presentation was very informative. The survey was carried out efficiently the next day by Brian and the installation was quick, perfectly done and the fitters were polite, hard working and friendly. They completed the job in a day and cleaned after themselves like nothing had happened. I would recommend them to anyone with pleasure.
May 16, 2025
Unprompted review
Reply from Fitter Windows
Thank you so much for your fantastic review! We’re delighted to hear how smoothly everything went from your initial order right through to installation.
It’s wonderful to hear such positive feedback about Sam and Brian — we’re very proud of our team, and it means a lot to know their knowledge, professionalism and friendliness made a real difference to your experience. We’ll be sure to pass your comments on to them.
We’re also thrilled that the installation was completed efficiently, to a high standard, and left spotless. Our fitting teams work hard to deliver this level of finish, so your recognition really is appreciated.
Thank you for recommending us — it’s one of the biggest compliments we can receive. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Fitter Windows Team
100% satisfied & highly recommend
100% satisfied in their service from end to end. The sales visit was simple efficient and not an ounce of pressure, with a very competitive price. Survey visit was thorough. On installation day the guys turned up on time, were pleasant, efficient, cleaned up after themselves and done a faultless job. I had a new door and window fitted and very pleased.
May 2, 2025
Unprompted review
Reply from Fitter Windows
Thank you so much for your wonderful review! We’re delighted to hear that you were 100% satisfied with every stage of the process — that’s exactly the experience we aim to deliver for every customer.
It’s great to know the sales visit felt simple, efficient and pressure-free, and that our pricing was competitive for you. We’re equally pleased that the survey was carried out thoroughly and that the installation team delivered a faultless finish on the day. Turning up on time, working efficiently and leaving everything clean is something we pride ourselves on, so your feedback means a lot.
We’re thrilled that you’re pleased with your new door and window, and we truly appreciate your recommendation.
If you ever need us again — for aftercare, upgrades or future projects — we’re always here to help.
Warm regards,
The Fitter Windows Team
Absolutely top service
Absolutely top service. We had our windows fitted a few weeks ago; very impressed with the quality and fitters. We are now having a new front door. Our rep, Brahim, came both times and is a lovely man. We highly recommend this company (and Brahim!) 😊
April 30, 2025
Unprompted review
Reply from Fitter Windows
Thank you so much for your lovely review! We’re delighted to hear how impressed you were with the quality of your new windows and the work carried out by our fitting team.
It’s wonderful to know you chose to return to us for your new front door — repeat customers are the biggest compliment we can receive. Brahim will be absolutely thrilled to hear your kind words; he takes great pride in looking after his customers, and your feedback really means a lot.
Thank you again for recommending both Fitter Windows and Brahim. If there’s anything you need as we move forward with your new door, or at any point in the future, we’re always here to help.
Warm regards,
The Fitter Windows Team
Second time we have used this company…
Second time we have used this company now and I have to say I am so grateful for everything. Windows and fitting was great as always. We will see you again at some point for the finally part to of our home and as discussed already we should be using you soon for our daughters home.
April 18, 2025
Unprompted review
Reply from Fitter Windows
Thank you so much for your continued trust in us — it truly means a lot that this is the second time you’ve chosen Fitter Windows for your home improvements.
We’re delighted to hear that you’re happy once again with both the windows and the fitting. Repeat customers are the biggest compliment we can receive, and we’re grateful for your loyalty.
We look forward to helping you with the final stage of your home when the time comes, and it’s wonderful to hear that we’ll also be supporting your daughter with her project soon. Thank you for recommending us to your family — that’s something we never take for granted.
If you ever need anything in the meantime, we’re always here to help.
Warm regards,
The Fitter Windows Team
No1 top of the list
From the very start they llisten to me and then we talked about the job .From that time it went like clockwork the fitters arrived on time did a great job and left everywhere spotless. Top of the list next time
March 27, 2025
Unprompted review
Reply from Fitter Windows
Thank you so much for your kind words! We're thrilled to hear that everything went smoothly from start to finish and that our team made such a positive impression. Listening to our customers and delivering top-notch service is what we strive for, so it's great to know we hit the mark.
We really appreciate you taking the time to share your experience—and we’ll be ready and waiting whenever you need us next!
All the best,
Fitter WIndows
A five star experience.
I have had a fantastic experience with this company. The surveyor was friendly and knew his job inside out. The fitters spent over nine hours in my home to complete the job in the day. They were very efficient and skilled at their job. They used dust sheets, hoovered and cleaned the windows. My new front door is absolutely perfect. I am so happy I chose Fitter Windows I can't thank them enough. My Son and neighbours also like the products I had fitted.
March 10, 2025
Unprompted review
Reply from Fitter Windows
Thank you so much for your fantastic review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you had such a positive experience with Fitter Windows. Our team takes great pride in their work, so it's wonderful to know that our surveyor and fitters made such a great impression. We’re especially pleased that you love your new front door and that your son and neighbors are just as impressed with the results!
If you ever need anything in the future, we’re always here to help. Enjoy your new windows and door!
Best wishes,
The Fitter Windows Team
Had a salesperson come round on said…
Had a salesperson come round on said date to estimate of cost of new windows small UPVC x 3.
I gave a deposit £1000+ but after speaking with family was convinced to cancel order, did so by email and attempted phone call ...no response to either and no teturn of my deposit. Would never advice to use this company
February 18, 2025
Unprompted review
Reply from Fitter Windows
Thank you for your feedback. We’re sorry to hear that you were not satisfied with your experience.
To clarify, after you signed the contract, we scheduled a survey appointment as part of our standard process. When our surveyor arrived, you informed us that you were not available, and we had to rearrange the appointment. Upon calling to reschedule, you then informed us that a relative had unexpectedly arranged and installed new windows at your home over the weekend without your knowledge, and you requested to cancel your order with us.
As per the contract provided to you at the time of signing, the cancellation process requires a signed cancellation notice within the 7-day cooling-off period. We did not receive this, but upon receiving your email, we responded accordingly and took the necessary steps to help you.
We have always been available to speak to and have when you called spoken to you.
We want to assure you that we do not pressure anyone into making a purchase—we were invited to provide a quotation, and you made the decision to proceed at the time. While we completely understand that circumstances can change, we believe your review does not accurately reflect the situation and these such review can be damaging to a business and unfair.
If you would like to discuss this further, please don’t hesitate to contact us directly on 01279799818. We always strive to provide fair and transparent service to all our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.