While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast withdrawal process, with funds often appearing in their accounts quickly. The website's layout is frequently described as user-friendly and efficient. Reviewers also often highlight the quality of customer service, noting prompt responses and helpful staff. However, some people were dissatisfied with certain aspects. There are mentions of issues with delayed withdrawals, particularly for higher amounts, and some customers reported difficulties in receiving funds or getting a response from customer service regarding these delays. A few other people also felt that the site's bonuses and loyalty schemes were lacking compared to competitors, and some experienced issues with account management.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised the user-friendly... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the service,... See more

Payment

Consumers find payment to be ambiguous. Many reviewers report issues with delayed withdrawals, with some... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the professional and excellent service,... See more

Response time

People report ambiguous experiences with response times. Some customers praise the fast withdrawals, often... See more

Based on these reviews

Rated 3 out of 5 stars

This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more

Rated 3 out of 5 stars

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telepho... See more

Rated 4 out of 5 stars

I have used Fitzdares for years and it was my go to bookie week in week out- could not fault it, honest, decent and ran properly- but six months ago they completely got rid of any loyalty scheme and d... See more

Rated 2 out of 5 stars

Fitzdares is a legit bookermaker and casino, who have no dodgy practices. I have deposited and withdraw thousands without a issue. How ever recently they have undergone a online refurbishment, they us... See more


Company details

  1. Online Sports Betting Vendor
  2. Betting Agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.


Contact info

3.1

Average

TrustScore 3 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst site I’ve played

Worst site I’ve played. Played casino slots and zero features. Any wins were minimal at best. My advice would be stay well clear of this thieving site.

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

I been play a lot deposit the money…

I been play a lot deposit the money been taking from my account straight away.i been sending all my documents to verify my account already.try to make the complaint no one responds.when i will receive my withdraw this it so annoying

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

This site is an absolue joke

This site is an absolue joke! How do i make a serious complaint about them? Maybe if we all come together and complain. Spent 200e in under 20 mins, got bonuses paid nothing in one and next to nothing for the others... im so sick and tired of these casinos getting away with this! Please i need your help. I tried to contact them also but noone is answering me on livechat. Disgrace

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Poor advertisement of the cheltenham…

Poor advertisement of the cheltenham £20 free bet back if loses 13.20 first race.
It was advertised as soon as you log in. Then when you click it, it took me to the horse selection so I picked my horse and placed the bet.
The free bet wasn't issued so I contacted them and they're saying you had to opt in on a separate bonus page which isn't even on the homescreen.
99% of bookmakers don't make you select the offer on a separate page, especially when your advertisement automatically takes you to the race selection.
Very poor

March 10, 2026
Unprompted review
Rated 4 out of 5 stars

Very good customer service

Very good customer service, easy to get hold of in phone and answer emails promptly. They don't seem to have android app any more which annoying for online bookmaker.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Current rating is 1 star as I’m…

Current rating is 1 star as I’m awaiting my withdrawal. Once I get it I will update it accordingly.

I started playing around 2 weeks ago and made a big withdrawal a week ago. I was asked to send in documents which I sent, I was asked for more documents as the withdrawal was quite big but a week later and I’m awaiting confirmation if the documents were accepted.

So far the experience has been good and hopefully the issue is resolved within the next few days so I can get back to playing.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking customer experience

This bookie has gone from being quite good to totally the opposite. Today I played live blackjack, I went to take a card and the dealer failed to give a card, I highlighted this straight away in the live chat, the dealer then bust but my hand showed as a loser. I took a screenshot and sent it to Fitzdares as I didn’t want to deal with the live bot and they came back saying they had reviewed the hand and it was a loser. I highlighted that this couldn’t be the case as I had sent a screen shot of me only having two cards so couldn’t bust. As usual they didn’t listen and really didn’t care. I am disgusted.

February 27, 2026
Unprompted review
Rated 4 out of 5 stars

Very positive experience

Very positive experience, once verified withdrawals have been quick, large selection of markets and fantasy options very good. Large, varied selection of slots.
Could have better bet builder options and cash out options seem limited but on the whole a really good company.

February 7, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look