Five Guys UK - Baker Street Reviews 2

TrustScore 3 out of 5

3.0

194 Baker Street, NW1 5RT London, GB


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Company details

  1. Hamburger Restaurant
  2. Fast Food Restaurant

Written by the company

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.


Contact info

3.0

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
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1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

The worst food ever

The worst food ever! The hotdog as dry as cork with the cheapest of sausage @£7.25 . To top it off for £4.35, the fries looked like they were taken from a leftover stash - burnt and dry! It’s a disgrace that I paid £15 for this sh….
Would have had a better meal for the same price at a restaurant! Disgusting

July 14, 2024
Unprompted review
Five Guys UK - Baker Street logo

Reply from Five Guys UK - Baker Street

Hi Cherie, we're sorry to hear about the issue with your order from our Baker Street store.

To confirm, we only use premium ingredients at Five Guys. The hot dogs are sourced from Germany, made from beef and spices. We cut the sausage in half before grilling, to achieve a caramelised exterior - this may be different than hot dogs expected at other brands.

Our fries are cooked fresh to order. The colour of the fry is not an indicator of the cooked. Due to the type of potatoes being used this end of season, with a higher sugar content, the fries may appear darker when cooked to our standard.

If you have any further concerns, please don't hesitate to reach out: https://fiveguys.co.uk/contact

Rated 5 out of 5 stars

This was my first time visit in UK.

This was my first time visit in UK.
I only came for few items but ended up with nearly £60 purchase and that was because Silvana was so charming, helpful and a great smile. Thank you Silvana, you need to get a raise

August 13, 2020
Unprompted review

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