Five Guys UK Reviews 

GUYS, far too much salt on the fries! My poor heart.
Shame, the actual potatoes seem nice (skin on) and the burger was ok albeit all a bit pricey. I wanted to try a different burger chain but won’t come again.

What made I experience great was that all off the stuff was really nice for me and my friends

£24.55 for one cheeseburger, one fries and one milkshake. Enough said!

Total rip off. Won't be back.

At the Ealing branch, I placed my order for hamburger and chips - so not a complicated one - at 12.32. I can't attach pictures but with fewer than 10 customers in a premises with capacity for approx 60 or 70, the premises was hardly very busy.
Subsequent to this, 4 other orders, some bigger than mine, were placed and collected while I was still standing there waiting.

At about 13.05 the staff behind the counter finally noticed me. They spun some sort of story about 'your order was given to the wrong person' and did offer me a milkshake on the house but I declined, stating instead I wanted my money back - the 40 minute wait had left a bad taste in my mouth.

I have better things to do with my time than hang around twiddling my thumbs needlessly for 40 minutes.

Worst five guys I have ever been too, I went to Crawley near town centre and it took over 35 minutes to get a single cheeseburger and fries, many people ordered after and got there food, this was ridiculous the staff were rude and inconsiderate when I asked about my food and then went back to laughing with his workers, will never be going again.

Service was very quick and the food was great. Staff were lovely!

It was a great, very quick service and the food was lovely. The staff, Hata, were incredibly lovely

Really lovely customer service in Harrogate, especially Muhammed, nice guy, very polite and friendly.

Very nice and clean place to eat and food was served promptly and hot
McArthurGlen Outlet in Cannock

The company has the worst customer service, will lie and spread hate. When you raise a complaint about food complaint and explain all, they will lie to you, say it is your fault and ignore you.
They ask for pictures of food you ate, sure lets get a time machine, and when you say you can't but will try to provide a picture which will look similar, they accuse you of lies.
Food quality went down, only because of company greed.

Went to the Five Guys in Walthamstow, London. Paid £39.98 for two burgers, one fries, one milkshake and one beer. What a rip-off. The burgers were not very nice at all, and they were just soggy.

Five Guys think we can't see through the marketing rubbish that by putting extra fries all over the bottom of the bag we'll all think we're getting something free - but not at nearly £40 we're not. Will never spend money with this company again - don't waste yours!

Five guys at festival park stoke on Trent, my wife and I have never been to a five guys restaurant before so was interested to try it, the lady who served us was nice and polite, we just ordered something simple, a cheeseburger and fries and a shake each, I was shocked when she said £44.60! I mean come on who charges that for a cheese burger and chips and a drink. Obviously five very rich guys! Lol

I had lunch today at Fiveguys designer outlet. The customer service was amazing. I’m disabled and they helped me to use my QR code and to make my order. I will visit this location again as everyone is very friendly and helpful

For some reason there is loads of bad reviews but I would say five guys is in the top 3 burgers you can buy.

You also get a huge amount of chips in a small, enough for 3 people

Big mistake went in slightly hungry wasn't prepared to have the over priced burger so I settled for a Cajun loaded fries.what a soggy mess,chips were all stuck together with all the sauce they put on the chips also the vile liquid they called cheese and over salty chips i threw half the box in the bin that was my first and last time I'll be using this restaurant the best part was the monkey nuts
if I could of given a minus then that would of been generous

Quality, quality service from the staff there, my order was done perfectly, food like usual, banging, and the service from Callum, Shiva & Pabish was top tier also.

Until next time

whole family got food poisoning from bacon burgers. Will never go again.

Click and collect from Braintree.

Initially told they didn't have our order. Eventually they did find it and it was then, seemingly, rushed through. As it was by then a good 25 minutes after the designated pickup time and people were waiting at home for their food we headed straight off. On getting home (10 min drive) we discovered not only lukewarm burgers but only one small tub of fries. £15 of, already overpriced and paid for, fries had been completely missed off. No point in going back as the food would then be stone cold.

Tried ringing the branch several times only to be "told" each time that they were not taking calls or even messages!

Overall abysmal service. Will not be using them again

Great customer service at the Telford branch, the person taking my order was extremely patient with me when I changed my order three times, adding and removing items from my burger. The meal was on point, my cheese bacon burger perfectly served. The banana milkshake I just about finished, having eaten all the fries as well.! 😋👌🍟
Overall a very pleasant experience, great staff, especially the young lady who served me in the black t shirt. Meal and milkshakes were awesome..
Thank you 🙌

Extortionate prices! Food very tasty but paid over £54 for 2 burgers and chips and milkshakes! Order number yelled across the restaurant and hard seating. Never been before yesterday and never again.