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Five Guys UK - Crawley Reviews 2

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TrustScore 3 out of 5

3.1

Hamburger Restaurant
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Unit 4, Crawley Leisure Park, London Rd, RH10 8LR Crawley, GB

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Company details

  1. Hamburger Restaurant
  2. Fast Food Restaurant

Written by the company

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.

Contact info

  • Unit 4, Crawley Leisure Park, London Rd, RH10 8LR, Crawley, United Kingdom

3.1

Average

TrustScore 3 out of 5

2 reviews

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Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

If you go to the actual restaurant it's…

If you go to the actual restaurant it's not great but the food was very nice with large portions. I've just had a delivery and it's the same price but half the size. This is totally out of order. Disgraceful

February 4, 2025
Unprompted review
Five Guys UK - Crawley logo

Reply from Five Guys UK - Crawley

Hi Cindy, we're sorry to hear about the issue with your fries. We can confirm the portion size is the same whether for dine in or delivery.

If you have any further concerns, please report this directly via the delivery app.

Rated 1 out of 5 stars

This time both milkshakes left off the…

This time both milkshakes left off the order, and for the first time ever the fries were overcooked and soggy.
Not what we have got used to.

July 1, 2023
Unprompted review
Five Guys UK - Crawley logo

Reply from Five Guys UK - Crawley

Hi Alan, we are really sorry to hear that the shakes were unfortunately missing from your order and the fries wee not up to our usual standards.

If you placed the order via delivery, please raise the matter directly to our delivery partner so it can be resolved. If the order was made in-store or for Click & Collect, please reach out to us via the Contact form: https://fiveguys.co.uk/contact

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