Went to the Edinburgh store and I will never visit another UK one again. Time between ordering and receiving order ridiculously slow. Food very over priced for what you get. Staff were not concentrati... See more
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Sorry. But first time I've been and can't see what the fuss is about. Bland burgers, overpriced .chips salty . Won't visit again. Awful
Company replied
They don't sell veggie burgers, just some tomatoe and lettuce in a roll. The burgers were warm, not hot, Chips great. £40.60 for three drinks, two burgers and chips and a lettuce roll. Not value for m... See more
Cool staff, great food, high prices keeps out the riffraff
Company details
Written by the company
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Contact info
12 Frederick St., EH2 2HB, Edinburgh, United Kingdom
- 01132701159
2.7
Poor
6 reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
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Sorry
Sorry. But first time I've been and can't see what the fuss is about.
Bland burgers, overpriced .chips salty . Won't visit again. Awful
May 6, 2024
Unprompted review
Reply from Five Guys UK - Edinburgh Frederick St
Hi Sue, thank you for taking the time to leave us a review regarding your visit to Frederick Street.
Our prices are what they are as we pride ourselves on the quality of our food. We use only fresh and premium ingredients, which are hand prepared each morning by our crew, to ensure a high quality product. We don't have any freezers in our stores and everything is cooked to order.
To confirm, we don't add seasoning to the beef as a standard. The burgers are cooked well done and juicy, as such the flavour comes from the juices of the meat itself plus any chosen toppings. We also add a thin layer of salt to our fries, however you're welcome to ask for them without salt at the till.
We hope this explains more about Five Guys.
BAD-burger BAD-customer service BAD-Experience
BAD-burger BAD-customer service BAD-experience
Bizarre sensation on first bite into cheeseburger. Felt like it was cold but then realised bun was chilled & beef patty not as hot as it should be.
Returned to server & asked if they toast or heat the buns. She replied that they do so I invited her to feel the bun. She felt it with the back of her hand & to my surprise said “There’s still a bit of warmth in it.”
I then asked to speak to manager & was ushered to back of the restaurant. Manager agreed with me (& the other 3 in my party who had felt the burger.) The bun was chilled, not warm, not tepid, not room temperature but chilled in fact super-chilled as if it had been brought out of a fridge & a beef patty put into it.
No apology. No how can I make this right. Just a robotic and laissez-faire “Do you want a remake”
I repeatedly asked him why staff were contradicting a customer & on both his & the 3 other diners I was with assertion. I also asked if this was acceptable for an £11 burger from a fast food outlet.
He would not engage in any sort of explanation or apology & just keep repeating “Do you want a remake” When I agreed he asked me what was on it? I replied that it would be on the order to which he asked me for the receipt. I had to go back upstairs & retrieve the receipt from where our party were seated.
By the time I got back down I was so incensed that I asked for & received a refund of £10.95 for the burger (from a bill over £55) and still no apology.
I have frequented Five Guys in both Belfast & London but can assure you I will never set foot in any again following this experience.
October 23, 2023
Unprompted review
Reply from Five Guys UK - Edinburgh Frederick St
Hi PJR, thank you for taking the time to leave us a review.
We're really sorry to hear about your recent experience at our Frederick St store.
To confirm, our buns are only kept at room temperature - they can be seen in the kitchen and under our table. They are toasted for a sandpaper feel then placed on top of our heated metal table to remain warm whilst the burger patties cook. We do not have any freezers at our stores; the buns are delivered fresh daily.
So we can investigate with the team, please don't hesitate to reach out to us: https;//fiveguys.co.uk/contact
Went to the Edinburgh store and I will…
Went to the Edinburgh store and I will never visit another UK one again. Time between ordering and receiving order ridiculously slow. Food very over priced for what you get. Staff were not concentrating on their jobs and were shouting and screaming. If this was a normal day in Five Guys how do the company survive.
August 26, 2022
Unprompted review
They don't sell veggie burgers
They don't sell veggie burgers, just some tomatoe and lettuce in a roll. The burgers were warm, not hot, Chips great. £40.60 for three drinks, two burgers and chips and a lettuce roll. Not value for money. Would not recommend.
June 13, 2022
Unprompted review
Overpriced and below average
Tasty Burger but it stops there for what is fundamentally overpriced, average at best, fastish food. I cannot understand how the disintrigating bread roll has alleged plaudits and 4.50 for the naffest chips on the planet is daylight robbery. First and last time for me …
October 30, 2021
Unprompted review
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