Went to the Liverpool branch this weekend, usually really impressed with the quickness, amount and temp of the food but unfortunately they left out half of my burger items, I had about 15 chips in my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Literal daylight robbery. Just tried to order a treat for my lad from @FiveGuysUK , @ubereats_uk driver Joao, made no attempt to deliver, left and they say we can’t have the food nor refund.... See more
£4.25 for a small cup of fries is stupid. The fries were good, and we got a good few in the bag, but £4.25 is still a bit much... Utterly ridiculous
Quite expensive for what it is but the food tastes nice but it’s basically fast food at restaurants prices don’t think it particularly good value for money.
Company replied
Company details
Written by the company
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Contact info
P3/P4, The Terrace, 14 Paradise St., L1 8JF, Liverpool, United Kingdom
- 02088882053
2.6
Poor
9 reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
£4.25 for a small cup of fries
£4.25 for a small cup of fries is stupid. The fries were good, and we got a good few in the bag, but £4.25 is still a bit much... Utterly ridiculous
March 28, 2026
Unprompted review
Got to be THE dirtiest place to eat!
Got to be THE dirtiest place to eat in Liverpool (Liverpool one). Went in a couple of weeks ago, it had a pigeon inside and no one cared at all. Strong smell of urine upstairs coming from the toilet and every table was filthy. We literally had to bin the food and leave. Honestly stay away.
January 30, 2026
Unprompted review
Literal daylight robbery.
Literal daylight robbery.
Just tried to order a treat for my lad from @FiveGuysUK , @ubereats_uk driver Joao, made no attempt to deliver, left and they say we can’t have the food nor refund.
Charged £47.35
Quoted some policy, and a picture of a bag inside a box.
Disgrace!
June 27, 2025
Unprompted review
Quite expensive for what it is but the…
Quite expensive for what it is but the food tastes nice but it’s basically fast food at restaurants prices don’t think it particularly good value for money.
December 9, 2023
Unprompted review
Reply from Five Guys UK - Liverpool One
Hi Lisa, thank you for taking the time to leave us a review.
At Five Guys, our prices reflect the quality of our food, as compared to other brands.
All ingredients are premium sourced and fresh, hand cut and prepared by our crew every morning before the store opens. We don't have any freezers in our stores, and nothing is even frozen, so this assures quality. The burgers, fries and everything on our menu is cooked to order and served fresh.
We also offer customisation options with 15 free toppings and 10 shake mix-ins, free refills and over 100 drink combinations, free peanuts while you wait, and generous portions of fries.
We hope this explains more about our brand.
Cajun fries amazing
Cajun fries amazing. Milkshakes even better!
Good portion size, little bit pricey but lots of food and tastes good so 100% worth it!
March 25, 2023
Unprompted review
Went to the Liverpool branch this…
Went to the Liverpool branch this weekend, usually really impressed with the quickness, amount and temp of the food but unfortunately they left out half of my burger items, I had about 15 chips in my ‘small’ which you usually get a fair few, and my burger was luke warm. They changed the burger for me after prompting but still not impressed. The shop wasn’t even busy as it was right at open time.
October 16, 2022
Unprompted review
Order on deliveroo and they sent me a…
Order on deliveroo and they sent me a bag of undercooked still raw potatoes. The whole bag wasn't edible. You wouldn't even feed it to a dog. Who's employing someone who thought this was ok to do?
August 12, 2022
Unprompted review
5 guys Liverlporotten friesol
We went to 5 guys b4 9pm and it
Was shocking. They messed up our order and the fries were enidi
bl as were rotting and black
March 17, 2022
Unprompted review
More fool me
Promised my grandsons a Five Guys burger, should have walked out when the cashier said £42.15 for 3 burgers, 1bag of chips, 3 x soda. Burgers average but the chips were lovely, had checked the prices prior, but they must have been out of date.
Lesson learnt won't be going there again.
February 22, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.