Five Guys UK - Newcastle Silverlink Reviews 3

TrustScore 3 out of 5

3.0

Unit 1, Silverlink Leisure Park, NE28 9ND Newcastle, GB


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Company details

  1. Hamburger Restaurant
  2. Fast Food Restaurant

Written by the company

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.


Contact info

  • Unit 1, Silverlink Leisure Park, NE28 9ND, Newcastle, United Kingdom

3.0

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Second and last visit to Five Guys

Have been to Five Guys before in Worcester and enjoyed it even tough it is expensive. Thought we would try the local one in Silverlink North Tyneside for comparison. Big mistake. Ordered a Bacon burger for me a small Cheese burger for my wife and some fries. The wife's burger was barely lukewarm so I returned it, which they promptly replaced with a better one and an apology, fair enough. Next problem was the fries. They had so much salt on them they were inedible !, and I LIKE salt
Now we don't like to complain, and I had just returned one burger so the fries got left and the bin got £5 worth of fries. That's it, we are done with Five guys, there is no reason in this day and age to be paying over £20 for 2 burgers and fries when they cannot even cook or season them properly. Never again, I'll stick to KFC in future. To be brutally honest, I think 2 stars is me being generous.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

We went to five Guys Silver Links

We went to five Guys at Silver Links Burgers were already cooked chips were already cooked they were disgusting not freshly done at all , my partner vomited all the Milk shake up this was not fresh and then the beef burger came up he did not eat this all thankfully .
Will not be going back to this place again ……

July 5, 2024
Unprompted review
Five Guys UK - Newcastle Silverlink logo

Reply from Five Guys UK - Newcastle Silverlink

Hi Janet, thank you for taking the time to leave us a review. We're sorry to hear about your experience with us.

To confirm, everything is cooked to order at Five Guys. We don't have facilities to cook or reheat food. Moreover, we cannot cook burgers ahead of time, as we have 15 free toppings and everything is customisable, therefore no 2 burgers are the same.

So we can investigate accordingly, please submit the details of your visit via the 'Customer Feedback' form: https://fiveguys.co.uk/contact

Rated 2 out of 5 stars

Hotdog looked like had been sat on

Hotdog looked like had been sat on! sloppy mess with far too much ketchup and mustard no cheese to see, fries burned and tasted of oil.
If you get food from them via delivery service they aren't interested in any feedback and direct you to the third party, who also aren't interested unless you have a photo of the food !
Won't be using 5 guys again.
2 stars for the £5:95 milkshake which was nice

May 18, 2024
Unprompted review

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