Second time I’ve eaten at five guys. First time wasn’t good so I thought I’d give it another go. For what you pay I would say it’s not worth the money. The Double cheeseburger I had was very stodgy... See more
Company replied
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See what reviewers are saying
The cashier was very kind and helpful. She made my experience great and I appreciate her service.
The customer service is amazing, especially from Dorcas, who served me today- it was a great experience :)
Didn’t deliver complete order and said nothing can be done about it.
Company details
Written by the company
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Contact info
5-6 Argyll St., Soho, W1F 7TE, London, United Kingdom
- 01159881932
3.0
Average
5 reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
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Second time I’ve eaten at five guys
Second time I’ve eaten at five guys. First time wasn’t good so I thought I’d give it another go.
For what you pay I would say it’s not worth the money. The Double cheeseburger I had was very stodgy and topped with a sweaty bun, that was soggy 😂
The fries are way too salty , you get a lot of those but not great .
May 17, 2025
Unprompted review
Reply from Five Guys UK - Oxford Circus
Hi Rob, thank you for taking the time to leave us a review.
To explain, our burgers are cooked well done and juicy. Any clear juice on the buns is expected, and means the burger has been cooked to standard. We use a proprietary bread recipe without extra additives to keep the buns unnaturally fluffy.
We hope this explains more and apologise for any inconvenience caused.
Kind Cashier
The cashier was very kind and helpful. She made my experience great and I appreciate her service.
October 19, 2023
Unprompted review
Great food
Great food, great service. Kind gentleman named jaiden very helpful and polite.
February 16, 2022
Unprompted review
The customer service is amazing
The customer service is amazing, especially from Dorcas, who served me today- it was a great experience :)
December 17, 2021
Unprompted review
Didn’t deliver complete order
Didn’t deliver complete order and said nothing can be done about it.
December 15, 2021
Unprompted review
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