Five Guys UK - Poole Reviews 10

TrustScore 3 out of 5

3.0

59 Yarrow Road, BH12 4NY Poole, Dorset, GB


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Rated 2 out of 5 stars

Staff very polite, enthusiastic and hardworking. Car park festooned with litter. Tables and floor inside very dirty. Rubbish bins overflowing. Burgers 6/10. Milkshakes 7/10. Chips 1/10. Value for mo... See more

Rated 1 out of 5 stars

if i could score lower i would went to poole 5 gys first and last visit no welcome ordered cheeseburger and fries and toasted cheese sandwich £26 .40 what a rip off the cheese sandwich had no cheese i... See more

Company replied

Rated 1 out of 5 stars

Five Guys at Tower Park, Poole. That's my first and last visit ever to this awful chain. What a rip off. My burger bread was soggy as hell and tiny. It was smaller than a McDonalds cheeseburger brea... See more

Company replied

Rated 5 out of 5 stars

I ordered a small hamburger with ketchup and it was the best thing I've had,I thought McDonald's was good but then I tried my first 5 guys burger and I was shocked at how amazing it was. I thought 7... See more

Company replied


Company details

  1. Hamburger Restaurant
  2. Fast Food Restaurant

Written by the company

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.


Contact info

  • 59 Yarrow Road, BH12 4NY, Poole, Dorset, United Kingdom

3.0

Average

TrustScore 3 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Not up to scratch.

Staff very polite, enthusiastic and hardworking. Car park festooned with litter. Tables and floor inside very dirty. Rubbish bins overflowing. Burgers 6/10. Milkshakes 7/10. Chips 1/10. Value for money and overall experience 4/10.
Sadly, felt ripped-off. 40 odd quid was way OTT for what was more like a trip to a grubby old greasy spoon with pretty posters on the wall.

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking that this business is still around

Over priced and says on the door it closes at midnight but by their own rules they closing at 11 - rip off and kick
u out at 11 and cant sit and eat your food

January 10, 2026
Unprompted review
Five Guys UK - Poole logo

Reply from Five Guys UK - Poole

Thanks for your feedback, sorry to hear about your recent visit however our Poole location shuts at 10pm Sunday - Thursday and shuts at 11pm Friday and Saturday. We hope to see you back soon.

Rated 1 out of 5 stars

daylight robbers

if i could score lower i would went to poole 5 gys first and last visit no welcome ordered cheeseburger and fries and toasted cheese sandwich £26 .40 what a rip off the cheese sandwich had no cheese in it as burger cheese is not proper cheese and to pay nearly £6 for a bun with one slice of faked cheese is absolutely disgusting as for the burger it was squashed in a tin foil wrapper and chips were thrown in bag and had the privalige of paying nearly £12 we had one drink ad tota lof our meal was £26.40 for 5 guys to say they are a gourmet burger restaurant is a utter joke makes mc donalds look like a five star dining

July 12, 2024
Unprompted review
Five Guys UK - Poole logo

Reply from Five Guys UK - Poole

Hi Mr Thomas Bone, thank you for taking the time to leave us a review regarding your visit to Poole.

To confirm, our fries are served in the standard white cup plus an 'extra scoop' of fries loose in the bag. The fries you received were to our standard, and we make our customers know of this across various channel.

We use premium ingredients at Five Guys, with Cheddar cheese. The Grilled Cheese is made from turning the signature burger bun inside out and grilled the outside with a light layer of mayo, then adding 2 slices of melted cheese. This is a classic American spin on this sandwich. Everything is wrapped in foil to keep the heat and toppings in.

Moreover, we are a casual fast food restaurant; for this reason we don't have table service.

We hope this explains more about Five Guys, and apologise for any inconvenience caused.

Rated 1 out of 5 stars

Not worth the money

The food was average at best, although the milkshakes was ok. The staff were decent as well but the issue was the price, over £45 for two burgers, two fries and 2 milkshakes. I wouldn’t mind if it was really great food but it simply wasn’t. Burger King would have been under half the price and to be fair tasted better. I won’t be returning to five guys and they really need a reality check for their ridiculous prices. Avoid.

January 26, 2024
Unprompted review
Five Guys UK - Poole logo

Reply from Five Guys UK - Poole

Hello, we appreciate the time taken to leave us a review.

The prices at Five Guys are what they are as we pride ourselves on the quality of our food. We use only fresh and premium ingredients, which are hand prepared each morning by our crew, to ensure a high quality product. We don't have any freezers in our stores and everything is cooked to order.

We hope this explains more about us and your recent visit to Poole.

Rated 5 out of 5 stars

Polite young chap

There was an employee called Ciro who served me down in Poole and he was very enthusiastic and very welcoming when I entered the establishment, very polite young man, a raise would do him quite well!

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a small hamburger with…

I ordered a small hamburger with ketchup and it was the best thing I've had,I thought McDonald's was good but then I
tried my first 5 guys burger and I was shocked at how amazing it was. I thought 7 pound was expensive for 1 burger but it was worth every penny. Also very fresh and five guys is my new favourite fast food chain after 1 time of trying it so that's how great it is so I highly recommend

January 2, 2024
Unprompted review
Five Guys UK - Poole logo

Reply from Five Guys UK - Poole

Hi Mikey, thank you so much for your kind feedback! We hope to see you again very soon.

Rated 5 out of 5 stars

Tower Park Five Guys Top Burgers

Tower Park Five Guys , expensive ? Yes , tasty? Yes value ? Has to be the best burger and chips l’ve ever had in the UK and surpasses many in the USA

A treat and I’ll certainly be a regular

December 30, 2023
Unprompted review
Rated 1 out of 5 stars

Total rip off. Never ever again.

Five Guys at Tower Park, Poole. That's my first and last visit ever to this awful chain. What a rip off.
My burger bread was soggy as hell and tiny. It was smaller than a McDonalds cheeseburger bread roll and was the cheapest bread I've had in a long time. There is no way these burgers are worth £11. Seriously, at the most it's a £3 burger. The UK public need to stop supporting these profiteering burger mongers. I hope they close down.

November 18, 2023
Unprompted review
Five Guys UK - Poole logo

Reply from Five Guys UK - Poole

Hi Gary, thank you for taken the time to leave us a review about your visit to Poole.

Our prices reflect the quality of our food - we use premium ingredients which are hand cut and prepared every morning in store. The burgers and everything else in cooked to order in front of you, and we don't have any freezers in store.

The buns are a secret proprietary recipe of Five Guys, which we have crafted to best meet the quality and flavour profile we seek. We don't use any additives in the recipe to keep the bun 'fluffy'. The burger is of a standard size with each patty weighing around 102 grams.

We hope this explains more about Five Guys. If you have any further concerns, you're welcome to reach out to us: https://fiveguys.co.uk/contact

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