Burgers are tasty but everything is just too overpriced for a fast food place where you go order at the counter and pick up your food. Over £5 for a portion of chips!
Location
Switch location3 The Moor, S1 4PF Sheffield, GB
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Terrible Customer Service! I used a store in Sheffield Centre a couple of weeks ago, and the bread was dry - almost stale and the drink I got (I tried both machines) was just soda water. I complaine... See more
Absolutely amazing burgers their smashed juicy flavourful delights may take a while but it is worth it. Fries are amazing top tip ask for a bit less salt. Must eat
Cost almost £50 for 2 burgers, fries and drinks. Burger was okay, nothing special, but the fries were extremely salty. We couldn't eat them, told the staff and they're reply was that's how they mak... See more
Company replied
Company details
Written by the company
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Contact info
3 The Moor, S1 4PF, Sheffield, United Kingdom
3.0
Average
6 reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
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Good burgers but overpriced
Burgers are tasty but everything is just too overpriced for a fast food place where you go order at the counter and pick up your food. Over £5 for a portion of chips!
September 27, 2025
Unprompted review
Terrible Customer Service
Terrible Customer Service! I used a store in Sheffield Centre a couple of weeks ago, and the bread was dry - almost stale and the drink I got (I tried both machines) was just soda water. I complained to customer service, and was essentially told that I was lying, and no apology or recompense was offered. I aske to escalate the complaint and they refused, and have just ignored any further communication from me. I will NEVER go to a Five Guys again!
January 29, 2025
Unprompted review
Five Gs
Absolutely amazing burgers their smashed juicy flavourful delights may take a while but it is worth it. Fries are amazing top tip ask for a bit less salt. Must eat
August 23, 2024
Unprompted review
Served a raw burger to my five year old…
Served a raw burger to my five year old grand daughter. Please make sure your burgers are cooked this could have been a disaster had I not noticed. Was offered a replacement or free milkshake a refund for the garbage served would have been better.
March 30, 2024
Unprompted review
Reply from Five Guys UK - Sheffield
Hi Paula, we are sorry to hear about your recent experience at our Sheffield store.
Your feedback will be shared with the team for any improvements moving forward.
My son persuaded me to try five guys.
My son persuaded me to try five guys for the first time today. So as we were in town already , we went in to the eatery Sheffield moor.
I spent £45 on 3 cheese burgers, large portion of fries and 2 drinks.
We brought our food home and tucked in.
The drinks were flat. Not fizzy at all.
The fries were average.
The burgers was really nice.
After I took my second bite,I saw a black hair hanging from the cheese.
I was pissed, as I showed my son and wrapped the burger up before throwing it in the bin.
So disappointed after spending so much on burger n fries.
Completely put off, first and last time.
August 21, 2023
Unprompted review
Reply from Five Guys UK - Sheffield
Hi Sin Lawrence, we are sincerely sorry to hear about your first experience with us. This does not sound like our standard.
So we can check back with the team in Sheffield, please don't hesitate to submit a ticket via our Feedback form: https://fiveguys.co.uk/contact
Extremely overpriced
Cost almost £50 for 2 burgers, fries and drinks. Burger was okay, nothing special, but the fries were extremely salty. We couldn't eat them, told the staff and they're reply was that's how they make them and offered to sell us some more?..
Could have had a proper sit down restaurant dinner for that price.
August 12, 2023
Unprompted review
Reply from Five Guys UK - Sheffield
Hi Sean, thank you for taking the time to leave us a review.
We apologise that your fries were not up to our usual standard on this occasion.
To explain, our prices are what they are as we pride ourselves on the quality of our food. We use only fresh and premium ingredients, which are hand prepared each morning by our crew, to ensure a high quality product. We don't have any freezers in our stores and everything is cooked to order.
So we can discuss your feedback further, please don't hesitate to get in touch with us via our Customer Feedback form: https://fiveguys.co.uk/contact
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