Five Guys UK - Walton on Thames Reviews 2

Very disappointed with Five Guys Walton. Only half of our Deliveroo order has arrived and they accused driver of stealing the half of the missing order rather then trying to fix the mistake!! So very disappointing and pathetic!!! Avoid Deliveroo and Five Guys Walton!! Absolutely zero customer service!!!

Follow up to reply - after you failed to fix the order and accused the Deliveroo driver of in fact stealing half of the order he drove back and made you remake the order which you got wrong. Outstanding service deliveroo and Five Guys you need to fix this awful service. Shame on you.

My Daughter and I decided to treat ourselves to a 5 Guys takeaway, and can say hands down the worst, most expensive 2 x Burgers and Chips we have ever ordered. With the prices they charge you are entitled to expect and to get way above average food. When it arrived the food was cold, the burgers were crushed and looked like they had been thrown down the road rather than driven/riden. Being crushed they were just two wrapped lumps of oozing sodden slop...The chips were cold and over cooked, no wonder they give them away in bucket loads! I've never been to one of their restaurants, but after this experience, we will not be ordering again and I have no intention of going to their restaurants. A perfect example of quantity over quality, zero quality control and total disregard for the impact of negative feedback and or non return customers 👎

Date of experience: 06 December 2023