Went to a Five Guys today for the first time. It was the branch in Cathedral square on Worcester, and we were pleasantly surprised. The staff were pleasant and courteous, the food was a cut above thin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
im only giving it two stars because the portions are good, but the fries were way to salty for those fries, its like drinking water from the dead sea. me and my girlfriend both couldn’t finish them du... See more
Company replied
Overpriced for a nothing special, I was very disappointed the patty was dried not seasoning at all, the hot dog was a bread and sausage dried and overpriced. I won't go back ever again also I don't re... See more
We went to the Five guys in worcs. I should of realised when it was empty at lunch time that it wasn't very good. The girl who took the order had all the social skills of a wet halibut. The veg sandwi... See more
Company details
Written by the company
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Contact info
Unit A3-1, Cathedral Square, 6 High Street, WR1 2BY, Worcester, United Kingdom
- 0190526466
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not the cheapest, but nice to eat.
Went to a Five Guys today for the first time. It was the branch in Cathedral square on Worcester, and we were pleasantly surprised. The staff were pleasant and courteous, the food was a cut above things like McDonalds or Burger King, and the place was clean and well organised. Yes it was a bit pricey at £24 for 2 small burgers, 1 portion of chips and a bottle of water, but it was overall a very pleasant experience.
im only giving it two stars because the…
im only giving it two stars because the portions are good, but the fries were way to salty for those fries, its like drinking water from the dead sea. me and my girlfriend both couldn’t finish them due to repeating heart burn my burger tasted like nothing and was dry

Reply from Five Guys UK - Worcester
Poor
We went to the Five guys in worcs. I should of realised when it was empty at lunch time that it wasn't very good. The girl who took the order had all the social skills of a wet halibut. The veg sandwich was terrible and we won't talk about the price !! Will never set foot in a Five Guys again.
Impressed
Got order slightly wrong (it happens), but dealt with it quickly and professionally. It was a busy Saturday, but they took care of it as a priority, which was great to see.
Overpriced for nothing special
Overpriced for a nothing special, I was very disappointed the patty was dried not seasoning at all, the hot dog was a bread and sausage dried and overpriced. I won't go back ever again also I don't recommend. I wouldn't give any star.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







