I have used Fixed.net a couple of times before and always found them helpful and knowledgeable. For this task I was experiencing a sudden surge in traffic to my WordPress website which did not seem ge... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed help with some systems admin type tasks to do with DNS and email when porting a web site from shared cPanel hosting to a managed VPS service using Enhance panel. I was recommended fixed... See more
Company replied
My site was attacked by Japanese malware. I hired Fixed.net to scan and remove the hack. They successfully cleared the site and restored it to a clean state. Additionally, they identified a potential... See more
Company replied
I had something I couldn't figure out with my freelancer Wordpress website and stumbled across these folks. What a lucky break! For a small, one-off fee they had the whole thing sorted in an hour or t... See more
Company details
Information provided by various external sources
Fixed.net can fix, host, manage & maintain any website. We can do everything an in-house IT team would do, allowing businesses of all sizes to spend time on growing instead of worrying about their website. Use us for one-time quick-fixes, or let us take care of your entire online presence.
Contact info
fixed.net, SW36PU, London, United Kingdom
- 03003020006
- support@fixed.net
- www.fixed.net
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Solutions in no time
Whenever I need help with one of my projects, the Fixed Developers help me in no time and with the right things I need. I recommend their service totally
January 13, 2025
Unprompted review
Reply from Fixed.net
Hi Nacho!
We are here to fix! Thank you for reviewing us and taking the time to recommend us! We have passed this on to the team, please reach out whenever you need, 24/7!
-Sam, Customer Advocacy
Help implementing custom code an CSS
I had a complex issue with a site that Fixed were able to sort quickly and efficiently. Highly recommended.
January 7, 2025
Unprompted review
Reply from Fixed.net
Hey Ben,
Thanks for the 5 stars! We're thrilled to hear that our team was able to fix your issues so swiftly! Let us know if there is anything else we can help with.
Thanks,
- Kaiti, Customer Advocacy
Team is great
Team is great, and depending your subscription their service is amazing. before upgrading I used to have few issues and even though some tasks I raised were not part of my subscription the team was always helping me out! highly recommended!
January 12, 2025
Unprompted review
Reply from Fixed.net
Hey hey!
What a wonderful review! We're so happy to hear that our services and support team are always top notch! We've shared this lovely review with the rest of the team and look forward to assisting you again in the future!
Cheers,
- Kaiti, Customer Advocacy
Great experience
January 11, 2025
Unprompted review
Reply from Fixed.net
Hi David,
Thanks for the 5 stars! We're glad we could help, we look forward to assisting you again in the future!
Cheers,
- Kaiti, Customer Advocacy
Removed Malware from Website
Extremely efficient and professional service. Arridho got straight to the problem and within an hour the website with back up and running as normal.
January 9, 2025
Unprompted review
Reply from Fixed.net
Hey there Kenneth,
Thanks for the 5 stars! We're absolutely thrilled to hear how helpful and quick Arridho's support was! We take great pride in the excellent work our team does, let us know if there is anything else we can help with!
Thanks,
- Kaiti, Customer Advocacy
I was helped again quickly and professionally
I was helped again quickly and professionally without extra or unexpected costs. This time it was setting up a staging site and solving email delivery problems. Thanks to agents Yashaswini, Metta, Fauzi, Bela A, Samuil, Stanislava, George and Vishwa!
January 8, 2025
Unprompted review
Reply from Fixed.net
Hi David,
Wow! What a stellar review, we're speechless! It's really wonderful to read beautiful reviews like these, sometimes it takes a team effort to get things done swiftly! Our team are always here to help, please don't hesitate to reach out again.
All the best,
- Kaitlin, Customer Advocacy
Fixed.net are fab
Fixed.net are fab! George was polite, patient and speedy and had the website fixed in less than 20 minutes.
January 4, 2025
Unprompted review
Reply from Fixed.net
Hiya Sophie!
Thank you for this fantastic rating and shouting out George! We have made sure to pass it on to him! All the best for 2025, we are here whenever you need something Fixed!
-Sam, Customer Advocacy
Easy and super fast
Easy and super fast, well worth the money!
Very accommodating and smart support agents.
Thank you Yashaswini and Sabrina!
December 30, 2024
Unprompted review
Reply from Fixed.net
Hi A,
It's great to see we got things fixed for you!
Thank you for shouting out not only one but two of our wonderful agents, we have made sure to pass it on to them and the team.
All the best for 2025, let us know if you need any further assistance!
-Sam, Customer Advocacy
Good
Great for fixing small tasks on websites.
Staff are knowledgeable, response times are decent.
Recommend.
December 24, 2024
Unprompted review
Reply from Fixed.net
Hi Tatiana,
Thank you for this feedback. We aim to get things fixed as swiftly and as easily as possible and are working round the clock all days of the year. Please dont forget to check your emails for important status updates as well!
We have reached out for your ticket number to see how we can get to the bottom of your issue.Of course, if our engineers get it fixed before then, we look forward to your updated review.
-Sam, Customer Advocacy
Was able to solve my problems quickly
Was able to solve my problems quickly. Great work. Highly recommended!
December 26, 2024
Unprompted review
Reply from Fixed.net
Hello Mic,
We love to hear recommendations, thank you for taking the time to leave us this feedback, we have passed it on the team! Please reach out if you need something fixed and have a good 2025 ahead!
-Sam, Customer Advocacy
These guys were amazing
These guys were amazing! Boxing day and fixed our issues in minutes. Thanks heaps!
December 26, 2024
Unprompted review
Reply from Fixed.net
Hi Mr and Mrs Ruth!
Thank you for these kind words, it is true that we are always here to get things fixed! We wish you all the best into the new year, let us know anytime there is something to be fixed.
-Sam, Customer Advocacy
I needed some small changes and…
I needed some small changes and Fixed.net with the professionalism of Laila and Bagus made my web page just like I wanted. I strongly recommend them. I have used Fixed.net many times and I am always satisfied with the fast results.
December 23, 2024
Unprompted review
Reply from Fixed.net
Hiya!
Thank you for taking the time to leave us this wonderful review and shouting out our two wonderful teammates, Laila and Bagus! We have made sure to pass this on to the team, please reach out to us anytime you need something fixed! All the best for the holiday period.
-Sam, Customer Advocacy
Highly professional, friendly, helpful! Thank you!
Thank you so very much for Unggul (BIG one!) and Yashaswini for taking to the task and fixing the issues we had for a few months. Very professional, friendly and the main thing, job done on the highest level. Will recommend to everyone!
December 18, 2024
Unprompted review
Reply from Fixed.net
Hi Lana,
What a delight, thank you for shouting out two of our teammates with this kind rating! We have passed it on to the team, seeing words like friendly, profession are so nice to see! Reachout anytime if you ever need something fixed!
-Sam, Customer Advocacy
Awesome job done on recovering hacked website
I was totally blown away by the amazing job done by Erald, Yashaswini and the rest of Fixed.net team. Our website was infected with malicious content which crashed the site. The team got us up and running in no time. Very affordable too.
Top job! Will certainly recommend
Thank you very much.
December 16, 2024
Unprompted review
Reply from Fixed.net
Hi Wale!
Thank you for this incredible review and shoutout for Erald and Yashaswini! We are very happy to see we were able to get things fixed for you! We appreciate the recommendation, please reach out to us anytime!
-Sam, Customer Advocacy
Plug In Error
I am beyond happy with the service! Arridho, the agent assigned to my task, was incredibly responsive and communicative. He went above and beyond to ensure the task was completed perfectly. I was especially impressed with how quickly an agent was assigned and how fast he responded to my issue. In no time, he resolved the problem with my WordPress plugin. The efficiency and professionalism were outstanding. Highly recommend!
December 14, 2024
Unprompted review
Reply from Fixed.net
Hey there,
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Arridho. Our team takes pride in providing quick, efficient, and professional service, and it's great to know he exceeded your expectations. We truly appreciate your recommendation and look forward to assisting you again whenever you need us!
Best,
- Kaiti, Customer Advocacy
Reply from Fixed.net
Hi Peter!
Thank you for your feedback! We're so glad we could provide quick and easy support when you need it. We're here anytime you need us!
Best,
- Kaiti, Customer Advocacy
A fast and efficient intervention
My site was full of malware, they completely cleaned it in a short time, I went to sleep and when I woke up everything was working, great!
December 12, 2024
Unprompted review
Reply from Fixed.net
Hey Francesco!
Thank you for sharing your experience! We’re delighted we could clean up your site quickly and have everything running perfectly by the time you woke up. Feel free to reach out to us again at any time!
Best,
- Kaiti, Customer Advocacy
Major issue for our webshop sorted FAST !!
WoW- we had a minor issue with our woocommerce webshop, which was actually a major issue for our small business !! the guys at Fixed.net sorted this issue within a few hours - absolutely amazing service :)
December 12, 2024
Unprompted review
Reply from Fixed.net
Hi Chad,
Thank you for this shoutout for our team! We appreciate when we get to the bottom of things so quickly! All the best, reach out any time if you need anything else fixed!
-Sam, Customer Advocacy
Fast and Reliable!
Ardian, the agent who helped us with restoring our website and all functionality did so in about an hour. He constantly kept me aware of what he was doing and what was happening next. It was an incredible experience.
December 9, 2024
Unprompted review
Reply from Fixed.net
Hi Darren,
Thank you for sharing your experience! We're so glad Ardian could assist you efficiently and keep you informed throughout the process. It’s wonderful to hear that everything was restored so quickly. We’ll be sure to pass on your kind words to him!
Best,
- Kaiti, Customer Advocacy
Peace of mind 24 hours a day.
Fixed.net are great, I've used them for years and I can always rely on them to respond quickly and get issues sorted no matter the time day or night. They've helped me out of some big Wordpress messes in the past and its been a lifesaver to have them. I've actually moved away from Wordpress to Shopify but I still use Fixed.net to host my email and sort out and domain/dns issues because its worth the peace of mind to have them on hand if I get stuck.
December 9, 2024
Unprompted review
Reply from Fixed.net
Hey Sarah!
Thank you so much for your kind words and continued trust in Fixed.net! We’re thrilled to have been able to support you over the years, whether with WordPress or Shopify. It’s great to hear that our team has been a reliable resource for your hosting and DNS needs. We're always here to help whenever you need us!
Best,
- Kaiti, Customer Advocacy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.