Flagstone Reviews 5,338

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform easy to use, intuitive, and well-designed, making account management and investment tracking straightforward. The service is frequently praised for its efficiency, with many appreciating the smooth onboarding process and the wide selection of savings accounts available. Reviewers also highlight the excellent customer service, noting the helpful, professional, and patient staff who provide clear explanations and guidance. However, some people mentioned difficulties with the website's navigation, particularly on mobile devices, and experienced issues with the top-up functionality. A few other people also felt that the money transfer process had too many hurdles, requiring repeated proof of funds and causing delays in receiving money.

What people talk about most

User experience

People report positive experiences with user experience, consistently describing the platform as easy to use... See more

Website

Customers had positive experiences with the website, finding it very easy to use and navigate, with a... See more

Payment

Users describe ambiguous interactions with payment, with many finding it easy to set up accounts and transfer... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, efficiency, and ease of use,... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flagstone are a brilliant one-stop shop method of spreading your savings across multiple savings accounts and getting the best rates. It's very easy to use and they make administering your accounts re... See more

Company replied

Rated 5 out of 5 stars

FOUND THE FLAGSTONE ADMIN SUPPORTIVE ONCE YOU UNDERSTAND THE LOGISTICS THE PROCESS WORKS V WELL. YOU ARE ASSURED AT EACH STAGE AND YOU GET E MAIL CONFIRMING THIS EVERY STEP . RECOMMEND IT.

Company replied

Rated 5 out of 5 stars

New to Flagstone and having difficulties navigating the Pages; Drew helped me to find the correct page and then by scrolling down, to see the information I was trying so hard to find. Drew reassured... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Investment Service
  4. Non-Bank Financial Service

Written by the company

Make your money work harder with Flagstone, the UK’s leading savings marketplace that enables you to securely access a wide range of accounts – including market-leading and exclusive rates – from multiple banks through one single application.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Great platform.

Great platform.

May 17, 2026
Flagstone logo

Reply from Flagstone

Dear Grant

Thank you for your review. We are thrilled to hear you are enjoying the platform.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars

Love this platform

Love this platform. So easy to use and clear information

May 14, 2026
Flagstone logo

Reply from Flagstone

Dear Jane,

Thank you for taking the time to leave us a review.

At Flagstone, our aim is to have a platform that helps our clients secure, grow and manage their funds quickly and simply. Your review lets us know this is working - thank you.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

We would like to thank you for taking the time to write this review of how you found the app.

Your review means a lot to us and lets us know that we’re on the right track.

Best regards,
The Flagstone Team

Rated 4 out of 5 stars

Could be better

The platform is acceptable but could be significantly improved to make it easier to transfer funds between providers.

The current rates are poor compared to what can be achieved on other platforms.

July 1, 2025
Flagstone logo

Reply from Flagstone

Dear Gareth,

Thank you for taking the time to leave us a review.

We understand how important it is for transfers between providers to be smooth and straightforward. Thank you for your feedback, so we can continue to improve our client experience and ensure satisfaction of our platform.

We’re sorry to hear you are unhappy with the rates available on the Flagstone platform. Rates are subject to change and withdrawal at any time, and it is at the bank’s discretion at what rate they want to offer a product through us. Additionally products offered through our platform may be subject to our Share of Interest - https://www.flagstoneim.com/personal/how-flagstone-makes-money.

We appreciate your comments and are constantly working with our banking partners to be able to offer as many products as we can to our clients. Furthermore our Product and Development team are always striving to bring future enhancements to the platform so our clients can continue to get more value whilst using us.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Very easy to set up and transfer funds

Very easy to set up and transfer funds. Great rates and also felt very safe

May 13, 2026
Flagstone logo

Reply from Flagstone

Thank you for sharing your experience of Flagstone.

We are so pleased to see you are happy with your account. Our client's safety and security is our utmost priority, we use industry-leading security systems to encrypt and transport data. We are thrilled to see that this is working for you and gives you confidence.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Simple and clean to use

Simple and clean to use

May 16, 2026
Flagstone logo

Reply from Flagstone

Thank you for your sharing your kind comments.

We’re grateful for the kind words about your recent experience with us here at Flagstone. We’re always focused on improving our client experience and your feedback is valuable to us so we understand what is working.

Thank you again for the review.
The Flagstone Team

Rated 5 out of 5 stars

Efficient process for identifying most…

Efficient process for identifying most suitable home for savings and placing funds

May 13, 2026
Flagstone logo

Reply from Flagstone

Dear Richard,

We’d like to thank you for taking the time to write this review of how you find your account. At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.

Thank you once again,
The Flagstone Team

Rated 1 out of 5 stars

For a couple of hours

For a couple of hours, we kept trying to transfer money using our laptop and the internet. But we found this impossible. There was no provision of an opportunity to consent each individual bank's T & S despite downloading pdfs and reading through 20-odd pages looking for clues of how to give consent. The Flagstone FAQ was useless at answering our question about how to consent T&S. One response suggested that Flagstone might need to approve our application without specifying a reason. Finally, we stumbled upon the solution when we realised there was a Flagstone app which we had not been directed to. We downloaded the app on our phone. It allowed us to give consent.

May 15, 2026
Flagstone logo

Reply from Flagstone

Dear Geoff,

Thank you for sharing your recent experience with us, though we're really sorry to see you had troubles opening a savings account.

We've located the misleading information which caused you to look to consent to the banks T&Cs, and we're in the process of getting this updated.

We do understand your frustration that this caused but we're glad to see our App worked for you and you were able to open your chosen savings accounts.

Thank you for raising this with us, though we're sorry for the inconvenience caused. Your review helps us improve our client experience.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Very easy to understand

Very easy to understand

May 15, 2026
Flagstone logo

Reply from Flagstone

We’d like to thank you for taking the time to write this review of how you find your account.

At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.

Thank you once again,
The Flagstone Team

Rated 5 out of 5 stars

Great system

Great system. Very easy to use.

May 15, 2026
Flagstone logo

Reply from Flagstone

Dear Matt,

We appreciate your kind words and are delighted to hear that you find the platform easy to use.

Thank you for taking the time to leave us such positive feedback. Reviews like yours reassure us that we are on the right track and continuing to deliver the level of service we strive for.

Warm regards,
The Flagstone Team

Rated 5 out of 5 stars

User Friendly

Platform was very easy to set up and navigate. Only just started using it but so far looks good.

May 15, 2026
Flagstone logo

Reply from Flagstone

Thank you for taking the time to share your recent experience.

We’re so pleased that you are happy with your new Flagstone account. Our client experience is important to us, so this helps us to know when our processes are working well.

Kind regards,

The Flagstone Team

Rated 5 out of 5 stars

Nothing to do from me

Nothing to do from me, all done for me 👍

May 15, 2026
Flagstone logo

Reply from Flagstone

Dear James

We are so glad to hear that everything was handled for you. We appreciate your feedback.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars

Everything worked

May 14, 2026
Flagstone logo

Reply from Flagstone

Dear Frances,

Thank you for your sharing your kind comments.

We’re grateful for the kind words about your recent experience with us here at Flagstone. We’re always focused on improving our client experience and your feedback is valuable to us so we understand what is working.

Thank you again for the review.
The Flagstone Team

Rated 5 out of 5 stars

Very easy to navigate and view / select…

Very easy to navigate and view / select products and very competitive rates

May 14, 2026
Flagstone logo

Reply from Flagstone

Dear Sandra,

We’d like to thank you for taking the time to write this review of how you find your account. At Flagstone, our aim is to have a platform that helps our clients manage their funds as simply as possible. This reinforces the hard work we put in.

Kind regards,
The Flagstone Team

Rated 4 out of 5 stars

Short to medium term cash deposits

I had a fairly substantial sum to invest in short to medium term savings accounts following the sale of my property last September 2025. Therefore, using your platform enabled me to look out for different products that suited me.

May 14, 2026
Flagstone logo

Reply from Flagstone

Dear Peter

We are glad our platform could assist you in finding suitable short to medium-term savings products after your property sale. We appreciate you sharing your experience.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars

Alex is very efficient & professional…

Alex is very efficient & professional whilst also being personable.

May 14, 2026
Unprompted review
Flagstone logo

Reply from Flagstone

Dear Charles,

Thank you for sharing your feedback.

We're so glad to hear you had such a positive experience! Your kind words truly mean a lot to us.

Best regards.

The Flagstone Team

Rated 5 out of 5 stars

It is easy to use and navigate.

It is easy to use and navigate.

May 13, 2026
Flagstone logo

Reply from Flagstone

Dear Elena,

Thank you for leaving us this kind review.

At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

I just found the online site easy to…easy peasy

I just found the online site easy to use. Both in opening and transferring to new account. I’m 76.

May 13, 2026
Flagstone logo

Reply from Flagstone

Dear Sheila,

We would like to thank you for taking the time to write this review of how you found the platform.

We’re grateful for the kind words about your experience with Flagstone. Your review means a lot to us and lets us know that we’re on the right track.

Thank you.
The Flagstone Team

Rated 5 out of 5 stars

Easy to choose accounts to make…

Easy to choose accounts to make deposits in

May 13, 2026
Flagstone logo

Reply from Flagstone

Dear Sidney Cooper Arts Trust,

Thank you for taking the time to leave us a review.

At Flagstone, our aim is to have a platform that helps our clients secure, grow and manage their funds quickly and simply. Your review lets us know this is working - thank you.

Best regards,
The Flagstone Team

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