We contacted Flashbay as we had decided to sponsor an event last minute and needed to produce some branded merchandise at short notice. Mekavi got back to us quickly and she outlined our options and p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tom was really helpful throughout the process of choosing, designing and adding personalised products to our order. His responses were quick and answered any queries we had. The bottles and bags we or... See more
Company replied
Ordered some new water bottles for our company, went through multiple designs and the communication was amazing throughout, Tom couldn't do enough to help it was great! The quality and price point of... See more
Company replied
Working with Flashbay was really easy! From the word go, the experience was very personalised and thanks goes to Theodore for being so professional and personable. We wanted to create some c... See more
Company replied
Company details
About Flashbay
Written by the company
Flashbay, one of the world's leading suppliers of branded Flash Drives, Power Banks, Audio Products, Drinkware and more! Offering unbeatable prices coupled with fast and efficient service.
Why Choose Flashbay?
- Fastest Lead Times
- Free Samples (Next Day)
- Instant Quote (in 15 min.)
- Factory Direct Prices
- 10 Unit Minimum Order
- Direct Manufacturer
- ISO 9001:2015 certified
- 10 Year Warranty
Get Quote
Flashbay
Written by the company
Contact info
Flashbay Ltd 6 The Fountain Centre Imperial Wharf, SW6 2TW, London, United Kingdom
- contact@flashbay.com
- www.flashbay.co.uk
5.0
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service, quick and easy! Lewis made it a really smooth process from start to finish.
July 14, 2026
Reply from Flashbay
We're so glad to hear you had such a positive experience! Making the process smooth and easy for our customers is always our goal, and we appreciate you sharing your feedback.
Fantastic customer service
Had a great experience, customer service is fantastic and really quick delivery. Always kept me updated throughout the process. The package arrived earlier than anticipated, which was great as well.
July 14, 2026
Reply from Flashbay
We're so happy to hear you had such a great experience with us! It's wonderful to know that our customer service was fantastic and that you appreciated the quick delivery and updates throughout the process. We're especially pleased that your package arrived earlier than anticipated.
Brilliant Service and Delivery
From the time I first engaged them to confirmation of my order, all done on the same day with great service from Theo and Bella who were amazing and helped get me what I needed. Received the product within a week
July 13, 2026
Reply from Flashbay
We are so pleased to hear about your positive experience! It's wonderful that our team provided such great service and helped you get what you needed quickly. Thank you for sharing your feedback!
They couldn't have been more helpful
They couldn't have been more helpful! A huge thanks for the team for getting everything delivered on time and to a high qualirt.
July 13, 2026
Reply from Flashbay
We're absolutely delighted to hear that our team was so helpful and that your delivery arrived on time and met your quality expectations. Thank you for your wonderful feedback!
⭐⭐⭐⭐⭐ Excellent Service Every Time
We have used Flashbay multiple times over the past year and I cannot fault the service we've received. Our Account Manager, Tom James, has consistently gone above and beyond to ensure our merchandise arrives on time, even when working with very tight deadlines and time-sensitive event requirements.
The communication is always excellent, the process is smooth, and the quality of the products has been great. Knowing we can rely on Tom and the Flashbay team takes a lot of stress out of event planning.
A big thank you to Tom and everyone at Flashbay for your outstanding service. We look forward to working with you again in the future.
July 10, 2026
Reply from Flashbay
Dear Joanna,
We are so pleased to hear about your consistently positive experiences with our service!
It is wonderful to know that our team's efforts, especially in meeting tight deadlines, have made your event planning less stressful.
We truly appreciate your kind words regarding our communication, smooth process, and product quality.
We look forward to continuing to assist you with your future needs.
Best wishes,
Flashbay
Positive experience from initial quotation to delivery
Responsive Customer service, easy payment process and good quality product.
July 10, 2026
Reply from Flashbay
We're so glad to hear that you found our customer service responsive and the payment process easy. We appreciate your positive feedback on our product quality!
We had a great experience ordering tote…
We had a great experience ordering tote bags from FlashBay. The quality of the bags and the print was excellent, and the delivery was fast. Jaque was especially helpful throughout the process—friendly, responsive, and upfront about everything from the start. Communication was clear, and the whole order went smoothly. We're very happy with the result and would definitely order from them again.
July 10, 2026
Reply from Flashbay
We're so pleased to hear about your positive experience with our tote bags and the excellent print quality. It's wonderful to know that our team provided clear communication and that the entire ordering process was smooth for you. We truly appreciate your kind words and look forward to assisting you again in the future.
whole process was really easy from…
whole process was really easy from design, receiving samples and the options available to delivery. Very helpful service and would recommend.
July 7, 2026
Reply from Flashbay
We are so pleased to hear that your entire experience, from design and samples to the delivery, was easy and that you found our service very helpful. Thank you for your recommendation!
Very responsive and helpful at every…
Very responsive and helpful at every stage. Product arrived on time as promised and was everything we discussed. Very pleased and would definitely use again.
July 8, 2026
Reply from Flashbay
We're so pleased to hear that you found our team responsive and helpful throughout the process! We appreciate your kind words and look forward to assisting you again.
Site was easy to use
Site was easy to use, the ordering process was straight forward as qas uploadin our logo and getting a quote
July 7, 2026
Reply from Flashbay
We're so glad to hear you found our site easy to use and the ordering process straightforward. Thank you for your kind words!
A very clear and quick process was had
A very clear and quick process was had. Great repeated item. Would recommend and use again.
July 7, 2026
Reply from Flashbay
We're so pleased to hear that you found the process clear and quick! It's wonderful to know that you would recommend and use our services again. Thank you for your kind words!
Pens & Travel mugs from…
We ordered Pens & Travel mugs from Flashbay and they just arrived. Connor was brilliant the entire process - from quotes, to artwork queries and keeping us in the loop through the postage tracking. We have used them a few times and will do again.
July 7, 2026
Unprompted review
Reply from Flashbay
We are so happy to hear about your positive experience with your recent order of pens and travel mugs. We truly appreciate your kind words about our team's support throughout the process. Thank you for your continued trust in us; we look forward to assisting you again!
Very quick delivery
Very quick turnaround from requesting prices to purchasing and receiving products
July 7, 2026
Reply from Flashbay
We're so glad to hear about your positive experience with our quick turnaround from inquiry to receiving your products! We appreciate your feedback.
Daisy is supportive and responsive in…
Daisy is supportive and responsive in handling enquiries and providing supplementary documents.
July 7, 2026
Reply from Flashbay
We are so pleased to hear that our team was supportive and responsive in assisting with your inquiries and documents. Thank you for your kind words.
Good for marketing for prospective…
Good for marketing for prospective clients
June 4, 2026
Unprompted review
Reply from Flashbay
Thanks for the review. We appreciate your positive feedback!
Great experience ordering pens
Great experience ordering pens! The design turned out beautifully, the service was efficient, and the quality was excellent. Adam was a pleasure to deal with—friendly, professional, and responsive throughout the entire process. I would highly recommend this company!
June 30, 2026
Reply from Flashbay
Thanks for the lovely review Kristina!
We really appreciate your positive feedback and recommendation :)
Superb service
Superb service. I ordered some last minute pens to pop into my school leavers party bags... arrived super fast, great friendly customer service from Bella.
Highly recommended and I wouldn't hesitate to use again.
June 29, 2026
Reply from Flashbay
We are so happy to hear our service and products met your last-minute needs for the school leavers party bags. We appreciate your kind words and recommendation!
We are pleased with the speedy delivery…
We are pleased with the speedy delivery and quality product.
July 1, 2026
Reply from Flashbay
We're so happy to hear you're pleased with the speedy delivery and product quality. Thank you for your kind words!
Reply from Flashbay
We're so happy to hear that our product and service met your expectations. Thank you for your kind words!
Great all-round service - I'd highly recommend them.
The quality of the product (branded pens) is very high. The service, from Rob, was excellent, and the turnaround time exceeded what I was expecting.
June 30, 2026
Reply from Flashbay
We're so pleased to hear about your positive experience with our branded pens and the excellent service you received. We're especially glad the turnaround time exceeded your expectations!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.