Ordering on line was easy although purchase of hinges slightly confusing as they are ordered singly. Flat Pack Kitchens were badly let down by their couriers as the unit arrived damaged with signi... See more
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Professional from start to finish! Highly recommended. Kitchen delivered on time by very helpful delivery crew. Items superbly packed, full item list, all there too. Very simple to assemble, very stur... See more
Company replied
Mixed. Flat Pack Kitchens very helpful and quick turnaround. DX delivery service not great - waited in all day 8pm to 7pm and they didnt turn up - tracking claimed "no access" at delivery address. Utt... See more
Good points: quick efficient delivery, good precision cut parts, good quality drawer runners and hinges, and good novel construction technique (clickbox) when using optional glue to reinforce. Not... See more
Company replied
Company details
Written by the company
A huge range of kitchens available, doors and cabinets, delivered to your door within a few days. Normally dispatched within 48 hours. Always delivered within a week!
Kitchens delivered in less than a week!
Written by the company
- Wide variety of kitchens dispatched within 48 hours
- We have a huge range of kitchen doors, cabinets and accessories. All in stock and ready to dispatch.
Contact info
c/o Cool Blue Group JR Quarter, Moy Road, CF15 7QR, Taffs Well, United Kingdom
- 029 2000 7948
- sales@flatpackkitchens.co.uk
- www.flatpackkitchens.co.uk
Excellent communications throughout
July 30, 2025
Reply from Flat Pack Kitchens
Hello Ryan,
Thank you for your 5* review.
We really appreciate your feedback! Clear and consistent communication is something we prioritise, so it's great to hear you are happy with it!
Kind regards,
The Flat Pack Kitchen team
really pleased with my units so easy to…
really pleased with my units so easy to make really sturdy units as well lovely colour cream and really good prices thankyou
April 15, 2025
Reply from Flat Pack Kitchens
Hi Karen,
Thank you for your kind feedback. We are delighted to hear that you are pleased with your units and found them both easy to assemble and of sturdy construction.
It's wonderful to know that the cream colour met your expectations. We sincerely appreciate your support and hope you enjoy your purchase for years to come.
Kind regards,
Flat Pack Kitchens
Good but not Great
Good points: quick efficient delivery, good precision cut parts, good quality drawer runners and hinges, and good novel construction technique (clickbox) when using optional glue to reinforce.
Not so good: packaging for the carcass parts is poor allowing panels to move against each other and mark in transit (segregate with paper or foam). Laminate is very thin and brittle (edges chipped on drawer bottoms). Directions need to be more legible (print in A3), and if pictorial match what is delivered (the 4 drawer unit doesn't). No instructions for drawer or door assembly. Website says hinge covers not included - they are, (so wasted money buying a bag unnecessarily. Mounting clips for the plinth are rubbish.
March 20, 2025
Reply from Flat Pack Kitchens
Hello Peter,
Thank you for your review.
We’re glad to hear you were pleased with the quick delivery, quality of the parts, and the innovative clickbox construction technique.
We appreciate your constructive comments regarding the packaging, laminate, and instructions, and we'll be sure to pass those along to our supplier.
Kind regards,
Flat Pack Kitchens
Good quality units
Good quality units. Simple to assemble.
Even when I had a problem with one of my cupboard doors they were quick to resolve the issue after I sent them an email. I would use this company again.
March 3, 2025
Reply from Flat Pack Kitchens
Hello,
Thank you for your 5* review! We're glad you found the units easy to assemble and appreciated our quick support—looking forward to serving you again!
Kind regards,
Flat Pack Kitchens
2 of my units I ordered didn't fit…
2 of my units I ordered didn't fit together properly due to poor quality of the design and a bit of damage on the joint. Ordered a replacement out of my own money ironically to save hassle only to have nothing but problems getting the replacement delivered due to bad delivery service. Definitely do not recommend.
January 15, 2025
Reply from Flat Pack Kitchens
Hello Christopher,
Thank you for your review.
We aim to provide high-quality products and a reliable delivery service, and we apologise that your experience did not meet our usual standards.
Our apologies that the cabinets did arrived damaged, in regards to replacements, if we were contacted, we do forward this onto our supplier, who then arrange for free of charge replacement to be sent within the same week.
As per our recent conversation, we have processed a full refund for the two damaged units. We apologise any inconvenience this has caused and appreciate your feedback. Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Flat Pack Kitchens
Couldn’t fault experience with flat…
Couldn’t fault experience with flat pack kitchens
December 9, 2024
Bought a load of kitchen cubourds and…
Bought a load of kitchen cubourds and doors through this company. Very happy with products for price and they have a very easy way to assemble them, once you have done one ita easy couple breakages in transit... Replaced without a issue. Very good company to deal with i must say for a well priced kitchen.
September 3, 2024
Unprompted review
Reply from Flat Pack Kitchens
Hi, thank you for your kind review! We're thrilled to hear you're happy with the quality and ease of assembly, and we're glad we could quickly resolve the transit issues—your satisfaction is our top priority!
Flat Pack Kitchens
Easy to understand online brochure
Easy to understand online brochure, Helpful staff, Quality Product, delivered right to your door and ready for installation
July 24, 2024
First time of using the Clic method…
First time of using the Clic method ..Wow .. Great, easy, Better then your ordinary Flatpack ...Very Impressive ...Thank you
April 2, 2024
Unprompted review
Reply from Flat Pack Kitchens
Many thanks for taking the time to leave a 5* review.
We're so glad you were happy with the ClicBox technology. We really love it here at Flat Pack Kitchens and are thrilled to hear customers are just as impressed as we are.
You're welcome and should you need anything from us in the future, please do not hesitate to get in touch.
Many thanks
The Flat Pack Kitchen Team.
A disappointing nightmare
Not your usual DIY Flat-Pack
I have bought many flat-pack self assembly products, this is the first time the assembly has required a panel saw and the drilling of blind holes at precise locations.
I was expecting to need screwdriver / Allen key and bit of glue at most. Not to have to make critical positioning decisions with inadequate instructions. I had to request several other sets of instructions from Customer Services
18 days to supply missing parts
My shipment had some fittings missing. It took numerous phone calls, several emails and two attempts and to supply replacements.
The customer service team are friendly, and try their best to help.
BUT… this is of little use when the supply chain is (at best) slap-dash, slow and unfocussed, and let everyone down.
Their mistakes and delays have cost me both time and money.
They have also driven me crazy in the process.
No offer of compensation has been received.
(PS. A voucher against future purchases would not be appropriate)
October 20, 2023
Reply from Flat Pack Kitchens
Thank you for taking the time to leave us a review.
We are sincerely sorry it took 18 days to supply the missing parts from the original delivery.
This is not the level of service, we would want to give to our customers. The details have also been fed back to our supplier.
We are sorry for the delay and inconvenience that was caused on this occasion and if you require any further information or assistance, please do not hesitate to contact a member of our Customer Service team.
Very helpful
Very helpful - we had an order that was received and put into storage for 3 months before we could install, when we went to install several cabinets were missing (never shipped, a mistake by the manufacturer) - as so long had passed many companies would have said tough luck, but a few days after reporting the missing items the cabinets arrived. Would recommend.
September 13, 2023
Expensive handle delivery
The handles were delivered on time and in good order, however it’s just a shame, that to have two £11 handles delivered, cost a staggering £15
September 7, 2023
Reply from Flat Pack Kitchens
Hello Robert, Thank you for taking the time to leave us a review. The delivery charges are set accordingly as all our deliveries are made by DX. All orders are dispatched directly from our supplier. We don't have the option to use an alternative courier. Our delivery charges are detailed on the website. I hope this additional information helps, but if there is anything else we can help with, please let us know.
Bought a full kitchen cabinet set from…
Bought a full kitchen cabinet set from Flat Pack Kitchens, very happy one year later. Good quality cabinets, fronts look great and easy to assemble. Great if you like to plan your kitchen out yourself
September 10, 2023
Unprompted review
Really pleased with y replacement…kitchen
Really pleased with y replacement doors prompt delivery price excellent
July 4, 2023
great quality and fast delivery
Arrived within 6 days quality was great will be using again had no problems what so ever .
June 8, 2023
Good quality product
April 11, 2023
Customer service was excellent
Customer service was excellent, quick to respond & answer any questions. We were really impressed with the samples as it gave us the opportunity to build a small scale version of the finished item. Easy to follow instructions, quick and straightforward to construct, excellent build quality.
February 28, 2023
Price and choice A*
Not only great choice but quick delivery. Helpful team to answer any questions.
Everything about ordering these cabinets has been trouble free. A joy to use and will do so again xXx
February 22, 2023
Well made and very well packaged
Well made and very well packaged. Slight issue with some pre drilled holes
February 10, 2023
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