flatspot Reviews 10,659

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly, sometimes even the next day, and are well-packaged. Many people appreciate the high quality of the products, describing them as exactly what they expected and often exceeding expectations. The overall service is frequently highlighted as excellent, with a seamless ordering process and helpful customer support, especially when dealing with exchanges or returns. However, some customers also noted issues with sizing, finding that certain items did not fit as expected or that medium-sized t-shirts were more like large. A few other people also felt that the material quality of some products was poor, and there were occasional reports of slow responses from customer service regarding order issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Product

Consumers find product to be positive, consistently praising the quality, selection, and overall shopping... See more

Service

Reviewers mention positive feedback about service, consistently describing it as seamless, faultless, and... See more

Quality

Customers had positive experiences with quality, consistently praising the faultless and amazing products,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied

Rated 5 out of 5 stars

NOTE Biscuit T-Shirt (Ash Grey) Review 🍪 A great addition to complement the Brew & Biscuit Dunks! Unfortunately, they didn’t have my size left at NOTE for the trainers, but being from Manche... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Flatspot. They're my go-to for trainers and clothing. The service is always spot on, delivery is quick, and the products are exactly what I expect every time. It's refreshing to deal... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Amazing customer service

Unfortunately there were a few faults with some trainers that I received, but Tanya was more than happy to help me out with the process of returning the trainers and sending me out a new pair! Amazing customer service🙌
Great to deal with. I will definitely be purchasing other goods from flatspot!

May 19, 2026
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Reply from flatspot

We are so glad we could assist you with the trainers and provide a positive resolution. We appreciate your kind words and look forward to your next purchase with us!

Rated 5 out of 5 stars

Always a great company to deal with

Always a great company to deal with. Fast shipping with my items safely packaged

May 19, 2026
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Reply from flatspot

We're so glad you consistently have a great experience with us! We appreciate your kind words about our fast shipping and safe packaging.

Rated 5 out of 5 stars

Quality products

Quality products, great shopping experience and quick delivery.

May 8, 2026
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Reply from flatspot

We appreciate your positive feedback! We are glad you enjoyed our products, shopping, and quick delivery.

Rated 5 out of 5 stars

My go to for shoes

My go to for shoes, great customer service and fast dispatch times.

5 stars

May 19, 2026
flatspot logo

Reply from flatspot

We're so happy to hear you enjoy our shoes, service, and fast dispatch! Thank you for your kind words.

Rated 5 out of 5 stars

Easy transaction

Easy transaction, fast delivery and great product.

May 19, 2026
flatspot logo

Reply from flatspot

We are so glad you are happy with the quick delivery and great product!

Rated 5 out of 5 stars

Flatsport is a breath of fresh air a…

Flatsport is a breath of fresh air a web site that actually works. The delivery was super speedy and the quality is great. I had to return my trainers for a smaller size this also was a breeze. Great job Flatsport I will be using you all the time.

May 19, 2026
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Reply from flatspot

We're so happy to hear you had such a positive experience with us, from speedy delivery to easy returns. We truly appreciate your kind words and loyalty!

Rated 5 out of 5 stars

Smooth transaction

Smooth transaction, great communication & quick delivery. What’s not to like

May 19, 2026
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Reply from flatspot

We're so happy you had a smooth transaction and quick delivery. Thank you for your kind words!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, fantastic product, great service

May 18, 2026
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Reply from flatspot

We're glad you enjoyed our fast delivery, product, and service!

Rated 5 out of 5 stars

Everything at all levels was spot on

Everything at all levels was spot on - product, service, choice etc. Thank you. Would recommend

May 7, 2026
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Reply from flatspot

We're so glad you enjoyed everything! Thank you for your wonderful recommendation; we truly appreciate it.

Rated 5 out of 5 stars

Top spot for Dunks

Always a great spot for getting a fresh pair of Dunks. Quick delivery.

May 5, 2026
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Reply from flatspot

We're happy to hear you enjoy our Dunks and quick delivery! We appreciate your feedback.

Rated 5 out of 5 stars

Fast delivery

Fast delivery , order was correct

May 15, 2026
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Reply from flatspot

We're glad your order was correct and delivered quickly! We appreciate your feedback.

Rated 5 out of 5 stars

Great experience

Great experience, shipped quickly

May 15, 2026
flatspot logo

Reply from flatspot

We're glad you had a great experience and fast shipping; we appreciate your feedback.

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