Banner for FleetMilne

FleetMilne Reviews 

148
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely happy with the staff members, noting that the entire team is extremely helpful, professional, and great at communicating during property viewings. People frequently mention that the overall service makes renting and buying properties extremely smooth, straightforward, and completely hassle-free for everyone involved. Some reviewers were not happy with the customer communication, noting that emails frequently went unanswered and tenant concerns were not taken seriously. A few people also felt that the initial onboarding process was rather stressful because of hygiene problems and a distinct lack of professionalism from certain representatives.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently highlighting friendly, helpful, and professional... See more

Service

Reviewers highlight positive aspects of service, praising the smooth and easy rental and sales process from... See more

Customer service

People report positive experiences with customer service, highlighting helpful agents and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a lovely experience working with Lucas Rogers at FleetMilne and the rest of the team! Lucas was beyond helpful and went out of his way to ensure I secured a property swiftly, with all boxes t... See more

Company replied

Rated 5 out of 5 stars

We had tried to sell two investment flats in Birmingham with another company and got nowhere, and thought we would have to drop our asking price. BEfore this we decided to try FLeet Milne, they got u... See more

Company replied

Rated 5 out of 5 stars

My property manager, Kirsty, has been nothing but great. She has always responded quickly regarding my queries. Any repair request I ever needed, was actioned the same day or the day after even if it... See more

Company replied

Rated 5 out of 5 stars

I had been lucky enough to find FleetMilne. I'm extremely impressed with the flat service offered. Quick and efficient they're very prompt and professional. The team has been kind and great at com... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

FleetMilne is an award-winning estate and letting agent, specialising in sales, lettings, property management and property investment across Birmingham city centre. Since 2004 we’ve built a team of residential property experts from our head office in Colmore Row. Today, we’re leaders in what we do. We have a portfolio of over 2,000 fully-managed and build-to-rent properties, making us the go-to name for all things Birmingham property. Whether you’re looking for your next investment opportunity or to switch your property management, our extensive knowledge of our city’s dynamic property market and vibrant neighbourhoods ensures you will get the best possible advice and support in the UK’s second city.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(148)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have recently handed the property we…

We have recently handed the property we rented back to Fleetmilne, the process took a little longer than we expected as there was some confusion regarding the status of the property when we moved in (there was no deep clean due to the first lockdown). Once this had been sorted our deposit was paid promptly and in full. All the staff have been courteous & helpful. I would recommend this company to any prospective renters out there. A big thankyou to all the staff.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from these guys

Great service from these guys, they dealt with letting out my property much faster and smoother than expected, I thought I'd be waiting months during this pandemic, but with these guys it was so fast.

January 20, 2021
Unprompted review
Rated 5 out of 5 stars

Super helpful and friendly team

Super helpful and friendly team. Everyone I've spoken to has been very personable and really nice. They always do their best to resolve any issues and are always quick at replying and getting back to you when you need.

January 20, 2021
Unprompted review
Rated 5 out of 5 stars

Experience as an owner occupier and tenant

I've previously worked with both the sales and lettings teams at Fleet Milne, most recently for the sale of my two bed apartment. The sale was successfully managed by Alex, who resolved a number of issues and managed to source a buyer during the national lockdown. A great effort given the circumstances.

I have always found the FM team to be very responsive throughout the process and each possess a real can-do attitude.

I would gladly recommend to friends and family.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Successful Experience as a Landlord....

I had two apartments let through FleetMilne. The set up of the business is highly efficient, organised and they were very quick to find the right tenants.
No vacant periods, as one moved out FleetMilne ensured another, carefully vetted tenant moved in.
Fees were always competitive and represented good value.

January 18, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look