Fleurtations Reviews 

32
•
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

First time i tried to order the lady at the shop said they didn't deliver to my area, the owner then informed me this was a mistake and that they do. Second try i was told delivery was £15 (more expen... See more

Rated 1 out of 5 stars

The website claims to respond within 2 days. Having sent 3 emails and with nil response, I have come to the conclusion that the email contact does not actually exist. A shame because I tried to place... See more

Rated 2 out of 5 stars

Took over 2 weeks to arrive as the website is not up to date and they did not have what I ordered in stock. Lady on the phone was a quite stand-off-ish and behaved like I should have known it wasn’t i... See more

Rated 5 out of 5 stars

It’s not always about what you buy, but how an issue is handled. Bought a Christmas present which was unfortunately defective. One email was followed by a quick response offering a replacement, credit... See more

Company details

  1. Gift Shop
  2. also in
  3. Party Store

Information provided by various external sources

Soft Toys|Flowers|Chocolates|Scented Candles|Photo Frames|Pachamama Clothing|Onya|Phototwrap + Gifts for UK and International Delivery - FREE Delivery Available


Contact info

2.1

Poor

TrustScore 2 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(32)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

First time using them to purchase two Jellycat collectibles and really impressed: great service, great value compared to other retailers, well packaged and quick delivery.
Thank you 😊

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Hi all just a quick line

Hi all just a quick line
Fleurtations as a company are amazing we were and have been looking for a Jellycat item for some time now we touched base with Kirsten in the customer service team and the challenge was set within 2 hours the item was found and for this our amazing granddaughter was most grateful so thank you Kirsten and Fleurtations 5 star all day every day

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Hassle free shopping

Really competitive price on Jellycat products. They arrived quickly and in perfect condition due to being packaged well. I was initially unsure about the website as it isn’t as slick as others but wouldn’t hesitate to purchase from here again. Thank you for making purchasing quick, easy and hassle free.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great !

Ordered from website, arrived within a few days, well packaged and at a great price !
Thank you

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great

I've used Fleurtations several times now. They're so easy to contact via Facebook or email with any queries and dispatch/delivery is always timely. Really impressed. Don't be put off by the website. I was initially but these guys are great.

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

I was a bit unsure by the website as…

I was a bit unsure by the website as it's basic- looks a little unsafe or fake- so I checked on Trustpilot to make sure they were official and the reviews were mixed but yes, it was official. I made my purchase and it arrived just a couple of days later. Great price and super fast. I was very pleased and would definitely shop with them again!

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Very Happy…

I was a bit hesitant ordering initially as I was unfamiliar with this company but the Jellycat toys were temptingly cheap. I figured that using PayPal would cover me if there were any issues, but in the event there was nothing to worry about. The toys were delivered swiftly and I am very happy with them. Excellent service.

November 6, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered 3 heart funeral tributes for my…

Ordered 3 heart funeral tributes for my step mum's funeral on 18th July.
They looked absolutely wonderful. Would highly recommend any one to order from this company. Staff are so friendly and helpful. Thank you so much x

July 20, 2022
Unprompted review
Rated 1 out of 5 stars

Rude staff and owner

First time i tried to order the lady at the shop said they didn't deliver to my area, the owner then informed me this was a mistake and that they do. Second try i was told delivery was £15 (more expensive than a taxi) i simply stated that i would go elsewhere, i was rudely told, 'yes i suggest you do that'. I complained to the owner who accused me of using foul language to her staff and that she couldn't find a free delivery driver or a car that runs on air. Ridiculously rude pair.

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

Mint . Well happy !

Called into Fleurtations to order some funeral flowers.The staff were amazing, nothing was a problem.
My grandad was always shopping and would never be without his Tesco club card . So I asked if they could make one. The staff didn’t even flinch and said ,not a problem. The flowers were amazing, looked fantastic! Thank you so much, it made a lot of people smile on a sad day .

May 30, 2022
Unprompted review
Rated 5 out of 5 stars

Really quick service

First time ordering from Fleurtations and I am incredibly impressed with the service provided. I was a little sceptical at first ordering from somewhere I didn’t know but the price of the jelly cat my daughter wanted was so much cheaper than anywhere else, so I decided to give them ago plus they had free delivery for items over £20.00. I placed my order 2 days ago and today my order has arrived. The jelly cat is perfect, exactly as described so my daughter will love it. I would defiantly purchase from Fleurtations again.

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Fleurtations are an amazing company

Fleurtations are an amazing company. Quick, reliable delivery! As well as the most amazing customer service! I wouldn’t buy my Jellycats from anyone else! Also not to mention their prices are the best around!

March 14, 2022
Unprompted review
Rated 1 out of 5 stars

E mail contact

The website claims to respond within 2 days. Having sent 3 emails and with nil response, I have come to the conclusion that the email contact does not actually exist. A shame because I tried to place an order owing to their reviews.

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

No issues

Ordered a few times now, Jellycat toys which are competitively priced. The parcel has been packaged fine and arrived as expected.

February 12, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look